Voxpro
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Voxpro Pay & benefits reviews

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Ireland123 reviews
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2.0
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The only good thing here is that you get to work with people from all around the world. Other than that can't even think of anything positive. The management only cares about the stats, rather than helping the customers or addressing your needs. HR covers management's back no matter what. As a result a huge staff turnover.
Pros
People you get to work with
Cons
Low salary. Unachievable bonuses. Poor management.
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5.0
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Mi sono trovato benissimo, ho conosciuto molte persone interessanti.
il lavoro era molto sostenibile e con pochissimo stress si raggiungeva l'obiettivi richiesti.
Pros
nella mensa si mangiava bene con prezzi ridotti
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1.0
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never felt more like a number, management acts like they are your friend but if them numbers don't improve they will be on you, great benefits like GP and health care but not worth the stress, and my mental health suffered due to this pressure. I know all jobs are hard but this was a very thrown in in the deep end and sink or swim mentality. days can be very busy and some cases can drag on but gotta get them numbers up man
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1.0
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The worst company I've ever worked for.
Poor pay, poor benefits, poor management, poor culture, poor you if you end up working there.
The only "pro" will be on your badge after "Vox".
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1.0
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They promised too much that they never gave to u (like job opportunities, developing in job etc)

*It's very good for a new start but only for this.....


*Most of the managers don't know the structure and they don't want to help the agents


*Support for agents is poor IF they reply you


*Agents should do the job that it's outside for the work (like ask for everything, even if the time off! OF COURSE it's very difficult to get it plus a manager asked me WHY I want time off!!!)


*No developing in the job


*Usually most of them refused to do their job (managers, support even if the agents)


*You belong (ha! ha! ha!).... this is actually a big joke....!!!! You never belong if you don't have "friends" you cannot move/develop!!!!


*Benefits? NONE!

*Bonus? You cannot meet the targets that they ask because usually someone or something disturbing your job. Managers usually push you to reach the highest target for their bonus...


*No sick day pay


*useless HR


and no I was not fired!!!!!
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1.0
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They claim to care about their employees but they are just another Abtran. They have been toying with employees for at least two years about a pay raise that never happened,
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4.0
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Azienda tranquilla, ambiente di lavoro rilassato. Certo, lo stipendio non è dei migliori, ma è un buon inizio per chi arriva in Irlanda.
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3.0
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Those that work in shared services have the hardest job by having to deal with over 300 different services but get the bare minimum wage and told it will never increase even if you prove you're a top performer.
Night shift guys on 12 hour shift get basic hourly rate also.

Slave labour.
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5.0
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Ich habe für über 1 Jahr in Voxpro gearbeitet. Der Gründer der Firma Dan Kieley ist immer für ein Gespräch offen. Sehr gates Teamwork, faire Bezahlung.
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2.0
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Good as a first job when you arrive in Ireland.

No shift patterns=every day is different so you cannot plan anything in advance


Stressful, Dealing with mad customers, If you have a stroke of bad luck your TL will not help you.


You will get sick of this job very easily.


The salary is not the worst, nice canteen
Pros
Friends
Cons
Long hours, no shift patterns, no holiday, stress all the time
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4.0
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Fun place to work with great management and great colleagues. Chances to improve could be better and benefits as well (sick leave especially). It all depends on the contract really.
Pros
management, colleagues, work environment
Cons
poor benefits
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2.0
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I work in the Bilingual Customer Service dpt, there are few things that I really have to say, management is not really organized, no reliable points of contact, no feedback.
no point in set holidays since they may get approved and the day after they are not.


Bonus are achievable, but for some excuse you don't get them... sometimes is technical... sometimes they don't know... they will get back to you... do they??

they do give you pizza vouchers! unfortunately those don't pay the bills or rent.


Growing in the company is quite impossible unless you know people.


Salary is quite low, plus when they have issue with the system and you can not login, you must take a photos to prove that you were at your desk, but still they take an hour out of salary.

Location is nice, but the public transport are a waste of time, you often end up taking a taxi during public holiday so basically you will work half day for nothing.


Nothing to say about the training, it was useful for my daily tasks.


The most embarrassing thing for a company like this? you must bring you own keyboard, the one they give are so old that keys get stuck while you are typing.


Apply only if you are desperate or first work experience.
Pros
easy task
Cons
everything else
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2.0
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Management and HR are terrible at their job. They always refuse to give your normal days off, you have to insist and insist to have a chance to have them.
You have to take screenshots of your schedule because they often messed it up.

I asked for a simple letter stating my employment status. I had to wait 4 days and the got the starting date wrong, so I have to ask for it again.

if you arrive 10 minutes late they took 1h from your salary, if you have to stay 20 minutes more to assist a customer they won't pay a dime.
Pros
easy job
Cons
management, schedule, location
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2.0
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Overall good experience mostly related to the nice environment. Regarding other aspects, such as the opportunity to grow within the company, or being recognized for your value, forget about it.
It’s a pity that a good organization might have unclear procedures and unfair solutions for its employees. That’s the main reason why people are keep on leaving but they just don’t care. They will have immediately someone else to replace you with.

No valuable benefits, it’s not a long term based job.
Good for very young people.
Pros
Easygoing environment
Cons
All the rest
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4.0
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Expérience incroyable
Travail en milieu international
Pros
Travail bilingue, salaire payé chaque semaine
Cons
Pas d'avantages en nature
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3.0
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Good pay. Long hours. Lovely people to work with. Very cliquey. Okay shift rotation. Monthly pay isn't that bad.

Pros

Pay, work mates


Cons

Long hours, no sick pay, bad absence/late structure
Pros
Subsidised lunch, good pay
Cons
Long hours, no sick pay
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2.0
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The place is run by incompetent young and inexperienced people. The HR is a disgraced, its a nightmare to book holidays that your entitle to, then they force you to book holidays randomly because you cant overtake them for next year or pay them. The wages are ridiculous you get better pay at McDonalds. The only good thing i can say about Voxpro is the team you work with.
Pros
Team environment
Cons
Managment and wages
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1.0
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The training that has been provided by this company was very bad. We gain a litle bit of product knowledge. The trainer was constantly talking about personal life instead of product. My expectations were very high when I started working in this company and I didn't get almost anything in return. The management is overcontroling.
The atmosphere is unhealthy. People on the floor are good but management is horrendous because they insist on targets and nothing else matters. Not very people oriented company.

I wouldn't recomend it to anyone.
Pros
Cantine
Cons
No Benefits, poor training
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3.0
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Pro:

Amazing colleagues

Good selection of food

Freedom on workplace


Cons:


Low salary and bonuses

Very little possibility to grow

Messy structure

Poor benefits
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5.0
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A great company were everyone knows what has to be done and how it has to be done. It is so well organized that new people starts to feel comfortable within 2 weeks as everyone is always ready to help. The salary is fine but the training could be improved. The canteen is not the best around but i'm not sure if this depend on the chef or the management.
Pros
Company constantly try to keep you up with several activities
Cons
Training are poorly organized and the information provided is not useful for the actual job.
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1.0
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Les possibilités d’évolution sont rares car le népotisme règne. Certaines personnes dans le upper management ont des comportements sectaires.
Tout est rose en surface et on vous vend une culture d’entreprise que la plupart des managers ne respectent pas du tout. Certains sont vraiment abusifs et leur mauvais comportement est recompensé. Certaines équipes peuvent restées des mois et des mois sans managers. Les bons managers ne restent pas longtemps car le salaire ne suit pas par rapport au travail demandé.


Il y a un véritable problème de logement que ce soit sur Dublin ou Cork. Avoir un appartement privé ou même un studio c’est le parcours du combattant. C’est collocation obligée si vous vous un tant soit peu voir votre salaire.

La vie est très chère en Irlande, contrairement aux idées reçues. Les loyers en explosion, il y a une vraie spéculation au niveau de l’immobilier.


Les bonus sont souvent donnés sous forme de pizzas ou de bons.

Les journées de travail sont intenses.
Les pauses sont courtes, et le lunch break de 30 min peut devenir un quart d’heure quand il y a trop de monde à la cantine.

Plus vous travaillez chez eux, plus vous perdez de l’argent. Votre dernier mois de salaire peut vous être sucré quand vous partez.C’est facile de voyager partout en Irlande en partant de Cork ou Dublin.
Pros
C’est facile de voyager partout en Irlande en partant de Cork ou Dublin
Cons
le salaire, cadence de travail, culture toxique d'exploitation
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