They promised too much that they never gave to u (like job opportunities, developing in job etc)
*It's very good for a new start but only for this.....
*Most of the managers don't know the structure and they don't want to help the agents
*Support for agents is poor IF they reply you
*Agents should do the job that it's outside for the work (like ask for everything, even if the time off! OF COURSE it's very difficult to get it plus a manager asked me WHY I want time off!!!)
*No developing in the job
*Usually most of them refused to do their job (managers, support even if the agents)
*You belong (ha! ha! ha!).... this is actually a big joke....!!!! You never belong if you don't have "friends" you cannot move/develop!!!!
*Bonus? You cannot meet the targets that they ask because usually someone or something disturbing your job. Managers usually push you to reach the highest target for their bonus...
*No sick day pay
and no I was not fired!!!!!
The only good thing here is that you get to work with people from all around the world. Other than that can't even think of anything positive. The management only cares about the stats, rather than helping the customers or addressing your needs. HR covers management's back no matter what. As a result a huge staff turnover.