Voxpro
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Voxpro Employee Review

not a good experience

2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
28 June 2019
I work in the Bilingual Customer Service dpt, there are few things that I really have to say, management is not really organized, no reliable points of contact, no feedback.
no point in set holidays since they may get approved and the day after they are not.


Bonus are achievable, but for some excuse you don't get them... sometimes is technical... sometimes they don't know... they will get back to you... do they??

they do give you pizza vouchers! unfortunately those don't pay the bills or rent.


Growing in the company is quite impossible unless you know people.


Salary is quite low, plus when they have issue with the system and you can not login, you must take a photos to prove that you were at your desk, but still they take an hour out of salary.


Location is nice, but the public transport are a waste of time, you often end up taking a taxi during public holiday so basically you will work half day for nothing.


Nothing to say about the training, it was useful for my daily tasks.


The most embarrassing thing for a company like this? you must bring you own keyboard, the one they give are so old that keys get stuck while you are typing.


Apply only if you are desperate or first work experience.
Ratings by category
3.0
Work/Life Balance
1.0
Salary/Benefits
1.0
Job Security/Advancement
1.0
Management
3.0
Culture
Pros
easy task
Cons
everything else
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Similar reviews
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
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27 August 2020
Same roleSame location
Customer Service (Former Employee) - Cork
I'll start with the positives, because they are much shorter:

Voxpro is a company full of people from many different countries and backgrounds, which makes for an interesting work environment. You will hear many different languages around you every day, and if you're a recent arrival to Ireland it is not a bad place to start and get your feet wet.


Now for the negatives -


Like any large company, your experience depends heavily on your management team, which in my experience and in the experience of many friends and acquaintances who worked there, leaves a lot to be desired. Rather than hire qualified people, Voxpro takes those who have been with the company for years and stuffs them into manager roles. Most of them are NOT manager material, and this leads to frustration and a real lack of morale.


Voxpro could also care less about your work life balance. Shifts constantly change every week, at least within Airbnb, and targets that are completely unrealistic. Honestly it seems like more work to have people working different shifts every week. Why don't they just give everyone the same shift? Would make more sense to have people start on the night shift and then slowly have more preferences based on seniority.


I've seen a lot of smart people work here and become disillusioned really quickly. It's not hard to become bitter when you make minimum wage working for a work a company that rewards brown nosers and squashes independent thought.
Pros
multicultural environment, nice people
Cons
unrealistic targets, shift work, low wages, no real career progression, fakeness and inauthenticity of mid and upper level management
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2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
7 March 2020
Same roleSame location
Customer Service Representative (Former Employee) - Cork
The only good thing here is that you get to work with people from all around the world. Other than that can't even think of anything positive. The management only cares about the stats, rather than helping the customers or addressing your needs. HR covers management's back no matter what. As a result a huge staff turnover.
Pros
People you get to work with
Cons
Low salary. Unachievable bonuses. Poor management.
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2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
7 July 2020
Same location
Team Product Specialist (Former Employee) - Cork
Voxpro is a chaotic work enviroment with no reliable management structure who demands much and offers little to its employees.

No true progression as cliques are rampant. Management views workers as disposable due to nature of call center work.
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