The only good thing here is that you get to work with people from all around the world. Other than that can't even think of anything positive. The management only cares about the stats, rather than helping the customers or addressing your needs. HR covers management's back no matter what. As a result a huge staff turnover.
There is a serious issue of masogyniy in voxpro and nobody does anything about it.
Some of the managers take all their stress out on agents making the work life very difficult.
If you talk to the people at your desk you will most likely be told to shush.
You're allow 10minutes toilet time a day and if you go over they will bring it up
Voxpro is a chaotic work enviroment with no reliable management structure who demands much and offers little to its employees.
No true progression as cliques are rampant. Management views workers as disposable due to nature of call center work.