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Voxpro Employee Review

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Call centre for Airbnb contract
Customer Experience Specialist, French Market (Former Employee) –  Cork20 November 2017
Typical day at work

Taking calls and queries constantly, some escalations to security and technical teams

What you learned

How to listen “through” a clients expression of need to respond in a concise and helpful way

Insurance cover on French properties

Management

Lots of young managers who are developing in their roles and dependent on their teams

Workplace culture

Dress culture allowed for lots of creativity and self expression
warm melting pot of human potential, from students in business management to jujitsu champions and writers, courteousness

Hardest part of the job

Keeping clients focused on their essential requirements so that they didn’t ask questions in one call covering the whole array of services on offer

Most enjoyable part of the job

Interacting with landlords who were placing their properties on the market for the first time – from country manors , domains and chateaux to chalets in the snow to cabins in the tropics.

Learning from these people that the new Airbnb worldwide concept was one they were willing or even happy to work with was like experiencing instances of grace.

Because in one product both the consumer and provider were interacting directly, willing to meet and share a moment in time as part of the exchange of goods for cash, a real sense of flow, direct acknowledgement of tenure and stewardship.
Pros
Friendly contact with clients
Cons
Pressure to minimise length of calls
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Voxpro Cork (Ie)
Customer Service Specialist (Former Employee) –  Ireland6 February 2020
Azienda tranquilla, ambiente di lavoro rilassato. Certo, lo stipendio non è dei migliori, ma è un buon inizio per chi arriva in Irlanda.
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Call centre
Tech Support & Shared Services (Former Employee) –  Cork30 January 2020
Those that work in shared services have the hardest job by having to deal with over 300 different services but get the bare minimum wage and told it will never increase even if you prove you're a top performer.
Night shift guys on 12 hour shift get basic hourly rate also.
Slave labour.
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Overall rating

3.1
Based on 221 reviews
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Ratings by category

3.1Work/Life Balance
2.9Salary/Benefits
2.7Job Security/Advancement
2.7Management
3.2Culture

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