Wayfair
3.0 out of 5 stars.
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Wayfair Careers and Employment

About the company

  • CEO
    Niraj Shah
    64%
    approve of Niraj Shah's performance
  • Founded
    2002
  • Company size
    more than 10,000
  • Revenue
    more than €8B (EUR)
  • Industry
    Information Technology
  • Headquarters
    4 Copley Place - Floor 4 ...
  • Link
    Wayfair website
Learn more

Rating overview

Rating is calculated based on 1.9K reviews and is evolving.

3.2920192.6320203.5020212.632022

Reviews

Retail Customer Support in Galway, County Galway
on 29 August 2022
ok
highest turnover of staff as no growth and management on your back 24/7. much better work/life balance elsewhere......Wages not good enough for work required
Manager in Virtual
on 7 November 2022
Learn from the worst leadership team
Disgreful Executive leadership, lack of vision and willing to drve positive culture and people development. Intersted only to squeeze to maximum but very poor leadership and ability o plan and organize
Sales Agent in Galway, County Galway
on 21 June 2022
The people are great
The only upside is the people you work with, they are an amazing bunch. The downside is the pay, its way below market average. Changes happen too often without clear instructions.
Senior Customer Support Specialist. in Remote
on 3 June 2022
You'll regret it...
This place could have been great, but its gone the opposite way, stsff are treated like dirt, managers bury their heads and wond do anything for fear it will effect their opportunities. The going saying is that the staff are responsible for their own careers, and the company has essentially absolved itself of its responsibilities to its existing employees. Apply for time off, there could be 15+ people waiting on the day before you, and its an automated system, so you could be waiting till the night before to find out I'd your PTO was granted, and it auto resolves as failed, shift rotations bounce around every few months becuse they wont talk to staff about what might work for them, and bonus metrics are a mess, most of my colleagues losse out on any bonus based on adherence, but it can be impossible to maintain at 95% because the workforce management team bouncing agents around, and then refusing to fix their calendar. You might be on a call, but have your skilling changed to live chats, if you get caught on the call for more than 4 mins, that's your adherence gone for the hour. They treat tenured employees the same as brand new hires, of which there arent enough, front line staff went from around 350 to around 100, with an even bigger workload. They e taken most of the tools we had away from us so we can't do the job as effectively, and increased the Customer Satisfaction survey score requirements at the same time. You have to hold onto a holiday day or Christmas won't be a paid day off. They're not interested in looking after staff, just squeezing as much as they can out of them. I've seen agents told to quit in meetings by managers when they asked questions about low pay. There is almost no opportunity for internal promotion, once you are in, they disregard your CV entirely, and the internal hiring system is both convoluted and full of nepotism.
Sales Consultant in Ireland
on 21 May 2022
Over all pretty good
decent place to work. people are nice. management try to care. decent free kitchen with fruit and snacks. table tennis, pool table and playstations also there for lunch time

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Questions and answers

People have asked 25 questions about working at Wayfair. See the answers, explore popular topics and discover unique insights from Wayfair employees.

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Interview insights

Insights from 53 Indeed users who have interviewed with Wayfair within the last 5 years.

Average experience
Interview is average
Process takes about two weeks

Common questions about Wayfair

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