Wayfair
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About Wayfair

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 18 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of – more...

Some Wayfairians enjoying a rockclimbing pod outing with their team.Kitchen interior at our Berlin, Germany office.Employees at work in one of our fulfillment centers.Wayfair's headquarters in the heart of Back Bay in Boston.

About Us

Our Journey

In 2002, Cornell University engineering students Steve Conine and Niraj Shah founded what would later become Wayfair on a shoestring budget in a spare bedroom of Steve's house. By carefully analyzing Internet search patterns, Steve and Niraj recognized a market opportunity to sell stereo racks and stands online. This single-site grew into a network of more than 250 standalone furnishing sites which consolidated into Wayfair: one of the world’s largest e-commerce destinations for home.


Culture


Wayfair is reinventing the way people shop for their homes—from product discovery to final delivery—and our corporate offices in Boston, Germany, Ireland, and England are vital to accomplishing that mission worldwide. If you’re looking for rapid growth, constant learning, and a career in Technology, Category Management, Product, Supply Chain, Customer Service, or Sales, then you’ll find that Wayfair is a good place to call home.


Learn at Wayfair


Leveraging skilled facilitators, best-in-class content, and subject-matter experts, Wayfair offers innovative programs to help you drive your career forward. In addition to our Early Career Boot Camp for students that teaches the foundations of a professional career and how to accelerate your impact at Wayfair, our competency model defines what success looks like at all levels. Whether you want to gain new skills or build upon existing talents, Wayfair has the training to help you succeed.

Service & Supply Chain

Innovative and Expansive Supply Chain

Wayfair is redefining the online shopping experience, creating new standards for speed and quality of delivery—especially for large parcel items (e.g. couches, vanities). From loading trucks to managing inventory in our warehouses, Wayfair’s supply chain team has the responsibility of working across our 16 million square feet in global warehousing to maintain our high-level delivery standards and meet our customers’ needs.


Customer Service


Our award-winning, 100% in-house customer service team consistently goes the extra mile for each and every Wayfair customer. Available via phone, chat, email, and social media, our team members work proactively to monitor customer orders and ensure seamless delivery to the customer. Relying on critical thinking and conflict management skills rather than a script, Wayfair customer service swiftly and eloquently reaches the best solutions for every issue that arises post-order.


Internal Mobility


As Wayfair continues to grow with the industry, we want our employees to grow along with us. In service and supply chain, we are always looking for competitive, quick-thinking leaders to help build the business, and we know that good ideas and managerial talent can come from anywhere. As such, we encourage team members to take advantage of our internal career development courses, learn from coworkers, and challenge themselves in order to reach their career goals.

Culture

DEI

At Wayfair, we strive to create an environment where all employees feel comfortable and empowered to bring their authentic selves to work. We know that our success is driven by the diverse perspectives of our team members, and we celebrate and support our differences. Our 30+ Employee Resource Groups—Wayblack, WayOut, and Waysians among them—in particular, create spaces for community building and networking, and support all Wayfairians’ continued learning about diversity, equity, and inclusion.


Military Life


At Wayfair, we value and honor the contributions of current and former members of the military and their spouses. We offer events, training, and other resources to strengthen Wayfair’s military family, while also bolstering the external military community through partnerships with organizations such as Homes for Our Troops. We invite service members, veterans, reservists, and spouses looking for rewarding career opportunities to come join the team!


CSR


At Wayfair, we believe that strong communities and good business are inextricably linked. We also believe that secure homes and basic household items are not only fundamental needs, but the foundation for well-being. As such, in addition to our employee-driven, company-enabled charitable giving program, we also partner with organizations—such as Habitat for Humanity, Homes For Our Troops, and more—to help create safe and comfortable living spaces for those in need.


Students


At Wayfair, everyone makes an impact. All employees—including our interns and co-ops—are integral parts of their respective teams and are given autonomy to push themselves and find new ways to add value. Our interns are treated like full-time employees, often proposing, working on, or even spearheading projects of significant impact to the business.

Business & Operations

Merchandising

The Merchandising team is at the center of the online customer experience, ensuring accurate and complete product content across Wayfair’s robust catalog of over 18 million products. To accomplish this, our versatile teams handle everything from helping suppliers manage their product selection to leveraging data science to gather customer feedback. In doing so we are responsible for defining and executing a best-in-class customer experience—a crucial component of Wayfair’s success.


From project management to hospitality, to finance—our Merchandising team is made up of people from all different professional backgrounds, united by a shared love of data. This diversity benefits us in our frequent work with cross-functional partners, helping us to maintain a consultative mindset that fosters internal communication and drives strategic alignment of high-priority business initiatives. We’re looking for team members who take risks, work hard, and move fast.


Marketing


Marketing works across media advertising channels to build awareness and drive traffic to each of the brands at Wayfair—AllModern, Wayfair, Joss & Main, and Birch Lane. By partnering with Data Science and Product to build innovative platforms, the marketing team aims to provide our customers with a world-class experience. With the goal of building awareness and trust, we can target and acquire high-value prospective customers, and efficiently engage customers to come back again and again.


At Wayfair, we aren’t just traditional marketers: we are analysts, strategists, product managers, and experts on what would delight our customers. We do everything from media buying to campaign strategy and management in-house, building our advertising tech stack by partnering closely with Engineering and Data Science. We take career development seriously, offering many department-specific training sessions that will make you a marketing expert, creative problem solver, and team leader.


Brand Creative


Wayfair is home to one of the retail industry’s largest in-house creative agencies employing designers, copywriters, art directors, stylists, editors, cinematographers, producers, and more. Our work fuels all forms of onsite and offsite marketing and communication with our consumers from TV to online video to social, email, and direct mail. We combine creative craft with extensive data and deep consumer insights to build stronger customer loyalty and drive expert strategy for our brand.

Engineering & Technology

Data Science

Wayfair data scientists use a multidisciplinary blend of machine learning, statistics, and entrepreneurial strategy to build the algorithmic systems that drive our business. With expansive workstreams (Marketing, Attribution & Measurement, B2B & B2C Sales/Service, Catalog, Search, Storefront, Pricing, and Operations Research) and a rich, proprietary dataset with years of clickstream data and millions of tagged images, our team is empowered to make broad, lasting impact on the company at large.


Engineering


Wayfair Engineering uses the newest and most innovative software in e-commerce to transform the home goods industry. We leverage open source technology to create our own platforms and engineering tools, and our continuous deployment environment promotes frequent releases to production. Whether we’re working on software, our network of sites, infrastructure and development platforms, or proprietary logistics, we move fast, build to scale, and approach each challenge with agility and creativity.


Product


By partnering with Engineering, Experience Design, Analytics, and business leaders across Wayfair, our Product teams ensure that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. To achieve this, we employ a modern tech stack including sophisticated capabilities in AI, data science, multivariate testing, and personalization. We’re a highly collaborative team that values learning, psychological safety, and intentional career development.


Imagery Creative/3D


The Imagery Creative team creates world-class, proprietary imagery for Wayfair’s websites and marketing materials to help customers visualize our products in their homes. Our team of skilled 3D stylists, artists, art directors, and modelers use advanced software paired with a profound knowledge of lighting, material, and color theory to produce a high volume of quality 3D renderings that bring our products to life. We pride ourselves on photo-realism, product accuracy, and visual composition.