Culture

You should love where you work. That’s why we offer a fun, dynamic, and diverse work environment where casual dress is encouraged and corner offices—or any offices—are nowhere to be found. Everyone is a hands-on contributor and empowered to take calculated risks, embrace ownership, and take every opportunity to grow personally and professionally.

Empowered Employees
It is widely known at Wayfair that our success starts with our people. At all levels, team members are encouraged and empowered to take on new roles and challenges at the company, ensuring that every promising player can move throughout the organization to grow and define their careers. Wayfair's team is known to be curious, innovative, and eager to solve complex problems, which is why the organization places a strong emphasis on learning and development.

A Collaborative Culture
Wayfair promotes a flat, transparent culture and their office space is reflective of that. Regardless of title or tenure, everyone works together to achieve the same objectives and is aware of all imminent and upcoming company goals. Similarly, team members are encouraged to voice their opinions, share their ideas, and drive results—in this way, the company is able to foster a truly collaborative culture. In addition, all Wayfair locations boast an open floor plan, which means there are no offices for anyone—including the CEO. Their open-seating floor plan fosters communication and collaboration, which is reflective of the company’s commitment to transparency and inclusivity.

Entrepreneurial by Nature
Wayfair promotes a test and learn environment and entrepreneurial culture. Leaders believe that the next big idea can come from anywhere, so they prepare employees to pivot their focus at a moment’s notice when an incredible idea or growth opportunity presents itself. The team finds this innovative spirit inspiring and enjoys being able to learn first-hand how to make things better as the company grows.

Diversity

Here at Wayfair, we know that diverse teams are better teams, and we know that our success is driven by the diverse perspectives of the people who work here. A critical part of our Talent mission is to foster a culture where everyone is empowered to innovate together. While we believe it’s everyone’s responsibility to drive this work and live these values, we will look to the Diversity, Equity and Inclusion team to provide leadership and vision across the organization.

"Our success is driven by the diverse perspectives of the people who work here and our culture of collaboration, inclusion, and empowerment."
- Niraj Shah, Co-Founder & CEO

Teams

Meet the Engineering Team:
We’re the creative builders solving complex business problems through the newest and most innovative software in e-commerce. From Marketing Engineering and Proprietary Logistics to Development Platforms and Infrastructure Engineering, we leverage open source technology to create our own platforms and engineering tools, and our continuous deployment environment promotes frequent releases to production. We move fast, build to scale, and approach each challenge with agility and creativity.

Meet the Analytics Team:
We’re the team that provides our fellow Wayfairians with the timely, accurate, and actionable information needed to execute high-level business decisions. We tackle complex challenges, embrace the ever-changing nature of e-commerce, and do things with big data that few companies can. Our team possesses the vital blend of technical aptitude, business acumen, and insatiable curiosity needed to take the industry’s best data practices to the next level.

Meet the Creative Team:
We’re the customer-obsessed, business-savvy experts behind the voice and experience of Wayfair—working tirelessly to create the delightful and visually striking elements that shape our brands. Blending raw artistic talent, customer curiosity, and technical expertise, our in-house team of writers, visual designers, photographers, editors, and product designers work together to bring to life the industry’s most innovative and intuitive creative experiences.

Meet the Product Management Team:
We’re entrepreneurial, value oriented decision makers who drive the development of the world-class software products that power Wayfair’s transformation of retail for home. We create the web and app experiences that make Wayfair a delightful place to shop, establish new and innovative services for customers, and build the backbone of Wayfair’s pricing, merchandising, supply chain, and enterprise operations. Whether on desktop, mobile web, or app, or any of our proprietary internal platforms, we leverage data, user-centric design, machine learning, and agile to exceed customer expectations and achieve operational excellence, fueling company growth. Our work requires us to move fast and collaborate with some of the best engineers, creatives, data scientists, operators, and analysts to discover, build, and scale world-class software products.

Veterans

At Wayfair, we value and honor the contributions of military veterans and invite them to join our team and share their skills and insights with us. We are also equally committed to providing the veterans we hire with the resources, training, and support they need to thrive here.

Supply Chain & Logistics
We’re the team creating a loyal customer base by making sure every order goes perfectly, every time. We collaborate with suppliers, negotiate with carriers, and manage warehouse operations, and every day brings a new challenge and need for innovation. Whether we’re rolling out Wayfair-run delivery hubs or helping customers track their orders through our app, we take the lead in providing our shoppers with the greatest service experience in e-commerce.

Category Management
We’re the industry experts driving category growth by coming up with newer and better ways to source product, strengthen supplier relationships, and drive strong business economics. From catalogue expansion and promotions to supplier negotiations, we take ownership of our product offering and devise the strategic solutions needed to spark growth. Our work requires a strong desire to win, creative and innovative problem-solving skills, and a hunger to produce impactful results.

Product
We create the web and app experiences that make Wayfair a delightful place to shop, establish new and innovative services for customers, and build the backbone of Wayfair’s pricing, merchandising, supply chain, and enterprise operations. Whether on desktop, mobile web, or app, or any of our proprietary internal platforms, we leverage data, user-centric design, machine learning, and agile to exceed customer expectations and achieve operational excellence, fueling company growth.

Customer Growth
We’re the team fueling company growth by introducing new shoppers to our site and driving engagement from our loyal customer base. We spearhead top-line revenue growth by leveraging customer data to drive business strategy and building our own ad tech platforms to maximize ROI from our investments. We have an unwavering desire to understand our customers, and believe that true success comes from writing our own marketing playbook.

About Wayfair

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from one of the world's largest selections of home furnishings, décor, home improvement, housewares and more.

At Wayfair, we’re always looking for curious, analytical,
 – more... 

  • Ugly sweaters? Our B2C sales team all got the memo! Who else is getting excited for tonight’s holiday party?🥂❄️ #wayfairatwork #happyholidays 📸 @jackie.volkmann
  • #CyberFive may be over, but our field teams are still working hard to fulfill and deliver our customers’ orders! Niraj, our CEO and co-founder, and Allan, our Chief Global Supply Chain Officer, have spent this week traveling to our warehouses and meeting with our many wonderful team members! Swipe ➡️ for a few highlights from #cranburynj, #savannahga, #erlangerky and #hebronky 🥳 interested in joining Wayfair at one of these locations? 💥Text Jobs to 40458! 💥#wayfairatwork
  • Meet Abbi, an Assistant Category Manager in London 🇬🇧 On what makes Wayfair different than other companies: “The collaborative team spirit. People at Wayfair are ambitious, but we are a team that prioritizes coaching and development—and help each other out. It’s all about having those wins at work but sharing them together and having fun along the way.” 🥳 On Wayfair’s culture: “In my first year at Wayfair I was part of the Culture Club. We were in charge of organizing our summer party, Christmas and quarterly parties. We found the best DJ in the world to play at our events...I’ve even asked him to DJ at my wedding next year!” #wayfairatwork #humansofwayfair #wayfamwednesday
  • Sitting by the window working 💻 staying warm with some tea ☕️ and watching the first big ❄️ storm of the season! .
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#WayfairAtWork #Boston #copleysquare #snowstorm2019
Claimed Profile
Headquarters
4 Copley Place - Floor 4
Boston, MA 02116
Revenue
5bn to 10bn (EUR)
Employees
10,000+
Industry
Links
Wayfair on Instagram
Careers
Wayfair Engineering Blog
Wayfair website

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