Wayfair

Culture

You should love where you work. That’s why we offer a fun, dynamic, and diverse work environment where casual dress is encouraged and corner offices—or any offices—are nowhere to be found. Everyone is a hands-on contributor and empowered to take calculated risks, embrace ownership, and take every opportunity to grow personally and professionally.

Empowered Employees
It is widely known at Wayfair that our success starts with our people. At all levels, team members are encouraged and empowered to take on new roles and challenges at the company, ensuring that every promising player can move throughout the organization to grow and define their careers. Wayfair's team is known to be curious, innovative, and eager to solve complex problems, which is why the organization places a strong emphasis on learning and development.

A Collaborative Culture
Wayfair promotes a flat, transparent culture and their office space is reflective of that. Regardless of title or tenure, everyone works together to achieve the same objectives and is aware of all imminent and upcoming company goals. Similarly, team members are encouraged to voice their opinions, share their ideas, and drive results—in this way, the company is able to foster a truly collaborative culture. In addition, all Wayfair locations boast an open floor plan, which means there are no offices for anyone—including the CEO. Their open-seating floor plan fosters communication and collaboration, which is reflective of the company’s commitment to transparency and inclusivity.

Entrepreneurial by Nature
Wayfair promotes a test and learn environment and entrepreneurial culture. Leaders believe that the next big idea can come from anywhere, so they prepare employees to pivot their focus at a moment’s notice when an incredible idea or growth opportunity presents itself. The team finds this innovative spirit inspiring and enjoys being able to learn first-hand how to make things better as the company grows.

Diversity

Here at Wayfair, we know that diverse teams are better teams, and we know that our success is driven by the diverse perspectives of the people who work here. A critical part of our Talent mission is to foster a culture where everyone is empowered to innovate together. While we believe it’s everyone’s responsibility to drive this work and live these values, we will look to the Diversity, Equity and Inclusion team to provide leadership and vision across the organization.

"Our success is driven by the diverse perspectives of the people who work here and our culture of collaboration, inclusion, and empowerment."
- Niraj Shah, Co-Founder & CEO

Teams

Meet the Engineering Team:
We’re the creative builders solving complex business problems through the newest and most innovative software in e-commerce. From Marketing Engineering and Proprietary Logistics to Development Platforms and Infrastructure Engineering, we leverage open source technology to create our own platforms and engineering tools, and our continuous deployment environment promotes frequent releases to production. We move fast, build to scale, and approach each challenge with agility and creativity.

Meet the Analytics Team:
We’re the team that provides our fellow Wayfairians with the timely, accurate, and actionable information needed to execute high-level business decisions. We tackle complex challenges, embrace the ever-changing nature of e-commerce, and do things with big data that few companies can. Our team possesses the vital blend of technical aptitude, business acumen, and insatiable curiosity needed to take the industry’s best data practices to the next level.

Meet the Creative Team:
We’re the customer-obsessed, business-savvy experts behind the voice and experience of Wayfair—working tirelessly to create the delightful and visually striking elements that shape our brands. Blending raw artistic talent, customer curiosity, and technical expertise, our in-house team of writers, visual designers, photographers, editors, and product designers work together to bring to life the industry’s most innovative and intuitive creative experiences.

Meet the Product Management Team:
We’re entrepreneurial, value oriented decision makers who drive the development of the world-class software products that power Wayfair’s transformation of retail for home. We create the web and app experiences that make Wayfair a delightful place to shop, establish new and innovative services for customers, and build the backbone of Wayfair’s pricing, merchandising, supply chain, and enterprise operations. Whether on desktop, mobile web, or app, or any of our proprietary internal platforms, we leverage data, user-centric design, machine learning, and agile to exceed customer expectations and achieve operational excellence, fueling company growth. Our work requires us to move fast and collaborate with some of the best engineers, creatives, data scientists, operators, and analysts to discover, build, and scale world-class software products.

Veterans

At Wayfair, we value and honor the contributions of military veterans and invite them to join our team and share their skills and insights with us. We are also equally committed to providing the veterans we hire with the resources, training, and support they need to thrive here.

Supply Chain & Logistics
We’re the team creating a loyal customer base by making sure every order goes perfectly, every time. We collaborate with suppliers, negotiate with carriers, and manage warehouse operations, and every day brings a new challenge and need for innovation. Whether we’re rolling out Wayfair-run delivery hubs or helping customers track their orders through our app, we take the lead in providing our shoppers with the greatest service experience in e-commerce.

Category Management
We’re the industry experts driving category growth by coming up with newer and better ways to source product, strengthen supplier relationships, and drive strong business economics. From catalogue expansion and promotions to supplier negotiations, we take ownership of our product offering and devise the strategic solutions needed to spark growth. Our work requires a strong desire to win, creative and innovative problem-solving skills, and a hunger to produce impactful results.

Product
We create the web and app experiences that make Wayfair a delightful place to shop, establish new and innovative services for customers, and build the backbone of Wayfair’s pricing, merchandising, supply chain, and enterprise operations. Whether on desktop, mobile web, or app, or any of our proprietary internal platforms, we leverage data, user-centric design, machine learning, and agile to exceed customer expectations and achieve operational excellence, fueling company growth.

Customer Growth
We’re the team fueling company growth by introducing new shoppers to our site and driving engagement from our loyal customer base. We spearhead top-line revenue growth by leveraging customer data to drive business strategy and building our own ad tech platforms to maximize ROI from our investments. We have an unwavering desire to understand our customers, and believe that true success comes from writing our own marketing playbook.

About Wayfair

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 18 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of – more... 

  • During this challenging time, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers 💜 thanks to our McDonough, GA team for delivering a great customer experience! ☀️ #wayfairatwork
  • Happy #WayFamWednesday! This week we're featuring @kevingbender from our Creative Strategy team and his #workfromhome must-haves: his couch/desk, comfortable clothes, plants/flowers to add some 🌱to his apartment...and lots of coffee ☕

#LifeAtHome #WayfairAtWork
  • "Coworker" appreciation post. Happy #NationalPuppyDay! Swipe ➡ to see some of our Wayfairian's furry friends! 🐶

#WayfairAtWork
  • We’re thinking about all of you, our #WayFam, your families and your homes right now. Creating a space in your home where you can work, stay active, unwind, etc. is especially important. We'd love to hear from you on what makes your home your happy place, and any tips/hacks you have to make your home functional and feel good as we navigate this time together. We'll start to kick things off... I'm Molly 👋 I live in a studio apartment where space and storage is limited. I don't have a dining table or desk, so I've made my end table into a work station for the time being. It may not be a typical desk setup, but it gets the job done! 🛋 
I normally love living on my own, but at the moment it feels a bit isolating. Here's what I'm doing to manage that...
Listening to records. My friends gifted me this record player for my birthday. A good album always lifts my mood! I'm currently playing Misterwives 🎶🎵
Consuming podcasts. While we all need to be informed right now, it's nice to take breaks from the news. When I'm making coffee and breakfast in the morning I'll put on Desert Island Discs, Armchair Expert or Ringer Dish. 
FaceTime. It's important to check in on your people. I've been FaceTiming friends and family near and far instead of texting or calling. I have three sisters and they all have kids, so we’re trying to stay as connected as possible 💜

We'd love to hear from all of you on any tips, tricks or recommendations you can share. Whether they're ideas on WFH setups, keeping your kids entertained, connecting with your coworkers, rearranging your home, etc., any and all recs are appreciated. Tell us by using #WayfairAtWork and #LifeAtHome 🏡
Claimed Profile
Headquarters
4 Copley Place - Floor 4
Boston, MA 02116
Revenue
5bn to 10bn (EUR)
Employees
10,000+
Industry
Links
Wayfair on Instagram
Careers
Wayfair Engineering Blog
Wayfair website

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