I enjoyed my time at WU more so because of the people. Being a large company, change can take a long time. Upper management needs to better align the 'business solutions' entities into the overall company and resources. Sales compensations plans are unnecessarily complex. Good employer nonetheless. A very 'purpose driven' company that focuses on financial inclusion in some of the poorest regions. They also support many charities with their products and fund education initiatives.
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Job Work/Life Balance
good working environment
Assistant manager (Former Employee) - Enfield - 16 December 2016
a typical day at Western Union / Dahabshill was arriving at the money exchange & transfer agency as assistant manager at 08:45 AM. making all the systems and equipment ready needed to carry out the work, at 09:00 AM its opening time of the agency/shop.
I learned how to run a business efficiently, how to solve complains, how to deliver good customer service how to create a good working environment.
most enjoyable of the job was delivering good service without fault / complains and the good feedback from the customers.
Nearly the eleven years I have worked with Western Union, I have seen and experienced many opportunities and challenges in a large global US multinational. It has been a fantastic and mind blowing experience that I would not do it justice in a summary review but what I would say is that I have gained fantastic experience, delivered on key objectives and gained the exposure to make me a very rounded and able individual. What I enjoyed mostly was working with a great bunch of people not only in Ireland but around the world both in Western Union and my external customers. It is a very busy environment and makes many demands but this is easy when you enjoy what you do and you are part of a positive workplace.