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Customer Care Executive - Italian Speaking, Mediterranean Groups Department

Abbey Group

DUBLIN 8, County Dublin

Hybrid work

Full-time, Fixed term

Location

DUBLIN 8, County Dublin

Benefits
Pulled from the full job description

Additional leave
Bike to work scheme
Employee assistance program
Work from home

Full job description

THE COMPANY

The Abbey Group is an established and fast-growing Destination Management Company dedicated to selling the destinations of Ireland and the UK to the International travel trade on a B2B basis. The Group has offices in Dublin and Edinburgh with a remote team presence across Ireland, the UK and a number of European countries. Today, the group consists of Abbey The Destination Experts (Ireland & UK), Abbey Conferences, Abbey Events and Moloney & Kelly (Ireland & UK).

The Group has five divisions specialising in specific types of inbound tourism:

Group Travel
Individual & Online Travel
Incentive & Luxury Leisure Travel
Conferences
Events

WHY WORK FOR US

Progressive Company
Deloitte Best Managed company for 15 consecutive years
Hybrid/blended working option available
Up to 60 days per year remote working abroad
A paid day off on your birthday & an additional paid day off over the Christmas period
Learning and development opportunities – individual training budget per year
Employee Assistance Programme – health & wellbeing support
Active Social Committee and Green Team including free events throughout the year
The Abbey Group is proud to hold a certification for being a Great Place To Work UK & a Great Place to Work Ireland

TITLE OF VACANCY:

Customer Care Executive (Italian Speaking), 8 Month Fixed Term Contract, Mediterranean Groups -Dublin based (Hybrid)-

We are seeking a customer care executive with a proven track record in a fast-paced environment. The individual will be a customer orientated, self-starter with excellent interpersonal skills, articulate with total fluency in written and spoken English and Italian.

THE ROLE:

The successful candidate will be looking after our valuable clients creating and maintaining long-term relationships. Offering best in class customer care service and ensuring our groups are looked after as per our standards. The role will align with the other hubs in the team working closely with our colleagues in business development and other areas of the group business. Teamwork is as essential in this role as working independently.

CORE DUTIES INCLUDE:

Provide the full Account Handling/Customer Services function for leisure groups in Ireland and some groups in the UK as required. Key to this is to ensure that client group operations requirements for the department operate smoothly and in a timely fashion.
Full utilisation of the Tourplan system to generate all client and supplier communications, also ensuring that the confirmed proposal is accurately reflected in Tourplan thereby facilitating a smooth and accurate accounting process.
Develop and maintain sustainable relationships with clients and suppliers.
Developing relationship with guides securing guide services to each leisure group.
Margin optimization through upselling.
Quoting of ad hoc group and series business as required.
Meeting/visiting clients as appropriate and as required.
Responsibility for operating the Department’s 24 hour emergency phone on a rotational basis.
Supervision of any staff/trainees assigned to the area.
Any other duties as assigned from time to time by your Manager or Director (and this could be in another Department within Abbey Group).
Assisting the Abbey Group with its environmental and responsible tourism initiatives