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Customer Success Manager

StoreHero
Dublin, County Dublin
Hybrid work
€45,000–€55,000 a year - Full-time

Location

Dublin, County Dublin

Full job description

StoreHero is on a mission to revolutionise e-commerce analytics, and we're on the search for a Customer Success Manager (CSM) who is enthusiastic, motivated and passionate about helping clients succeed. If you have a keen understanding of client relationships and a knack for problem-solving, we'd love to hear from you!

About StoreHero

At StoreHero, we're more than just another analytics tool. We provide the cutting-edge solution that brings real-time profit insights to e-commerce stores, helping them make informed data-driven decisions. Since our launch in 2023, agencies and stores globally have trusted us for their profitability insights. We're building on the momentum as we set ourselves for big expansion in 2024.

Learn more about us at: https://storehero.ai/

The Role

As a Customer Success Manager at StoreHero, you will be at the forefront of our growth engine, responsible for generating new business opportunities. You'll work closely with our sales and marketing teams to qualify leads, set up meetings, and close deals that align with our goal of increasing MRR.

Responsibilities

  • Advocate for customers by conveying their needs and feedback to the product and engineering teams.
  • Develop relationships with key customer stakeholders to foster loyalty.
  • Lead the onboarding of new customers and ensure successful adoption of StoreHero.
  • Use CRM software to track and report on customer engagements and success metrics.
  • Achieve or exceed monthly quotas of customer retention and growth.

Qualifications

  • Bachelor’s degree or equivalent work experience.
  • 1-3 years of customer success/relationship management experience, preferably in SaaS or e-commerce.
  • Exceptional communication skills.
  • Self-motivated, proactive team player.
  • Strong problem-solving skills and unwavering commitment to customer satisfaction.

Perks and Benefits

  • Competitive salary with performance-based bonuses
  • Health insurance
  • Remote work options
  • Collaborative culture and opportunity for rapid career advancement
  • Be a key player in a company that's revolutionising e-commerce

StoreHero is an equal opportunity employer. Promoting diversity and inclusivity is part of our core values.

Job Type: Full-time

Salary: €45,000.00-€55,000.00 per year

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Experience:

  • Customer Success: 1 year (required)

Ability to Commute:

  • Southside, Dublin 2, CO. Dublin (required)

Work Location: Hybrid remote in Southside, Dublin 2, CO. Dublin

Expected start date: 01/04/2024