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Customer Support Technician

Falcarragh, County Donegal
Permanent, Full-time


Falcarragh, County Donegal

Full job description

Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – short for Hazard Analysis and Critical Control Point - is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

Kelsius is recruiting for the role of Customer Support Technician. You will be responsible for remote customer auditing / reporting and supporting Kelsius customers.

Key Responsibilities:

  • Remote customer auditing and reporting
  • Handling customer queries including the logging of all customer calls
  • Monitoring of high priority ‘Watch List’ customers
  • Ensure all inbound customer calls are responded to promptly
  • Act as point of contact for client queries and escalations when necessary
  • Carrying out system changes using Kelsius configuration tools

Skills & Experience Required:

  • Have strong organisational skills and demonstrate good attention to detail
  • Have an excellent telephone manner and communication skills
  • Have the ability to produce written reports and documentation
  • Be proficient in Microsoft Office
  • Support a "can do" culture in terms of responding to customer needs
  • Highly driven with enthusiasm to meet targets and to cope under demanding pressure
  • Self-motivated, flexible and adaptable
  • Ability to both, work of own initiative and as part of a team
  • Ability to learn as you go and develop quickly
  • 3rd level technical qualification
  • Strong time management skills, with the demonstrated ability to handle multiple clients, projects and priorities simultaneously

Job Type: Full-time


  • Monday to Friday

Ability to commute/relocate:

  • Co.Donegal, CO. Donegal: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have a third level technical qualification?

Work Location: In person