Residence Team Member

Background

Atalia Student Residences DAC is a wholly owned subsidiary company of University of Galway and is responsible for the management and operation of campus residences Dunlin Village, Goldcrest Village and Corrib Village, as well as the co-ordination of conferences and events across the University campus.

Throughout the academic year, our accommodation is home to over 1,800 University of Galway students. Student wellbeing is central to our ethos, as we support students in their transition to independent living. As well as running an annual social programme for residents, there is 24-hour, on-site personnel/security and a range of on-site facilities including a shop/café, launderettes, common rooms, social spaces, sports cages, tennis court and playground.

During the summer, we welcome thousands of guests to the University campus for holidays, conferences, special events and summer schools. Our company operates one of the largest Fáilte Ireland approved accommodation centres in the country, with summer bedroom sales in excess of 70,000 bed nights.

Job Role

Reporting to the Residence Manager, as a key member of the Residence Team your role will comprise of responsibilities over two operating periods:

· Academic: September to April

· Summer: May to August

Whilst there are two different operating periods, the main focus of the role is to ensure a smooth and effective check-in, stay and check-out for all residents across both the academic year and summer.

Key Relationships

The holder has specific contact with:

· Members of Atalia Student Residences DAC’s Summer, Academic, Facilities, Marketing, Sales, Conference & Event and Finance Teams

· Academic and summer residents, and prospective residents

· Academic residents’ parents, guardians and guarantors

· Group co-ordinators and hosts

· University of Galway student support services

· Other external stakeholders

Responsibilities

The Residence Team is the main point of contact for resident interactions and as such, is seen and recognised as championing the ‘Resident Experience’. The successful candidate will:

· Liaise with the Maintenance, Accommodation and Sales Teams to ensure the rooms inventory is managed in the most effective way

· Assist with financial management for all resident or prospective residents’ payment management

· Be fully conversant with and adhere to good hospitality standards of operation and department procedures

· Be fully aware of all daily and weekly activities and events across the villages.

· Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of each shift

· Record and report any unusual occurrences or problems arising to the Duty Manager or the appropriate member of the Management Team and take appropriate action as necessary

· Assist with training of all Academic and Summer Residence Team members.

· Carry out day-to-day administration duties and shift checklists as required

· Manage all correspondence/activity on customer-facing email accounts

· Work closely with the maintenance team to ensure all issues are resolved promptly and in the case of delays, inform residents of progress

· Support the Academic Residence Team in ensuring their daily tasks are completed and communicate any updates or changes as appropriate

· Review and process all summer bookings

· Work with the Sustainability Team to support sustainable practices and initiatives

· Actively participate in Health and Safety training, ensuring a safe working and living environment is maintained for all staff, guests and visitors

· Any other duties or responsibilities as directed by the Residence Management Team or other key stakeholders

During the academic period, the role will predominantly consist of Monday to Friday day shifts. There will be some weekend shifts linked to Academic arrivals, departures and open days. During the summer period, the role will include evening shifts and most weekends.

Personal Attributes

· Experience of Higher Education or Tourism sector is desirable

· Reliable, trustworthy and organised

· Competent in the use of Microsoft Office products

· Well-developed written and oral communication skills in the English language

· Ability to respond effectively to a fast-paced environment and adopt a positive approach to problem solving

· Ability to work as part of a team as well as unsupervised

· Standards-driven with a keen eye for detail

· Ability to accept reasonable changes or the addition of work hours which are necessary for the maintenance of uninterrupted service to guest and patrons

· Demonstrate a flexible approach to the range of duties required

Key Behavioural Competencies

· Communication: The ability to convey ideas clearly and effectively, listen actively and to foster transparency and trust within the team

· Collaboration: The ability to work effectively with others to achieve common goals and to contribute to a positive team environment

· Problem-Solving: The capacity to identify issues, analyse root causes, and develop viable solutions

· Adaptability: The ability to embrace change and adjust to new conditions

· Leadership: the ability to guide and motivate peers, set a clear vision, and hold oneself and others accountable

· Customer service: the ability to build rapport with clients, resolve issues efficiently, and go the extra mile to exceed customer expectations.

· Time Management: the ability to prioritise tasks effectively, manage distractions, and consistently meet deadlines, contributing to overall productivity

· Creativity: the ability to generate innovative ideas and solutions

· Interpersonal Skills: The ability to work well with others, fostering a collaborative and supportive work environment

· Attention to detail: A keen eye for accuracy and the ability to produce good quality work

Job Types: Full-time, Permanent

Pay: From €13.80 per hour

Expected hours: 39 per week

Benefits:

• Company pension
• Employee discount
• On-site parking

Experience:

• Higher Education or Tourism sector : 1 year (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person

Application deadline: 10/07/2025