Service Coordinator

Writech are an internationally recognised leader in Fire Protection Systems. We are internationally approved to Design, Manufacture, Install, Service & Commission to all standards & have Award Winning expertise in Fire Sprinkler Protection, Foam enhanced Fire Protection, Gas Protection, Firewater Mist Protection, Insert Gas Protection & Special Hazard Fire Protection.

THE ROLE

Based in our Service Department in Mullingar Co. Westmeath. It is a busy department responsible for servicing and maintenance, breakdowns and emergency calls therefore quick reactions and efficient working is essential. The role involves significant interaction with our servicing personnel, suppliers and customers. The position is demanding with a large cross section of responsibilities and a sense of urgency is required at all times. Additionally mechanical understanding would be an advantage but is not essential for this role.

ESSENTIAL CRITERIA:

• You must be organised and accurate to excel in this role
• At least 2 years office experience is essential
• You must be fluent in English
• Strong computer skills and the ability to handle multiple tasks with precision.
• A mindset that thrives in fast-paced environments and enjoys the challenge of managing multiple responsibilities.

DUTIES AND RESPONSIBILITIES:

• Analysing service reports, inputting data, and preparing conclusion reports
• Coordinating customer requests and ensuring their expectations are met
• Reviewing technician reports and compiling quotations
• Scheduling jobs for on-site technicians and staying ahead of deadlines
• Managing calls from technicians and customers to ensure smooth communication
• Ordering parts and managing inventory efficiently
• Handling additional administrative tasks as needed to keep the team running smoothly

If you’re looking for a demanding and rewarding role where every day brings something new, this could be the perfect fit for you.

Writech is an equal opportunities employer

We value diversity, equity, and inclusion, we recognise the benefits it can bring to the workforce and our Client’s that we support. We celebrate difference and want our People to be representative of all communities, genders, backgrounds and skill levels. If you require reasonable accommodation for any part of the recruitment process, please do not hesitate to let us know. Our diverse representation is enriched by many characteristics, including race, ethnicity, gender, age, disability, neurodiversity, sexual orientation, religious beliefs, culture, language, and education, as well as professional and cultural experience.

We welcome job applicants from all communities, fostering a culture of inclusion for employees and respecting all individuals.

Our differences make us a better team – make better decisions, drive innovation, and deliver better business results.

Job Types: Full-time, Fixed term

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Gym membership
• On-site gym
• On-site parking
• Sick pay
• Wellness program

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Mullingar Business Park, Mullingar, CO. Westmeath: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• Ireland (preferred)

Work Location: In person

Reference ID: CM06.11.2024