Customer Support Analyst jobs
- Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
- 2-3 years’ experience in O2C function with knowledge of…
- Web administrator backup and support.
- Tier 2 support for P2P Answer Center.
- Tier 2 support for BPO AP activities.
- Liaison between managers and team members.
- Providing training to the business areas that support the processes.
- Participates in internal and external educational opportunities relevant to the Information…
- Analyse account discrepancies to ensure the customer account is enabled for payment.
- Ability to respond flexibly and empathetically to customer needs, managing…
- Tier 2 support for all disbursement queries.
- Tier 2 support for returned/rejected payments.
- Resolve disbursement issues arising from BPO, internal and external…
- Work with team to support data integration across various business functions.
- Create, review, and maintain documentation to support the validation of systems.
- The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the…
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