Application Support Engineer jobs in Dublin, County Dublin

Technical Support Engineer – Heating & Electrical Products

Join ATC as a Technical Support Engineer, providing expert advice, product support, and training across our innovative range of heating, ventilation, and electrical products.

Key Responsibilities

• Provide technical support and application advice to customers, installers, wholesalers, consultants, and internal sales teams.
• Respond to technical enquiries via phone and email, assisting with product selection, specifications, troubleshooting, and system design queries.
• Produce technical specifications, quotations support documentation, and AutoCAD drawings where required.
• Support the sales team with technical product recommendations and customer solutions.
• Assist with order processing and administration as required.
• Design, develop, and deliver product training for internal teams, sales agents, distributors, and customers across Ireland and the UK.
• Create and maintain training materials, including presentations, manuals, guides, and video content.
• Work closely with Sales, Marketing, New Product Development, and Quality teams to ensure technical information, product literature, and training content remain accurate and up to date.
• Support quality processes through product evaluations, Goods for Return (GFR) assessments, and technical documentation.
• Contribute technical expertise to new product launches and continuous product improvement initiatives.

Skills & Experience

Essential

• Strong customer service and communication skills.
• Professional telephone manner and customer-focused approach.
• Excellent attention to detail and organisational skills.
• Ability to explain technical information clearly to both technical and non-technical audiences.
• Strong problem-solving skills and commercial awareness.

Desirable

• Electrical qualification or relevant technical background.
• Experience using AutoCAD or similar CAD software.
• Experience with ERP systems and order processing.
• Technical sales support experience.
• Experience delivering product training and presentations.
• Knowledge of electrical, heating, ventilation, or mechanical products and systems.

Pay: From €45,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Employee discount
• Food allowance
• On-site gym
• On-site parking
• Store discount

Experience:

• Electrical: 3 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person