Application Support Engineer jobs

Overview:

Our client, a global player in providing semi-conductor production equipment systems, is seeking to hire 3x Field Service Engineer/FSE to join their growing team, onsite at their facility in Kildare. This is a DAYS SHIFT role.

Reporting to the Senior Engineer you will be responsible for providing field service engineering activities to the company’s customers onsite. This position troubleshoots more complicated products and problems. As a Field Service Engineer, you will be customer-facing, onsite, and ensure all products/equipment are maintained. There is an excellent compensation package on offer for this position.

This role is a field service position so you must hold a full valid drivers licence.

Core Duties Include:

• Manages service calls and determines customer needs or problems and responds accordingly.
• May provide over-the-phone consultation and advice to the customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
• Performs preventative maintenance on company products.
• Establishes and manages a local maintenance service structure.
• Inspects and evaluates customer usage of Company products.
• Provides training to customers in usage and maintenance of Company products.
• Provides application support on Company products to customers.
• Liaises between the customer and applications programmer for customer requests involving changes in applications.
• Ability to research market needs and customer applications of Company products.
• Submits application reports to management in a timely manner.
• Supports sales activities and establishes and maintains good relationships with customers.
• Submits various reports, such as service reports, weekly reports, and expense reports to management in a timely manner.
• Responsible for maintaining company parts and tools and ensuring downtimes are at a minimum.

Qualifying Criteria:

• Bachelors/Masters degree in Electrical Engineering/Mechanical Engineering.
• Ideally 2-5 years experience working as a FSE in the Semi-Conductor Industry.
• Experience / Exposure to Lithography, Optics, Plasma, Laser, robotics, is highly preferred.
• Experience in troubleshooting/repair of optics/laser, and any mechanic under vacuum environment experience.
• Eligibility to travel overseas on occasion.

If this Field Service Engineer job in Kildare is of interest to you apply now or contact David Smith at Collins McNicholas Recruitment to learn more.

david.smith@collinsmcnicholas.ie

CMCNPRO1

Job Types: Full-time, Permanent

Benefits:

• Company pension
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Work Location: In person