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    • 5+ years of experience in a technical support role within financial services or investment management.
    • Provide day-to-day support for multiple systems across…
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    • Health Act 2004 at a level not lower than that of Grade IV (or equivalent).
    • (b). Candidates must possess the requisite knowledge and ability, including a high.
    • Customer Support: Resolve customer requests initiated through various support channels, including telephone and online support requests.
    • IT support: 1 year (required).
    • Liaise with third-party vendors on support issues.
    • Escalate technical issues to Level 3 support or vendors when necessary.
    • Strong experience in providing end-user support.
    • Providing day-to-day IT support across the business, ensuring employees have the tools and systems they need to…
    • Organize and lead daily meetings with the applications support team.
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    • Proven experience providing remote application or technical support.
    • Respond promptly to inbound customer support calls.
    • Personal based support for all VIP & VVIP, high standard support is expected & effective escalations for quick resolution.
    • Proven experience providing remote application or technical support.
    • Respond promptly to inbound customer support calls.
    • External support vendors and managed service providers.
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    • Ability to maintain a high degree of customer service for all support queries.
    • As a Desktop Support Engineer you will provide desktop support to company…
    • Utilize technical skills to solve difficult support issues and technical challenges.
    • You’ll also have the chance to receive mentor-ship and active support to…
    • Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.
    • 3 to 5+ years of experience.
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Job Post Details

Application Support Engineer - job post

Millennium Management
3.8 out of 5 stars
Dublin, County Dublin
You must create an Indeed account before continuing to the company website to apply

Location

Dublin, County Dublin

Full job description

Application Support Engineer

About Millennium
Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors.


Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.

Meet the Team
The Information Technology team is core to the health and growth of Millennium’s business. The firm’s active, multi-manager model demands flexible, scalable technology and advanced proprietary systems, including the development of next-generation analytical and trading capabilities. Within this environment, the Core Technology group develops systems and processes that support critical infrastructure functions across Treasury, Middle Office, Operations, Finance, and Compliance. The Core Technology Support & DevOps Team works across a modern technology stack that includes Python, Scala, Java, Angular, Kafka, and AWS platforms.

What You'll Do
  • Provide day-to-day support for multiple systems across MLP
  • Deliver hands-on operational support to improve software delivery and the end-user experience
  • Support projects end to end across Middle Office and Operations systems
  • Drive process improvements through automation and the use of AI tools
  • Lead application onboarding initiatives across the team’s platform environment

What You Bring
  • 5+ years of experience in a technical support role within financial services or investment management
  • Strong interest in building a long-term career at a leading alternative investment firm
  • Bachelor’s degree in Computer Science or a related field preferred
  • Strong problem-solving, analytical, and teamwork skills
  • Clear written and verbal communication skills
  • Strong attention to detail and a consistent, organized approach to execution
  • Ability to manage multiple priorities effectively and adapt quickly in a fast-paced environment
  • Experience with AWS cloud technologies and AI tooling is a plus
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