Area Sales Manager jobs

Irish Whiskey Museum

Tour Desk Operator & Retail Position

This is a great opportunity for the right person/s to join a small dynamic team at the Irish Whiskey Museum to operate our Tour Desk and oversee our retail space. The successful candidate will be responsible for all retail, reception and admin duties at museum tour desk, welcoming all IWM guests and handling all customer service tasks. This role requires someone who is punctual, customer focussed and sales driven at all times.

Main Responsibilities of the Role:

· Operate the Tour Desk at the IWM, selling tour tickets, booking individuals and groups in for tours and selling retail items.

· Use promotional techniques to up-sell and cross sell with every customer at the IWM

· Support IWM team in meeting sales targets

· Provide exceptional customer service and dealing with enquiries and complaints.

· Responsible for ensuring that Retail and Tour Desk area is maintained throughout your shift.

· Help customer to make selections by building customer confidence; offering suggestions and advice on our merchandise products

· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practice

· Ensure that all relevant administration duties for your area are carried out in a timely and accurate manner including but not limited to – cleaning, stock taking, booking engine, till cashing up.

· Adhere to all procedural duties as outlined in the procedure guidebook.

· Provide a warm welcome to all customers and stakeholders of the Irish Whiskey Museum.

· Ensure that all customers are served in a professional manner in all areas of the Company, including: welcome service; ticket sales; retail and merchandise sale; tour departures and other customer service interaction.

· Ensure that all customers are served in a prompt manner in any area of the Company, including: welcome service; ticket sales; retail sales; bar service; tour departures; whiskey tasting sessions; private hire functions.

· Participating in all Training offered by the company

· Other duties/tasks might be required or as specified from management

General Responsibilities

• Comply with company policies at all times

• Adhere to company practices and procedures at all times

• Comply with all legislation relevant to the operation of the hospitality business

• Ensure the highest standard of personal care is upheld

• Conduct yourself in a professional manner at all times

• Be customer focused at all times

• Develop strong working relationships with colleagues and management

• Complete all tasks to the best of your ability and to the highest standard

• Carry out all reasonable tasks and requests as assigned by Management Team

• Ensure effective time management and task prioritisation

• Assisting Team Leaders at all times

• Reporting to your Line Manager

Employees are expected to be flexible in their approach and take on any other related tasks that may arise in the course of employment.

Work Remotely

• No

Job Types: Full-time, Permanent

Pay: €14.15 per hour

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 1 year (preferred)

Language:

• English (preferred)

Work Location: In person