Key Responsibilities:

• Pick, pack, and prepare online customer orders accurately and efficiently to meet daily dispatch targets

• Follow all Health & Safety procedures and support a proactive safety culture on the fulfilment floor

• Check items against orders to prevent incorrect, damaged, or substandard goods being dispatched to customers

• Follow all pick, pack, and dispatch processes with a detail-focused and data-driven approach, including scanning and system updates at each stage

• Maintain a clean, safe, and organised fulfilment work area, supporting operational excellence

• Support daily workload and online order volumes, contributing to team and departmental dispatch targets

• Adhere to all company policies, procedures, and standards consistently

• Work collaboratively with colleagues across picking, packing, and dispatch, demonstrating strong teamwork and communication

• Use handheld scanners and packing equipment confidently; prior warehouse or fulfilment experience is an advantage

• Assist in resolving day-to-day challenges using resourcefulness and accountability

• Help maintain efficient order flow through effective planning, organisation, and prioritisation during peak volumes

• Support peak trading through adaptability, including overtime, weekends, and varied shifts across the Christmas period

• Contribute to a culture of creativity and innovation by identifying process improvements.

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