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Field Service Engineer (Digital)
Dental Medical Ireland
Ireland
€34,963.20–€45,000.00 a year
Permanent, Full-time
Apply now

Job details

€34,963.20–€45,000.00 a year
Company pension
Permanent, Full-time
Ireland

Full job description

Dental Field Service Engineer (Digital X-Ray & Imaging Systems)

Location: Kildare/Field based

Job Type: Full-Time

Job Summary:

We are looking for a highly skilled Dental Field Service Engineer with specialized experience in digital X-ray systems, Cone Beam Computed Tomography (CBCT), Orthopantomography (OPG), phosphor plate scanners, CAD/CAM systems, and network and dial-in software support. The successful candidate will be responsible for the installation, maintenance, and troubleshooting of advanced digital imaging equipment in dental practices, ensuring they operate at peak performance.

Key Responsibilities:

1. Installation and Integration:

- Install and set up digital X-ray systems, CBCT, OPG units, phosphate scanners, and CAD/CAM equipment in dental offices.

- Ensure proper integration of imaging systems with existing practice management software and networks.

2. Maintenance and Troubleshooting:

- Conduct regular maintenance and inspections of digital imaging equipment to prevent downtime.

- Diagnose technical issues related to imaging systems and software, providing prompt and effective repairs.

3. Technical Support:

- Offer remote and on-site technical support for network and dial-in software, ensuring seamless operation of all systems.

- Provide training to dental staff on the correct usage of digital imaging equipment and software applications.

4. Documentation and Compliance:

- Maintain detailed records of service activities, including installation reports, maintenance logs, and customer interactions.

- Ensure compliance with industry standards and regulations related to dental imaging equipment.

5. Customer Relationship Management:

- Build and maintain strong relationships with dental professionals, understanding their needs and providing exceptional customer service.

- Gather feedback to improve service offerings and enhance customer satisfaction.

6. Continuous Learning:

- Stay current with advancements in digital dental technology, imaging systems, and software solutions.

- Participate in ongoing training and development programs.

Qualifications:

- Bachelor’s degree in Engineering, Biomedical Engineering, or a related technical field.

- Experience in a field service role preferred but not essential,

- Strong technical knowledge of digital Imaging systems and software applications.

- Excellent problem-solving skills and a proactive approach to troubleshooting.

- Strong interpersonal and communication skills, with a customer-focused mind-set.

- Ability to work independently and manage multiple priorities effectively.

- Willingness to travel for on-site service and support.

- Full Clean Driving Licence essential

Preferred Qualifications:

- Experience with IT networking and troubleshooting related to dental systems.

- Familiarity with regulatory requirements and best practices in dental imaging.

Benefits:

- Competitive salary

- Company vehicle provided

- Opportunities for professional growth and continuing education

Application Process:

Interested applicants should submit their CV and a cover letter highlighting their relevant experience and interest in the position to careers@dmi.ie

Join our team and play a vital role in enhancing dental imaging technology for practices and patients alike!

Job Types: Full-time, Permanent

Pay: €34,963.20-€45,000.00 per year

Benefits:

  • Company pension

Work Location: On the road

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