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Broadband jobs in Dublin, County Dublin

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    • Conduct thorough troubleshooting of all broadband issues reported.
    • You will be the first point of contact for customers experiencing issues with their broadband…
    • View all Pure Telecom jobs - DUBLIN 24 jobs
    • Salary Search: Technical Support salaries
    • See popular questions & answers about Pure Telecom
    • Promote and sell multiple utility services (energy, broadband, waste, alarms, etc.).
    • Fixed 20 hours per week, Monday - Friday mornings, 9am-1pm.
    • Hours of work: Full-time permanent position working on 2 rotational shifts: Monday to Friday – Early shift 8am – 4:30pm / Late shift 8:30am – 5pm.
    • The Regional Sales Manager will be responsible for leading and developing a team of Residential Field Sales Representatives across an assigned territory,…
    • You will play a key role in supporting NBI's mission of bringing high-speed fibre broadband to homes and communities throughout Ireland.
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    • Mobile and broadband discounts with Three network.
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    • 5+ years of professional experience with regulatory compliance matters in the telecommunications industry related to broadband and/or satellite services.
    • You'll be visiting homes and businesses, speaking with decision-makers and helping customers identify potential savings on their existing services.
    • Fully office based role in Sandyford, Dublin 18.
    • Full training + career development.
    • 21 days annual leave (increases with service).
    • On-Target Earnings: €49,000+ with uncapped commission.
    • The right person for this job will have the ability to understand and explain data insights to help…
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    • The Controlling & Analytics department act as a trusted business partner to all areas of the business – from…
    • Mobile and broadband discounts with Three network.
    • As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our…
    • Mobile and broadband discounts with Three network.
    • As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our…
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    • The Credit Risk team protects customers from taking on unsustainable debt while supporting Sky’s commercial ambitions across the UK and Ireland.

Job Post Details

Technical Support
Pure Telecom
·
2.7
DUBLIN 24, County Dublin
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Job details

Pay information not provided
DUBLIN 24, County Dublin

Full job description

Pure Telecom is a fast-growing, independent, and 100% Irish owned telecom company, operating in the market since 2002. After a recent period of rapid expansion, we are looking to add to our current, dynamic Sales Department.

About the Role

You will be the first point of contact for customers experiencing issues with their broadband services. You will be expected to fully diagnose and resolve any issues raised by the customer, including replacing hardware and liaising with third-party vendors to resolve infrastructure issues.

Key Responsibilities

  • Offering a high level of customer service to all customers
  • Conduct thorough troubleshooting of all broadband issues reported
  • Liaise with third parties to report and resolve any issues a customer may have
  • Take ownership of all customer issues reported to you and follow these through to a successful resolution

Skills and Experience

  • Previous experience in a technical support role within telecommunications required
  • Previous experience in a technical support role within telecommunications required
  • Strong problem solving and analytical skills
  • Demonstrable experience of working in a team environment
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