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    • Brodericks offer bespoke design, comprehensive end-to-end solutions, project management, installation, and the servicing and repair of all types of foodservice…
Field Operations Planner
JLA
·
3.2
Dublin, County Dublin
Up to €35,000 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

Up to €35,000 a year

Job type

Full-time

Full job description

About our business

To be the most trusted and forward-thinking leader in the catering solutions industry, inspiring excellence through innovation, sustainability, and a client-first approach.

Brodericks offer bespoke design, comprehensive end-to-end solutions, project management, installation, and the servicing and repair of all types of foodservice equipment for the Irish foodservice industry. Our commitment to high-quality products and exceptional service ensures the best solutions for every client. We have a proactive approach to quality, safety, and sustainability, we are committed to providing value for money and exceeding client expectations at every stage of the process.

Role overview

We are seeking a highly organized and detail-oriented Service Administrator to join our team. In this role, you will play a key part in ensuring smooth operations by managing service contracts, coordinating engineers, and handling invoicing and parts ordering.

Key tasks

  • Handle inbound and outbound install and/or service calls in a professional and timely manner.
  • Provide basic troubleshooting where required
  • Log service tickets
  • Schedule and dispatch planned, reactive and emergency site visits
  • Schedule and organise service engineers for customer visits
  • Liaise with field engineers to ensure a smooth flow of information
  • Liaise with parts and logistics teams on timely deliveries and follow up.

Knowledge and Skills

  • Confident communicator
  • Strong organisational and multitasking skills
  • Excellent communication and problem-solving abilities
  • Proficiency in MS Office and administrative systems
  • National geographic knowledge

Experience

  • Experience of working in a planning role, or similar
  • Experience of working in a customer-facing position
  • Have worked in a commercially driven environment.

Personal qualities

  • Self-motivated with attention to detail
  • The ability to work successfully in a target-based environment
  • Must have the ability to make decisive decisions in a timely manner
  • Team player with a can-do attitude
  • Understanding of workload requirements based on job volume

Pay: Up to €35,000.00 per year

Work Location: In person

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