Business Support Manager jobs

People Business Support Manager – Join the Kare Plan Team!

Salary: €50,000 per year

Are you an experienced HR or People Operations professional who enjoys leading teams, improving processes and creating an excellent employee experience?

Kare Plan is looking for an ambitious and proactive People Business Support Manager to lead our People Support function and play a key role in supporting our growing organisation.

This is an exciting opportunity to lead a high-performing team, shape efficient People processes and make a meaningful impact across the full employee lifecycle. Working closely with the Head of People and senior leadership, you will help drive operational excellence, support organisational goals and ensure that our employees and managers receive a professional, responsive and high-quality service.

What We’re Looking For

To be successful in this role, you will have:

• A degree or professional qualification in Human Resources, Business or a related discipline, or equivalent relevant experience
• A minimum of 3–5 years’ experience in HR, People Operations or a similar role
• Previous experience managing or supervising a People, HR or administration team
• Experience using HR Information Systems
• Excellent organisational, planning and project-management skills
• Strong communication and interpersonal skills
• A high level of professionalism, discretion and confidentiality
• Advanced Microsoft Office skills, particularly Excel
• The ability to manage multiple priorities and perform effectively in a fast-paced environment
• A proactive, collaborative and solutions-focused approach

What You’ll Be Doing

Leadership & Team Management

• Lead, coach and develop the People Business Support team
• Create a collaborative, high-performing and customer-focused team culture
• Conduct regular one-to-one meetings, performance reviews and development planning
• Allocate workloads effectively and ensure service-level standards are consistently achieved

People Operations

• Oversee the administration of the full employee lifecycle, including recruitment administration, onboarding, contract management, probation reviews, internal transfers and offboarding
• Ensure employee records are accurate, up to date and handled confidentially through the HR Information System
• Manage HR documentation, employment contracts, contract amendments and policy acknowledgements
• Support the delivery of efficient, consistent and high-quality People services across Kare Plan

Recruitment & Onboarding

• Support recruitment managers with hiring administration and onboarding activities
• Ensure all pre-employment checks are completed in line with healthcare regulatory requirements, including:

o Garda Vetting

o Right-to-work verification

o Professional registration validation

o Reference checks

o Mandatory compliance documentation

• Continuously improve the onboarding experience so that new employees feel welcomed, informed and supported from day one

Compliance & Governance

• Ensure compliance with Irish employment legislation, GDPR, HIQA requirements and Kare Plan policies
• Maintain accurate and complete personnel records to support audits and regulatory inspections
• Support internal and external audits relating to workforce compliance
• Promote consistent, compliant and best-practice People processes across the organisation

Employee & Manager Support

• Act as the first point of escalation for complex People administration queries
• Support employee relations processes, including absence management, disciplinary, grievance and performance procedures, where appropriate
• Provide responsive, professional and solutions-focused support to employees and managers
• Help create a positive and engaging employee experience across the organisation

Continuous Improvement

• Review and improve People processes to increase efficiency, consistency and service quality
• Identify opportunities to streamline systems and ways of working
• Develop, maintain and improve standard operating procedures
• Support the implementation of new People initiatives and operational improvements

Reporting & People Analytics

• Produce regular workforce reports covering:

o Headcount

o Recruitment activity

o Employee turnover

o Absence trends

o Vacancy metrics

o Workforce compliance status

• Analyse People data to identify trends, risks and opportunities
• Provide clear insights and recommendations to senior leadership to support informed decision-making

Stakeholder Management

• Build strong and effective working relationships with managers across all departments
• Partner closely with Payroll, Finance, Operations, Learning & Development and Quality teams
• Ensure People processes are coordinated, efficient and aligned across the organisation
• Support strategic People initiatives that contribute to Kare Plan’s wider organisational goals

Why Join Kare Plan?

At Kare Plan, we believe that great care starts with great people. As our People Business Support Manager, you will have the opportunity to lead a key function, support employees across the organisation and help shape a positive, efficient and people-focused workplace.

You will join a supportive and ambitious team where your ideas, leadership and expertise can make a genuine impact. This is an excellent opportunity for an experienced People professional who is ready to take ownership, drive improvements and contribute to the continued growth and success of Kare Plan.

If you are ready to lead, inspire and make a real difference, we would love to hear from you!

Pay: €50,000.00 per year

Work Location: In person