Celtic jobs

• Fully office based 9am to 5pm
• 37k Salary
• wholesale distribution customer services experience

Customer Service & Sales Support Coordinator
Overview
The Customer Service & Sales Support Coordinator is the first point of contact for customers, delivering a professional, friendly and efficient service across all communication channels. The role is responsible for responding to customer enquiries, supporting sales activities, processing orders and ensuring a consistently high standard of customer care.
Key Responsibilities

• Process customer orders and invoices using the Company's software systems.
• Make outbound telesales calls to promote the Company's products and services.
• Respond to customer enquiries via telephone, email and other communication channels used by the Company.
• Process customer returns and prepare returned items for dispatch to customers.
• Respond to supplier enquiries and queries in line with Company requirements.
• Carry out duties associated with being a member of the Customer Care Team.
• Maintain an up-to-date knowledge of the Company's Health & Safety Statement and Risk Assessments.
• Undertake any other duties that may reasonably be required to support the efficient operation of the Company.

Experience & Qualifications

• Familiarity with business and sales operations, including associated processes and activities.
• Good understanding of general business processes.
• Strong IT skills.
• Knowledge of SAP is advantageous.
• Knowledge of Microsoft Excel is advantageous.

Required Competencies

• Excellent communication skills with both customers and colleagues.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities simultaneously.
• Customer-focused approach with a commitment to delivering high levels of service.
• Ability to work effectively under pressure, prioritise workload and meet deadlines.
• Ability to follow established processes and contribute to improvements in productivity and quality.
• Strong written and spoken English.
• Positive, proactive and adaptable approach, with a willingness to learn and seek information.

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