What is the position?

The Community Services Manager (CSM) must be suitably qualified and an experienced manager, with responsibility, authority, and accountability for the provision of the service/s with Resilience in line with relevant regulations and New Directions HSE Policy, Interim Standards for New Directions Services and the National Framework for Person-Centred Planning in Services for Persons with a Disability.

Responsible for the operational management and ongoing development of day services supporting adults with intellectual, physical and sensory disabilities and ASD. The Community Service Manager (CSM) is responsible for the management and development of day service (s). The Manager may also be responsible for other community-based services within his/her area such as Supporting Independent Living or Outreach services.

Location: Co. Kerry (Listowel, Tralee, Killarney)
Type of contract: Permanent full-time
Hours of work: 40 hours per week – Monday to Friday

About Resilience

Since 2011 high-growth Irish company Resilience has continued to lead the way in transforming health and social care in Ireland. Our essence is to help build resilience in the people we support to bring the possible to life.

Our Disabilities Services provides progressive Residential, Day and Outreach Services for people with Disabilities and Autism – Helping people to realise their potential. We’re looking for passionate people to join our Permanent Team and build a future in rewarding work that truly changes lives. You’ll enjoy a supportive environment that helps you realise your own potential, and with access to upskilling and best practice training you’ll grow and develop your career.

Qualifications & Experience

Qualifications

• Degree in Applied Social Studies in Social Care or equivalent/similar
• A post registration management qualification in health or a related field (desirable)

Experience/Skills

• A minimum of 2 years’ experience in management or supervisory role in the area of health or social care
• Experience of working in a care environment for adults and children with Intellectual Disabilities and/or Autism
• Strong IT skills
• Possess a full clean driving licence and access to own vehicle
• Ability to work independently and as part of a team.
• Strong problem-solving skills
• Excellent interpersonal and communication skills

Key Function / Service Provision

Assessment, Personalised Care & Support Plan, Person-Centred Planning

To carry out assessments as required on people referred to Resilience for health and social care services.

To ensure each service users needs are set out in a Personalised Care & Support Plan which is developed in consultation with the individual and relevant others. To review and update plans as and when required but no less than annually.

To ensure each service user has an active Person-Centred Plan in line with ‘ National Framework for Person-Centred Planning in Services for Persons with a Disability.

Respect & Relationships

Respect and always develop internal and external professional relationships.

Staffing

• To always ensure that the numbers of staff and skill mix are appropriate to the assessed needs of the service users.
• To enable staff to access training and ensure all staff are certifiably trained and competent
• To ensure staff are familiar with the Health Act, the regulation’s, standards and Policies and Procedures.
• Provide staff with 1:1 meetings and keep accurate records
• Support individual and team performance

Administration

• Abide by the internal and external communication and reporting requirements
• Audit and review service user records
• Maintain professional records

Communication

• Develop and maintain positive communication links with relevant personnel (internal and external).
• Maintain positive and welcoming relationships with service users, families, friends, and other service providers if relevant.
• Communicate effectively any observations/concerns that may affect service users and the safe running of the service.
• Report any concerns to the relevant authorities within the required timescales

Teamwork/Leadership

• To be an active leader and role model of the team.
• Contribute to and maintain an effective team.
• Organise and participate in meetings, reviews and committees as required.
• Seek and provide guidance from others for work performed

Workplace Health and Safety

• To be aware of and practice the correct use of all aids and appliances and to ensure that staff are always adequately and certifiably trained and competent.
• Ensure all accidents/incidents are reported and documented in line with internal and external reporting requirements. To review all incidents in consultation with the staff team and Clinical Risk Manager.
• Be aware and actively promote the company’s duty to employees under the Safety, Health and Welfare at work Act 2005
• Ensure fire and safety precautions are implemented and maintained

Policies and Procedures

Familiarise and maintain knowledge and understanding of the relevant organisational and service policies, procedures and guidelines.

General Welfare and Protection

To make all necessary arrangements to prevent service users from being harmed or from suffering abuse, this will include training of staff and complying with relevant policies and procedures. To report any concerns within the required time scales.

Continuous Improvement

To embrace change in line with the principle of continuous improvement and play an active role in the development and direction of Resilience.

To complete reviews, audits, and key performance indicators to enable learning and development as regards New Directions, standards, and forth coming regulation

Finance

To effectively manage the service resources within budget provided.

Benefits

• Develop and progress your career through fully funded additional training and development.
• Mileage and expenses provided
• Discounted health insurance with our healthcare provider.
• Earn from our paid Refer-a-Friend scheme.
• Fuel discount scheme

INRH