Cisco Voice jobs

PM Group is a leading international engineering, architecture, project and construction management firm. With a network of offices in Europe, Asia and the US and a multi-discipline team of over 4,000 people, we deliver complex, capital projects in the life sciences, food and beverages, mission critical/ICT, advanced manufacturing, energy and environmental sectors.

We are seeking an experienced professional responsible for the end‑to‑end design, installation, management, optimisation, security, and maintenance of the organisation’s LAN/WAN network and Voice infrastructure. The role blends hands‑on technical expertise with service facilitation, integrating daily operations with strategic network planning.

• WAN Oversight: Primary technical contact for MSPs; ensures SLAs, circuit performance, and manages change requests.
• LAN Management: Installation, configuration, and maintenance of switches, routers, cabling, and VLANs.
• Wireless Management: Overseeing WLAN controllers, APs, SSID configuration, wireless security, and signal optimization.
• Vendor Management: Manages RFPs, contracts, and technical reviews with carriers and providers.
• Performance Monitoring: Using tools to monitor traffic and ensure high uptime.
• Documentation: Creates and updates design documents and technical requirements.
• Escalation Point: Serve as the top-tier escalation for Tier II helpdesk/system engineers for troubleshooting complex network issues and security alerts.
• Perform routine maintenance tasks to ensure system stability, security, and performance.
• Administer and configure Cloudflare edge services, including WAF (Web Application Firewall), DDoS protection, and bot management, to protect web assets.
• Oversee domain management and DNS configuration.

• Bachelor’s degree in computer science, Information Technology, or a related field preferred.
• Certifications: industry certifications such as CCNP (Cisco Certified Network Professional), CCIE, or equivalent certifications in network security.
• Experience: 5+ years of experience in network administration or management.

• Deep understanding of LAN/WLAN technologies, TCP/IP, Ethernet, and network protocols.
• Understanding of network fundamentals and cloud architecture.
• Staying Current: Maintain up-to-date knowledge of networking technologies, emerging features, updates, and best practices.
• Hands-on experience with Cisco, Fortinet, Palo Alto, or Aruba equipment.

• Excellent communication and interpersonal skills for interaction with technical and non-technical staff.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Attention to detail and commitment to quality.
• Proactive attitude toward learning and adopting new technologies.
• Ability to work independently and as part of a team.

• Strategic Mindset: Ability to apply an enterprise-wide perspective to ensure network capabilities actively enable organizational goals.
• Customer-Oriented Approach: Commitment to delivering excellent end-user support and improving user experience.
• Adaptability: Comfortable working in a dynamic environment with frequent changes in technology and business needs.
• Innovative Thinking: Willingness to suggest new tools and approaches to improve productivity and security.

• Based in Ireland.
• This position offers a hybrid work environment, requiring onsite presence 2-3 days per week.
• May require occasional travel and after-hours or weekend work for critical updates or incident response.
• Participation in on-call rotation and disaster recovery activities may be required.