Clinical Psychology jobs

We are seeking compassionate and skilled mental health professionals who balance providing emotional support with strong administrative abilities. You will be an empathetic listener, creating a safe and non-judgmental space for individuals to talk, provide guidance, conduct risk assessments and safety plans, provide advice, and help connect people with appropriate support services, including Pieta’s own service offerings.

This person thrives in fast-paced environments, managing challenging conversations with sensitivity and professionalism. They remain calm under pressure, think critically, and adapt their approach to meet the unique needs of each caller. A strong understanding of mental health, crisis intervention, and therapeutic techniques is essential.

• Caller Management: Provide a calm, compassionate and professional response to callers in emotional distress, ensuring they feel heard, supported, and understood. Build relationships and support callers using the stated policies and procedures of the Helpline and Service Support team. Maintain accurate and up-to-date records, ensuring all relevant information is recorded securely and confidentially, and determine appropriate next steps for the caller.

• Risk Assessments & Safety Planning: Conduct risk assessments to identify potential concerns. Co-create Safety Plans and ensure measures are in place to address safety concerns in relation to callers

• Describing Pieta Services and Supporting access appropriately: Provide a clear overview of Pieta services, including how to access, waiting times, and what to expect, ensuring callers feel informed and comfortable

• Signposting & Support: Provide callers with information on relevant services, referrals, and external resources that best meet their needs and provide appropriate support

• Check-in Calls: Conduct check-in calls to monitor well-being, offer support, and ensure that individuals are engaged with appropriate services as required

• Collaboration & Communication: Work closely with internal teams to provide comprehensive support and maintain continuity of care to callers and clients

• Data Management & Compliance: Ensure all records are maintained accurately and in line with data protection and confidentiality

• Quality & Safety: Ensure compliance with all safeguarding, data protection, and service policies and ensure compliance with all Children First Legislation Team

• Team: Work collaboratively with the wider clinical and support teams to ensure continuity of care and service quality and participate in regular clinical supervision and team meetings. Engage proactively with the Clinical Service Manager and Operations Service Manager.

• A recognised qualification in counselling, psychotherapy, psychology, social work, or related field (e.g. minimum Level 8 on NFQ or equivalent).

• Registered with a recognised professional body (e.g. IACP, IAHIP, PSI, CORU).

• Demonstrated experience in providing therapeutic or crisis support

• Skilled in empathetic listening, crisis de-escalation, and working with high-risk individuals.

• Strong understanding of safeguarding principles and risk assessment.

• Ability to remain calm, present and non-judgmental under pressure.

• Excellent communication and interpersonal skills.

• High standards of professional ethics, confidentiality, and data management.

• Be flexible and available to work shifts across the 24-hour day, including night shifts & weekends and on a rotating basis.

• Proficiency in MS Office and Outlook

Applications for the above should be made through our website attaching a cover letter outlining your particular suitability to the role and an updated C.V.

Closing Date: 24th of July 2026

Note: Garda Vetting is required (of the successful candidates) for all positions.

Pieta is an equal opportunities employer, meaning we do not discriminate based on age, race, colour, religion, ethnicity, national origin, sex, sexual orientation, or physical/mental disability. We are committed to a diverse and inclusive workplace for all. We offer additional support to those with additional requirements. Please let us know if you require support ahead of your interview.