Complaint Handling jobs in County Dublin

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Claims Administrator – Life & Pensions Operations

Locations:

Dublin | Hybrid

Business: SS&C Financial Services International Limited

Role Type: Permanent

Get To Know Us:

SS&C is seeking a Claims Administrator to join our Life & Pensions Operations team in Dublin. The role will be responsible for the accurate and timely administration of claims across a range of life, protection and pension products within a regulated outsourced environment.

Working as part of a client-focused operational team, the successful candidate will manage claims through the end-to-end lifecycle, ensuring customers and beneficiaries receive an efficient, accurate and empathetic service. The role requires strong attention to detail, sound judgement and the ability to work within defined regulatory, contractual and operational controls.

SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

• Manage life, protection and pension claims from initial notification through to assessment, settlement and closure.
• Review claim documentation and policy information to establish eligibility and ensure all required evidence has been received.
• Liaise professionally and sensitively with customers, beneficiaries, advisers, trustees and other relevant parties throughout the claims process.
• Obtain and review supporting documentation, escalating complex or unusual cases to appropriate technical specialists where required.
• Accurately calculate and process claim benefits in accordance with policy terms, procedures and delegated authorities.
• Maintain accurate and complete customer and policy records across relevant administration and workflow systems.
• Ensure claims are progressed within agreed SLAs, quality standards and client requirements, proactively managing outstanding information and potential delays.
• Complete appropriate quality and control checks and ensure a clear audit trail is maintained for all decisions and transactions.
• Identify and escalate potential customer detriment, complaints, financial crime concerns, data protection issues or other operational risks.
• Apply appropriate consideration to vulnerable customers and Consumer Duty requirements, supporting the delivery of good customer outcomes.
• Work collaboratively with colleagues across Operations, Finance, Actuarial, Client Services and other specialist teams to resolve complex cases.
• Support reconciliation, reporting and MI requirements associated with claims processing.
• Contribute to continuous improvement initiatives, identifying opportunities to simplify processes, strengthen controls and improve customer experience.
• Support cross-training and knowledge sharing to build capability and resilience across the wider Operations team.

What You Will Bring:

Essential

• Strong administration experience with excellent attention to detail and accuracy.
• Ability to manage multiple cases and priorities within a deadline-driven operational environment.
• Strong written and verbal communication skills, with the ability to communicate sensitively and professionally with customers and other stakeholders.
• Strong problem-solving skills and the ability to identify when issues require escalation.
• Comfortable working within defined procedures, controls and regulatory requirements.
• Strong Microsoft Office skills.
• Ability to work collaboratively as part of a wider operational team.

Desirable

• Previous experience in Life & Pensions, insurance, protection, investments or wider financial services.
• Previous claims administration or claims-handling experience would be particularly advantageous.
• Knowledge of life assurance, pensions or protection products.
• Experience working within an FCA-regulated environment or outsourced/BPO operation.
• Understanding of Consumer Duty, vulnerable customer requirements and the importance of good customer outcomes.
• Experience using policy administration, workflow or case-management systems.

What We Are Looking For

We are looking for someone who combines strong operational discipline with a customer-focused mindset. Claims frequently arise at significant or difficult points in a customer's life, so accuracy, empathy and ownership are equally important.

The successful candidate will be comfortable taking responsibility for cases, following them through to resolution and escalating issues appropriately, while maintaining the high standards of quality, control and customer service expected within SS&C's Life & Pensions business.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers .

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.