Complaint Handling jobs in County Dublin

Role Title : Warehouse Operative

Business Unit : DHL Global Forwarding

Location : Robinhood Road

Scope of Role: Load and unload all product moves to & from the off site warehouse

Days & Hours of Work: 8am – 4.30 Mon to Thurs , 8am to 3.30 Fri

Accountabilities

Key activities

Key Accountabilities

• Load / unload all inbound / outbound shipments
• Operate inventory management system
• Adhere to DGF H&S policy
• Maximise warehouse space utilisation
• Operate machinery as required (10 Tonne forklift etc)
• Partake in cycle counts and stock checks as required
• Takes part in all cleaning functions daily and signs off check sheet
• Ensures contracted suppliers comply with company quality procedures
• Maintains pro-active communication/relationship with
• peers/superiors and especially informs superior immediately
• of discrepancies, problems or non-performance or non
• observance
• Label Import / Export freight as required.
• Load & Offload domestic and international vehicles, mark manifests and notify discrepancies and damages.
• Complete any warehouse related documentation is completed for operations
• Action Operational irregularities / customer complaints, and implement corrective actions
• Ensures good housekeeping, bins emptied daily
• Ordering, stock control, maintenance of warehouse supplies / equipment
• Monitors day to day H&S in the warehouse and highlight areas of concern
• Facilitates customer & quality audits
• Ensure all import/export manifests and trailer check sheets are printed off for each load.
• When trailers are loaded/offloaded make sure that both manifest sheets are marked with any discrepancies and signed by the person that offloaded the trailer.
• Ensures that all health and safety guidelines and procedures are kept to. Also that all team members or anyone entering the warehouse has full PP
• Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
• Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
• Ensure operational compliance to all revenue and international trade legislative requirements, in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme

Competencies

Relationships with others

• Communicates in an open and honest manner.
• Treats others with respect, develops trust and values diversity.
• Demonstrates sensitivity to diversity, ie culture, gender, age, religion, race disability.
• Develops effective relationships with employees, peers and managers.
• Confidence in dealing with all levels in the business over the telephone and also on a face to face basis.
• Ability to remain calm when dealing with difficult people.
• Good listening skills and ability to respond in a clear, respectful manner.

Teamwork

• Commitment to fulfilling their role in a team.
• Supportive approach to other team members.
• Shares information, knowledge, ideas and experience freely with others.
• Commits to team decisions and contributes to building a team spirit.
• Works collaboratively with others to achieve team or business objectives.
• Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement
• Encourages and motivates team members and work colleagues

Customer Orientation

• Basis decisions on how his/her actions impact on customers and DHL.
• Builds and maintains effective relationships with customers, suppliers and other departments.
• Focuses on the needs of customer and seeks to meet and exceed expectations.
• Quickly and practically solves problems, seeking advice where necessary.
• Appreciates what customers want and continuously strives to meet customer expectations.

Problem Solving

• Identifies issues, problems and opportunities.
• Deep dives to identify root causes of issues
• Applies formal problem solving techniques
• Evaluates risk
• Gathers information and analyses cause and effect.
• Quickly and practically solves problems.
• Establishes effective work processes and measures.
• Documents and communicates awareness of the problem, solution and action taken.

Commitment to Excel

• Achieves work targets and is willing to take on additional roles/responsibilities.
• Continuously reviews current processes.
• Seeks and is open to feedback from others.
• Always behaves in a manner consistent with DHL's values.
• Demonstrates a positive attitude to change.
• Flexible approach to work.
• Looks for opportunities in a changing situation.
• Provides detailed advice to others
• Takes initiative to keep skills up to date

Procedural Skills

• Ability to organize own workload across a range of responsibilities & meet deadlines.
• Ability to select appropriate procedures.
• Ability to follow procedures.
• Ability to meet procedural deadlines.
• Ability to improve an existing procedure.
• Ability to create a procedure.

Attention to Detail

• Ability to work with lots of data to high level of accuracy.
• Ability to apply high attention to detail to written (text) documents.
• Ability to follow through on procedures and ensure completion.

Skills / Qualifications:

Expected years of experience (Minimum):

3 years experience in handling large crated items in a busy warehouse.

1 years experience in inventory management systems.

Expected Qualifications Leaving certificate a minimum requirement

The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.

Job Type: Full-time

Experience:

• Warehouse: 1 year (preferred)
• Counterbalance Forklift: 1 year (preferred)

Licence/Certification:

• Counterbalance forklift license (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person