Complaint jobs

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

What you'll do

Employee Support & Query Resolution

• Serve as the primary point of contact for day-to-day employee inquiries regarding HR policies, payroll, benefits, and leave management.
• Guide and support employees in navigating internal HR systems for personal data updates, training requests, and technical troubleshooting.
• Utilise case management tools to log, track, and resolve employee queries in strict accordance with defined Service Level Agreements (SLAs).
Identify and escalate complex HR cases (e.g., employee disputes, compliance issues) to Tier 2 support, ensuring seamless handover and comprehensive documentation.

HR Administration & System Management

• Execute end-to-end administrative processes, including contractual document processing, absence management, general correspondence, and office administration tasks.
• Review and approve employee-led system requests, such as name changes and personal data updates within our internal HR systems.
Manage the lifecycle of HR documentation, overseeing the creation, distribution, collection, organisation, and secure storage of employee records and attendance data.

Compliance & Operational Excellence

• Maintain strict adherence to internal processing deadlines, payroll schedules, and system downtime protocols.
Ensure full compliance with national data protection regulations and all relevant legal and employment frameworks.

What you'll need

• A background handling administrative operations in a high-volume, dynamic environment, with a demonstrated ability to effectively multitask and prioritise competing deadlines.
• Prior experience in customer-facing roles, with a proven track record of handling inquiries, managing complaints with empathy, and de-escalating challenging situations professionally.
• Strong experience in data-heavy roles, with sharp attention to detail when processing, verifying, and maintaining large volumes of sensitive information accurately.
Highly proficient computer skills.

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

• €37,500 rising to €51,000 after 3 years
• 20 days holidays per annum rising to 25 days after 2 years
• Private employee medical insurance
• Company pension
• Flexible start and finish times
• Initial training and ongoing development from an experienced team member
• Excellent opportunities for career progression
• Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
• Dynamic work environment
• Modern office facility with free parking
• On-site gym and canteen
• Hybrid working model - up to 2 days remote working per week
• Mobile and broadband discounts with Three network
Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.