Content Policy jobs in Marino, County Dublin

Role Summary

The LAES Programme & Organisational Impact Project Leader has a dual role within Southside Partnership DLR, combining responsibility for the effective leadership and coordination of the Local Area Employment Service (LAES) with organisation-wide responsibility for impact reporting, communications, research and evidence-based content development.

The role leads and coordinates the day-to-day operation of LAES, supporting and leading the Case Officer and administration team to deliver a high-quality, person-centred employment service in accordance with Department of Social Protection contractual requirements. A key focus is ensuring that clients are engaged within required timelines, caseloads are effectively managed, contractual activity is accurately recorded and the programme achieves the levels of activity and outcomes required to maintain programme income.

The postholder will provide supportive and empathetic people leadership, establishing clear expectations while creating an environment in which staff are treated with respect, supported to perform effectively and able to raise challenges. The role requires the confidence to address performance or operational issues constructively and to manage difficult conversations where required.

Alongside the LAES remit, the postholder will lead Southside Partnership's organisational impact reporting and coordinate external communications content. This includes leading the Annual Impact Report, gathering and synthesising information from across programmes, producing high-quality written content, developing impact stories and case studies, coordinating newsletters and communications content, and supporting the organisation to communicate its work and impact clearly and consistently.

The role requires an individual who is exceptionally organised, an accomplished writer and communicator, comfortable working with data and evidence, and capable of coordinating multiple people, deadlines and information sources.

LAES Programme - Key Responsibilities

→ Programme Leadership, Coordination & Contract Compliance

Purpose: Ensure the effective day-to-day coordination of LAES and delivery in accordance with Department of Social Protection contractual requirements.

• Coordinate the day-to-day operation of the LAES programme.
• Maintain a thorough understanding of LAES contractual requirements, service guidelines, KPIs and reporting requirements.
• Ensure clients referred to LAES are contacted and engaged within required contractual timelines.
• Ensure required client meetings, follow-up activity and Personal Progression Plans are completed and recorded appropriately.
• Ensure employment, training, self-employment and other client progression outcomes are accurately captured.
• Ensure appropriate follow-up of employment outcomes at required contractual milestones.
• Monitor programme activity to ensure contractual conditions are being met and sufficient activity is maintained to support programme income.
• Identify emerging compliance, caseload or performance issues and take appropriate action.
• Ensure required programme administration, correspondence and documentation are completed accurately and on time.
• Undertake direct client casework and assume responsibility for a caseload where required to maintain service continuity, for example during a staffing vacancy, absence or other period of operational pressure. The postholder would not ordinarily maintain an ongoing client caseload.
• Authorise limited programme and discretionary client expenditure within agreed organisational and programme parameters.
• Maintain effective communication with the CEO regarding programme performance, risks, emerging issues and contractual requirements.
• Prepare for and participate in external LAES performance and contract meetings as required.
• Support preparation for procurement/tender processes and any subsequent transition in LAES arrangements as required.

→ People Leadership & Team Development

Purpose: Provide supportive, fair and effective leadership to the LAES team, enabling staff to deliver a high-quality service and meet programme requirements.

• Provide day-to-day leadership to seven Case Officers and two CE Administration Assistants.
• Establish clear roles, expectations and priorities for team members.
• Allocate and rebalance Case Officer caseloads having regard to referrals, capacity and service requirements.
• Maintain regular communication and structured check-ins with team members.
• Support staff to understand and meet contractual requirements and service standards.
• Monitor individual and team activity and address emerging performance concerns promptly and constructively.
• Introduce and maintain appropriate measures for monitoring caseload activity, client engagement, contractual compliance and relevant outcomes.
• Provide coaching, guidance and practical support to staff.
• Identify training and development requirements and support appropriate development.
• Conduct performance reviews in accordance with organisational processes.
• Address performance, attendance, conduct or other people issues appropriately and in conjunction with organisational HR support where required.
• Approach people leadership with empathy, fairness and respect while maintaining appropriate accountability.
• Handle difficult conversations sensitively and constructively and support the de-escalation of challenging situations.
• Promote a collaborative, inclusive and client-focused team environment.
• Participate in the recruitment, induction and ongoing development of LAES team members as required.

→ Caseload, Performance & Income Monitoring

Purpose: Maintain effective oversight of LAES activity and performance, recognising the direct relationship between service activity, contractual compliance and organisational income.

• Monitor referral volumes, client activation, caseloads, client engagement and programme outcomes.
• Maintain appropriate systems for tracking individual and team activity and performance.
• Ensure Case Officers are meeting clients and completing required activity within contractual timelines.
• Monitor client engagement and identify barriers to clients engaging effectively with the programme.
• Review performance information regularly with the team and individual Case Officers.
• Identify emerging gaps or risks and agree appropriate corrective action.
• Monitor programme activity against the level required to generate sufficient income to meet programme salary and administration costs.
• Provide the CEO and Finance team with reliable information on anticipated programme activity and associated income.
• Work with Finance to understand actual programme income against expected activity.
• Maintain awareness of the relationship between contractual milestones, client outcomes and programme income.
• Support continuous improvement in programme performance without compromising the quality or person-centred nature of the service.

→ Client Service & Quality

Purpose: Ensure LAES provides a consistent, respectful and effective service to clients.

• Promote a person-centred, empathetic and respectful approach to client engagement.
• Ensure Case Officers work in accordance with applicable CPES/Department guidelines and organisational policies.
• Support consistent implementation of formal programme guidance and processes.
• Monitor the quality and completeness of client records and programme documentation.
• Ensure Personal Progression Plans and other required documentation are completed and updated appropriately.
• Identify inconsistent practice or compliance gaps and work with staff to address them.
• Support appropriate handling of client feedback and complaints.
• Ensure confidentiality, GDPR requirements and appropriate professional boundaries are maintained.
• Promote continuous learning and service improvement based on client experience, programme data and team feedback.
• Contribute to organisational quality initiatives, including relevant quality accreditation processes where appropriate.

→ Systems, Data & Contractual Reporting

Purpose: Ensure accurate and timely programme information supports contractual compliance, operational oversight and decision-making.

• Maintain oversight of the effective use of BOMI and associated programme tracking systems.
• Ensure required client and programme information is recorded accurately and on time.
• Maintain appropriate supplementary tracking and management information where required.
• Maintain overall responsibility for the quality and accuracy of LAES programme data and contractual reporting.
• Monitor the completeness and accuracy of client records.
• Produce and review programme information on referrals, client engagement, caseloads, outcomes and contractual milestones.
• Maintain appropriate records and audit trails.
• Ensure information is handled in accordance with GDPR and Southside Partnership's data-protection requirements.
• Identify opportunities to improve the efficiency and reliability of programme administration, tracking and reporting.

→ Stakeholder & Service Relationships

Purpose: Maintain effective relationships that support LAES delivery and client progression.

• Maintain constructive working relationships with relevant Department of Social Protection representatives.
• Participate in LAES contract, service and performance meetings as required.
• Respond to programme queries and information requirements.
• Develop effective working relationships with relevant employment, education, training, statutory and community organisations.
• Maintain appropriate referral pathways for LAES clients.
• Work collaboratively with the Enterprise & Employment Programme Manager and other Southside Partnership colleagues.
• Support connections between LAES clients and other appropriate Southside Partnership services.
• Maintain awareness of labour-market and policy developments relevant to LAES clients and service delivery.

Organisational Impact - Key Responsibilities

→ Impact Reporting & Organisational Reporting

Purpose: Strengthen Southside Partnership's ability to demonstrate and communicate its collective impact.

• Lead the preparation and production of Southside Partnership's Annual Impact Report.
• Coordinate the gathering of programme outputs, outcomes, achievements and impact information from across the organisation.
• Develop and maintain consistent internal reporting templates and processes.
• Work with programme leads and managers to improve the quality and consistency of reporting inputs.
• Consolidate information from multiple programmes into coherent organisation-wide reporting.
• Produce clear, accessible impact reports, summaries and briefing material.
• Prepare structured written updates for senior management and Board use as required.
• Support the preparation of CEO reporting briefs and packs summarising progress, outcomes and emerging issues.
• Ensure impact reporting combines appropriate quantitative evidence with qualitative insight and community experience.
• Develop impact stories and case studies that demonstrate the outcomes of Southside Partnership's work.
• Identify opportunities to improve how Southside Partnership captures, evaluates and communicates its overall impact.

→ Communications & Impact-Led Content

Purpose: Coordinate clear, consistent and accessible communication of Southside Partnership's work and impact.

• Coordinate external communications content across programmes and services.
• Gather information from teams and translate programme activity, outcomes and evidence into engaging and accessible external content.
• Develop and coordinate organisational newsletters.
• Maintain a forward communications and content plan in collaboration with management and programme teams.
• Draft and coordinate appropriate social media content.
• Develop impact-led stories, case studies, key messages and other organisational content.
• Coordinate communications relating to significant events, launches, announcements and programme milestones.
• Edit and strengthen external-facing written material produced across the organisation where appropriate.
• Ensure communications are accurate, accessible and consistent with Southside Partnership's priorities and values.
• Ensure appropriate consideration of GDPR, confidentiality, consent and respectful representation of programme participants and communities.
• Attend relevant LCDN meetings as Southside Partnership's communications representative.
• Liaise with colleagues responsible for technical website and IT functions where required.

→ Funding & Organisational Content

Purpose: Maintain high-quality organisational content and evidence that can support funding applications and other organisational requirements.

• Develop and maintain accurate, high-quality organisational information that can be adapted for funding applications.
• Develop and maintain organisational impact statements, evidence of need, programme descriptions and other reusable written content.
• Work with programme leads and managers to gather appropriate evidence and information.
• Draw on organisational impact data, research and community insight to strengthen funding content.
• Support colleagues preparing funding applications by providing relevant organisational content, evidence and impact information.
• Maintain an accessible bank of current organisational information and content for appropriate internal use.

→ Research, Data Analysis & Community Insight

Purpose: Provide evidence and insight to support organisational planning, programme development and communication of impact.

• Analyse relevant organisational and external data.
• Develop and update community and socio-economic profiles using CSO and other appropriate data sources.
• Identify demographic, social and economic trends and emerging community needs relevant to Southside Partnership's work.
• Produce research summaries, data insights and briefing material as required.
• Translate data and research into clear, accessible written information for organisational use.
• Contribute evidence and insight to organisational planning and strategic discussions.
• Identify opportunities to strengthen the evidence base supporting Southside Partnership's programmes, funding applications and communications.

Essential Qualifications, Skills & Experience

• Relevant third-level qualification and/or substantial relevant professional experience in community development, programme delivery, employment services, communications, research, social sciences or a related field.
• Experience coordinating or leading a client-facing programme, service or comparable operation.
• Experience supporting, supervising or leading staff.
• Ability to undertake direct client casework and support clients experiencing barriers to employment where operationally required.
• Strong organisational and project coordination skills, with demonstrated ability to manage multiple priorities, information streams and deadlines.
• Excellent written communication skills and demonstrated ability to produce clear, high-quality professional content for different audiences.
• Experience producing reports, briefings, organisational content or similar written material.
• Strong interpersonal and verbal communication skills.
• Ability to interpret data and translate quantitative and qualitative information into clear insights and written outputs.
• Ability to monitor programme activity, performance and compliance requirements.
• Strong attention to detail and commitment to accuracy.
• Ability to build constructive relationships with colleagues, clients and external stakeholders.
• Ability to provide supportive people leadership while maintaining appropriate expectations and accountability.
• Confidence in managing difficult conversations and resolving or de-escalating challenging situations.
• Strong IT capability, including confidence working with data, spreadsheets, reporting systems and Microsoft Office applications.
• Understanding of GDPR, confidentiality and appropriate information management.
• Commitment to equality, inclusion and person-centred service delivery.

Desirable Qualifications, Skills & Experience

• Experience in community development, local development or the community and voluntary sector.
• Experience of employment services or programmes supporting people experiencing barriers to employment.
• Knowledge or experience of LAES or another Department of Social Protection-funded service.
• Experience operating within a contractually driven or outcomes-based service.
• Experience producing impact reports, annual reports or similar organisation-wide publications.
• Experience developing communications content, newsletters, case studies or social media material.
• Experience undertaking research or analysing socio-economic/community data.
• Experience using CSO or other public data sources.
• Experience contributing evidence or written content to funding applications.
• Experience working with BOMI or comparable case-management systems.
• Experience working across multiple programmes or teams to gather and consolidate information.

Core Competencies & Personal Attributes

• Exceptional organisation and attention to detail.
• Strong writing and editing capability.
• Empathy and emotional intelligence.
• Clear and confident communication.
• Supportive and respectful people leadership.
• Ability to establish expectations and maintain accountability.
• Flexibility and adaptability.
• Sound judgement and practical problem-solving.
• Ability to have difficult conversations constructively.
• Conflict-management and de-escalation skills.
• Analytical thinking and confidence working with evidence and data.
• Ability to turn complex information into clear and accessible content.
• Ability to manage competing priorities and deadlines.
• Collaborative working style.
• Initiative and personal accountability.
• Commitment to high-quality, person-centred services.
• Commitment to equality, inclusion and respectful representation of communities.

Working Conditions

• Full-time role, normally 35 hours per week.
• Based within Southside Partnership DLR, with the primary work location to be confirmed.
• Travel within Dún Laoghaire-Rathdown and the wider Dublin area may be required.
• The role involves regular interaction with LAES clients and staff, Department of Social Protection representatives, community and statutory partners, programme teams and other external stakeholders.
• Workload will fluctuate in response to LAES contractual deadlines, referrals, organisational reporting cycles and communications requirements.
• The postholder will have access to sensitive client, employee and organisational information and must exercise appropriate confidentiality and professional discretion.

Additional Duties

This role profile sets out the principal responsibilities of the post but is not intended to be exhaustive. The postholder may be required to undertake other duties consistent with the level, scope and purpose of the role and to support the effective operation of Southside Partnership DLR.

Pay: €43,769.00-€59,371.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program

Application question(s):

• Do you have experience coordinating or leading a client-facing programme, service or comparable operation? Please briefly describe the service, your level of responsibility and the size/scope of the operation.
• Please describe your experience of supervising, supporting or leading staff, including the approximate size of the team and your responsibilities for performance, workload allocation and staff development.
• Please describe your experience producing high-quality reports, briefings, impact reports or other professional written content for different audiences. Please indicate the types of documents you have personally written or led.
• This role involves coordinating a busy employment service while also leading organisation-wide reporting and communications activity. Please give an example of how you have successfully managed competing priorities, multiple contributors and fixed deadlines.
• Do you hold a relevant third-level qualification and/or have substantial relevant professional experience in one or more of the areas identified in the role profile?
• This role requires regular travel between Dundrum and Ballyogan. Are you able to travel between both locations as required (e.g., do you hold a full driving licence and have access to a vehicle)?

Work authorisation:

• Ireland (required)

Work Location: In person