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Service Desk Analyst
emeis Ireland
·
2.9
Citywest, County Dublin
From €30,000 a year
Permanent, Full-time
Apply now

Job details

From €30,000 a year
Employee assistance program, Free parking, Wellness program, Bike to work scheme, Company events, On-site parking
Permanent, Full-time
Citywest, County Dublin

Full job description

Level 1 Service Desk Analyst

Location: Citywest HQ, Dublin

Reporting to: IT Manager / Head of IT

emeis Ireland is delighted to invite applications from suitably qualified candidates for the position of Level 1 Service Desk Analyst, based in our Citywest Office.

This is an exciting opportunity to join our IT team and play a key role in supporting colleagues across the organisation by delivering first-line technical support and ensuring the efficient operation of IT services.

Benefits we offer:

  • Ongoing progression and training
  • Cycle to work scheme
  • Free Parking
  • Employee Assistance & Well Being Programmes.
  • Full Time Guaranteed Contract.

Key Responsibilities

  • Act as the first point of contact for IT support queries across the organisation.
  • Provide support via phone, email, and ticketing systems.
  • Troubleshoot and resolve common IT issues including:

- User account access (Active Directory/Entra ID)

-Microsoft 365 applications (Outlook, Teams, SharePoint)

-Password resets and Multi-Factor Authentication (MFA)

-Basic network and connectivity issues

-Printers and end-user hardware

  • Configure and deploy laptops, desktops, and mobile devices.
  • Support employee onboarding and offboarding processes.
  • Maintain accurate IT asset and inventory records.
  • Assist with routine systems administration activities.
  • Support IT security and compliance initiatives.
  • Contribute to continuous service improvement and documentation.
  • Work collaboratively with the wider IT team and external vendors.

Essential Requirements

  • Relevant IT qualification or equivalent experience.
  • 0–2 years’ experience in an IT support environment or apprenticeship.
  • Basic knowledge of:

-Windows operating systems

-Microsoft 365

-End-user device support

  • Strong customer service and communication skills.
  • Excellent organisational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Demonstrated willingness to learn and develop within an IT function.

Desirable

  • Exposure to Active Directory, Azure AD, or Entra ID.
  • Experience using IT ticketing systems.
  • Understanding of networking fundamentals including DNS and DHCP.
  • Industry certifications such as CompTIA A+ or Network+.

Additional Information

  • Some travel may be required across emeis Ireland locations.
  • Flexibility to support business needs, including occasional out-of-hours work, may be required.

We are prioritizing EU nationals and no work permit options for this role.

INDH

Pay: From €30,000.00 per year

Benefits:

  • Bike to work scheme
  • Company events
  • Employee assistance program
  • On-site parking
  • Wellness program

Ability to commute/relocate:

  • Citywest, County Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you an EU Citizen? Sponsorship is not available for this role

Experience:

  • IT support environment or apprenticeship: 1 year (required)

Licence/Certification:

  • Full Driving Licence for Ireland? (required)

Work authorisation:

  • Ireland (required)

Work Location: In person

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