Skip to main content
Post your CV and find your next job on Indeed!

Contract IT Manager Service Delivery Manager jobs

Sort by: -
    • Ability to perform service desk admin functions to a high standard.
    • Scheduling service, pre-sales, projects, training and leave for all engineers.
    • Process Automation: Leverage tech tools to modernise branch and driver workflows, transitioning from manual paperwork to automated, real-time routing,…
    • Direct and manage contract guard force to run daily data center operations.
    • Amazon Web Services (AWS) is looking to hire a customer-obsessed Data Center…
    • View all Amazon Data Services Ireland Limited jobs - Dublin jobs - Center Manager jobs in Dublin, County Dublin
    • Salary Search: Data Center Security Manager, DUB South Security salaries in Dublin, County Dublin
    • See popular questions & answers about Amazon Data Services Ireland Limited
    • You will build and maintaining overall delivery program and project budget, submitting Capital Allocation Requests to Senior leadership to secure finance for…
    • Build and maintaining overall delivery program and project budget, submitting Capital Allocation Requests to Senior leadership to secure finance for project…
    • 26 days annual leave, incremental with years service.
    • Implement 3D design delivery strategy to inform and deliver the project BIM Execution Plan (BEP)…
  • View similar jobs with this employer
    • Drive quality delivery through effective planning and right first time delivery.
    • 26 days annual leave, incremental with years service.
  • View similar jobs with this employer
    • Drive quality delivery through effective planning and right first time delivery.
    • 26 days annual leave, incremental with years service.
    • 26 days annual leave, incremental with years service.
    • Be the main Point of contact for the client with responsibility for engaging with the client in…
    • Resolve delivery issues and secure decisions beyond delegated authority promptly.
    • Death in service benefit – cover equivalent to three times annual salary.
    • In consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities.
    • Review contract terms, renewal arrangements and volume discounts.
    • The postholder will independently examine expenditure across the organisation, challenge costs…
    • Take overall responsibility for project delivery across Leinster and Europe.
    • Review project programmes, resources, procurement and delivery performance.
    • Hybrid- after 6 months service, 1 day remote.
    • Design entry and validation rules that prevent poor data being created, in preference to correcting it afterwards.
    • Experience supporting framework delivery, bids, and business development activities.
    • The role will involve the commercial and contractual delivery of complex…
IT Support Engineer - Helpdesk
PFH Technology Group
·
3.2
Little Island, County Cork
Temporary, Full-time
Apply now

Job details

Pay information not provided
Temporary, Full-time
Little Island, County Cork

Full job description

IT Support Engineer Level 1


PFH Technology Group are looking for an IT Support Engineer Level 1 to join our growing team.


Role Overview:
As an IT Support Engineer Level 1 you will be the first point of contact for our clients who are
experiencing IT issues. You will be troubleshooting, logging tickets, and providing technical support
for common hardware and software problems.


Location: Little Island, Cork
Contract Length: 12 Months


Key Responsibilities:
  • Provide premium quality phone, email and remote support for customer servers to
diagnose and resolve technical issues
  • Perform basic triage to ensure that the support calls are routed to the correct resolution
group
  • Reassign and schedule support calls with the extended field and onsite engineering teams
  • Communicate with customers on a regular basis via phone and email
  • Scheduling service, pre-sales, projects, training and leave for all engineers
  • Take an active part in team conference calls
  • Logging calls (tickets) and keeping records of customer queries
  • Analysing call logs so you can spot common trends and underlying problems.
  • Updating helpdesk documentation so that support information is available and current for
each customer
  • Testing and fixing faulty equipment
  • PC builds and installations
  • Execute any activities assigned
  • Monitor and control any activities assigned
  • Communicate activities updates to Service Delivery Manager and fellow Managed Services
team members (& Project Team members when applicable)
  • Complete timesheets daily


Candidate Profile:
  • An ability to communicate verbally and via email with all customers in simple and
understanding manner
  • An understanding of the business impact of ICT Systems and devices
  • An ability to follow through and close out all issues to customers’ satisfaction
  • An ability to assess each user’s IT knowledge levels
  • Being able to work under pressure
  • An ability to think logically
  • Ability to perform service desk admin functions to a high standard
  • Good analytical and problem-solving skills
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Willingness to learn in a fast-paced environment
  • Professional and flexible attitude


PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of
end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise
organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support
all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services
provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a
nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices
in Dublin, Cork and Galway.


We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the
basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation,
race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with
reasonable accommodation during the recruitment process, to perform essential job functions, and
to access the full benefits of employment. Please contact us if you require accommodation at any
stage.


IND1

Let Employers Find YouUpload Your Resume