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Candidate Information Booklet – Tenant Engagement Officer (Grade V)

Longford County Council is one of Local Authorities in the Republic of Ireland. The Council
has responsibility for the delivery of a wide range of services which are necessary to the
physical, economic, social and cultural life of County Longford, with a focus on making
Longford an attractive place to live, work and invest.

The following comprises the areas of service delivery in Longford County Council:

• Economic & Community Development • Fire & Emergency Services

• Local Enterprise • Environment

• Planning • Finance

• Cultural & Recreational Services • Information Services

• Infrastructure • Corporate Services

• Water Services • Human Resources

• Housing
  

This is an opportunity to gain employment in the role of Tenant Engagement Officer with Longford
County Council.

Longford County Council is committed to a policy of open and fair recruitment, in

line with good practice, recruitment & selection standards, employment
legislation and relevant circulars from the Department of Housing, Local

Government & Heritage.

This Candidate Information Booklet is intended to provide information on the post
of Tenant Engagement Officer, and the selection process and candidates are
advised to familiarise themselves with the detailed information in advance of

submitting their application.

Candidates should satisfy themselves that they are eligible under the
Qualifications to apply for the post of Tenant Engagement Officer.

Where a candidate provides false or misleading information or has deliberately
omitted relevant information on their application form this may result in their

disqualification from the competition.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

Tenant Engagement Officer (Grade V)

The Role

The Tenant Engagement Officer will support delivery of housing objectives through tenant
engagement, participation, tenancy sustainment, estate management initiatives and implementation
of the Council Anti-Social Behaviour Strategy. The Tenant Engagement Officer shall report to the
Administrative Officer or such other officer as appropriate in the Housing Department.

The candidates shall demonstrate through their application form and at the interview that they have:

• Understanding of the role of a Tenant Engagement Officer;

• Possess excellent professional/technical knowledge and skills

• Excellent communication and interpersonal skills

• Ability to work independently and within multi-disciplined teams

• Problem solving and decision-making skills

• Experience in managing conflict

• Planning and organisational skills

• Experience of working within a social housing delivery and management context

• Experience of working with vulnerable adults

• Experience in engaging with a diverse range of stakeholders and maintaining good working

relationships

• Dealing effectively with conflicting demands

• Working under pressure to tight deadlines

• Possess strong ICT and presentation skills

• A good understanding of safety management in the workplace including Health & Safety

legislation and regulations.

Principal Duties and Responsibilities

The duties of a Tenant Engagement Officer will include but are not limited to the following:

• Develop and implement tenant engagement initiatives.

• Support tenant and resident associations and organise forums and consultations.

• Support implementation of the Council Strategy for the avoidance, prevention and abatement of

anti-social behaviour in social housing provided and managed by Longford County Council.

• Work with Housing staff, An Garda Siochana and partner agencies to address anti-social behaviour.

• Support tenants affected by anti-social behaviour and promote tenant rights and responsibilities.

• Coordinate tenant surveys, newsletters and communication campaigns.

• Monitoring complaints, investigation of such complaints of anti-social behaviour or other breaches

of tenancy of Council dwellings, including leased properties. Responding to complainant when

appropriate.

• Interviewing tenants, and others, in relation to complaints of breaches of tenancy including anti-

social behaviour

• Preparing and serving warning letters, notices, etc., when required.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

• Keeping records and liaising with Longford County Council legal representatives and attending

court as and when required.

• Investigating housing applicants where necessary.

• Assessment of housing applicants

• Liaising with tenants’/residents’ groups and estate management, as required.

• Developing and maintaining a good working relationship with internal departments in LCC such as

Community, Environment etc.

• Operating from varied sites if necessary.

• Report to the appropriate Line Manager and attending Team meetings as required.

• Keeping necessary records and compiling relevant statistics, etc.

• Prepare research, reports, briefing notes and recommendations for management and elected

members.

• Undertake duties appropriate to the grade as assigned.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

COMPETENCIES

Key competencies for the post of Tenant Engagement Officer are given in the table below. Candidates

will be expected to demonstrate sufficient evidence within their application form of their competence

under each of these headings.

Take particular note of the competencies below listed as any shortlisting or interview processes will be

based on the information provided by the candidate in their completed application form.

• Positively contributes to the development of operational plans and

leads the development of team plans

• Plans and prioritises work and resources effectively having regard

to corporate priorities and operational objectives

Delivering Results • Establishes high-quality service and customer care standards

• Acts decisively and makes timely, informed and effective decisions,

pinpointing critical information and addresses issues logically

• Proactively identifies areas for improvement and develops

practical suggestions for their implementation

• Leads and works with stakeholders (internal and external) to

achieve department and corporate objectives.

• Effectively manages performance.

• Motivation and positivity as part of a team.

• Ability to develop and deliver programmes and projects and to

work to strict deadlines.

Performance Management
• Ability to work on own initiative as well as an integral part of a

team.

• Has strong organisational skills including meeting facilitation and

administration.

• Demonstrates the ability to sustain a positive image and profile of

the local authority.

• Takes initiative and seeks opportunities to exceed goals

• Anticipates situations and acts to pre-empt problems and to create

new opportunities

• Manages time and workload effectively in an environment with

significant complexity and pace

Personal Effectiveness • Maintains a positive, constructive and enthusiastic attitude

• Understands and implements change and demonstrates flexibility

and openness to change.

• Is a self-starter, strong on research and maintains resilience in

securing buy in and commitment to overall concepts or projects.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

• Understanding of the role of Tenant Engagement Officer in the

Local Authority Housing Service

• Range and depth of relevant experience.

• Demonstrates knowledge, understanding and training for the role.

Knowledge, Experience & • Demonstrates knowledge and understanding of the background to

Skills and policies which govern the provision of social housing in Ireland.

• Has relevant liaison, facilitation, negotiation, project development,

management and delivery experience. Experience of preparing and
presenting reports.

• Understanding of the structures and environment within which the

local authority sector operates

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

Tenant Engagement Officer (Grade V)

QUALIFICATIONS

. Character

Candidates shall be of good character. . Health

Each candidate must be in a state of health such as would indicate a reasonable prospect of
ability to render regular and efficient service.

. Citizenship

Candidates must, by the date of any job offer, be:

(a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of

the European Union, Iceland, Liechtenstein and Norway; or

(b) A citizen of the United Kingdom (UK); or

(c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the

free movement of persons; or

(d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp

visa: or

(e) A person awarded international protection under the International Protection Act or

any family member entitled to remain in the State as a result of family reunification and has

a stamp visa or

(f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in,

an EEA member state or the UK or Switzerland and has a stamp visa

. Education, Training and Experience etc.

Each candidate must, on the latest date of receipt of completed application forms –
(i) (a) have obtained at least a grade D (or a pass), in Higher or Ordinary Level, in five

subjects (or subjects if Irish is included) from the approved list of subjects in the
Departments of Educations established Leaving Cert Examination or Leaving Cert
Vocational Programme including Irish and/or English and one of the following:
Mathematics, Accounting, Business Organisation or Economics,

and
(b) have obtained at least Grade C (or Honours) in Higher Level (or Honours) papers in
three subjects in that examination (or two subjects if Irish and/or one of the following is
included: Mathematics, Accounting, Business Organisation or Economics)

or

(ii) have obtained a comparable standard in an equivalent examination,

or
(iii) hold a third level qualification of at least degree standard.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

Desirable Criteria

(a) A qualification in community development, social housing, estate management or other

relevant discipline is desirable, but not essential.

(b) Have satisfactory knowledge and experience of working with resident’s associations,

community groups, estate management issues, social housing and related areas.

(c) Have a good knowledge of relevant legislation and its application in a social Housing

Context.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

PARTICULARS OF EMPLOYMENT

. The Post

The post is wholetime (i.e. hours per week) and appointment may be permanent or temporary. . Location

Longford County Council reserves the right to assign the successful candidate to any premises in use by
the Council, now or in the future. The person appointed will be required to report to their place of
work by their own means of transport and at their own expense. . Commencement

Longford County Council shall require a person to whom an appointment is offered to take up such
appointment within a period of not more than one month and if they fail to take up the appointment
within such period or such other longer period as the Council in its absolute discretion may determine,
Longford County Council shall not appoint them. . Working Hours

The post entails a wide range of duties which require flexibility. The post will be based on a -hour
week, involving some evening and weekend attendance where necessary.

Longford County Council reserves the right to alter the hours of work from time to time in line with
Government Circulars.

All hours worked are subject to and recorded in accordance with the provisions of the Organisation of
Working Time Act, , and the Organisation of Working Time Regulations, . Longford County
Council requires employees to record their hours using a Clocking system. . Reporting Arrangements

The Tenant Engagement Officer report directly to the appropriate supervisor in the Section or to any
other employee of Longford County Council as the Director of Services or other appropriate employee
may designate for this purpose.

A system of regular appraisal will be operated during employment, which will involve discussions
between the employee and the line manager regarding performance and conduct. . Probationary Period of Employment

There shall be a period after appointment during which the appointee will hold the position on
probation. The period of probation will be prescribed by the Chief Executive. Employment may be
terminated during the probationary period should service be deemed by the Chief Executive to be
unsatisfactory. Employment may be terminated at the end of the probationary period unless the Chief
Executive has certified that the employee had satisfactory service. Tenure of employment following
probation will be subject to satisfactory service.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

. Remuneration

The current salary scale for the post of Tenant Engagement Officer is €, - €, LSI gross
per annum (Circular EL /), the rate of remuneration may be adjusted from time to time in line
with Government Circulars.

On appointment successful candidates will be placed on the first point of the point of the salary scale.
Appointment to a higher point of the salary scale may apply to candidates employed elsewhere in the
public service, subject to verification of service history.

Remuneration is paid fortnightly by Pay-Path directly to the employees nominated bank account. The
current wage pay cycle may be revised during the period of employment. Remuneration is subject to
all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory
attendance, conduct and performance and national agreements. Increments may be withheld if
performance, attendance and/or conduct are not satisfactory. . Superannuation & Retirement

A person who becomes a pensionable employee of the County Council will be required in respect of
their Superannuation to contribute to the Local Authority at the appropriate rate.

The terms of the Local Government Superannuation (Consolidation) Scheme as amended, or the
Public Services Superannuation (Miscellaneous Provisions) Act or the Public Service Pensions
(Single Scheme & Other Provisions) Act will apply as appropriate on appointment.

Retirement age for employees is dependent on their relevant contract of employment, with due
consideration being given to the rules of the Superannuation Scheme to which they belong.

• For appointees who are deemed not to be “new entrants” as defined in the Public Service

Superannuation (Miscellaneous Provisions) Act, retirement is compulsory on reaching years of
age.

• The minimum retirement age for “new entrants” to the public service as defined in the Public

Service Superannuation (Miscellaneous Provisions) Act is . There is no mandatory
retirement age.

• Effective from st January, , The Single Public Service Scheme applies to all first-time new

entrants to the public service, as well as to former public servants returning to the public service
after a break of more than weeks:

• Retirement age is set, initially, at years; this will rise in step with statutory changes in

the State Pension Contributory (SPC) age to years in and years in .

• Compulsory retirement age will be .

. Annual Leave

The current annual leave entitlement for Tenant Engagement Officer is days per annum, in
accordance with the Council’s Annual Leave Policy. The Chief Executive of Longford County Council
retains autonomy with regard to office closures, (e.g. Christmas Office Closure), any days arising from
such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure
days will be reviewed and advised to all employees each year.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

. Driver’s Licence & Insurance

Longford County Council employees may on occasion be required to use their car on official business.
In such situations the employee must hold a current clean driver’s licence and have available adequate
means of transport.

It is the responsibility of the employee to arrange the appropriate car insurance cover for business use
and to indemnify Longford County Council with the indemnity specified on your insurance certificate
under the heading “Persons or classes of person who are covered”. Documentation to confirm the
appropriate insurance cover will be required to be supplied to the Council on an annual basis. . Code of Conduct/Organisation Policies

Employees are required to adhere to all current and future Longford County Council codes of practice
including Code of Conduct of Employees and all current and future organisational policies including,
but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility,
Attendance Management and Use of Electronic Equipment. . Training

Employees are required to attend and participate fully in training programmes as may be decided by
the Council from time to time and to apply their learning in the course of their daily working activities. . Health and Safety Regulations

Longford County Council as an Employer is obliged to ensure, so far as it is reasonably practicable the
Safety, Health and Welfare at Work of all of its employees. Under the Safety, Health and Welfare at
Work Act , the County Council has a legal duty to exercise all due care and take all protective and
preventative measures to protect the Safety, Health and Welfare of its employees.

All employees also have a legal obligation under Safety and Health legislation to co-operate with
management and not engage in any improper conduct or behaviour or do anything, which would place
themselves or others at risk. Employees must not be under the influence of an intoxicant at the place
of work.

Employees must comply with all Safety and Health rules and regulations and attend all required Safety
and Health Training.

. Outside Employment

The position is whole-time, and the employee may not engage in private practice or be connected with
any outside business which would interfere with the performance of official duties.

Important Notice
The above represents the principal conditions of service and is not intended to be the
comprehensive list of all terms and conditions of employment which will be set out in the
employment contract to be agreed with the successful candidate.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

SELECTION PROCESS

. How to Apply

Only fully completed applications forms will be accepted.

Please ensure that: . your application is made on the official application form only and sent via email in pdf format

to hrrecruitment@longfordcoco.ie – do not attach or include your CV

NOTE: your CV will not be accepted as an application or as part of your application.

. you fully complete all sections of the application form and include all relevant, detailed and
accurate information

NOTE: any offer of employment is subject to the information given on your application form
being true. False/misleading information or deliberate omissions may result in termination of
employment.

. you include a copy of your educational certificates as part of one pdf application

. you submit your application on or before :pm, Friday th November .

Forward your completed application form via email to hrrecruitment@longfordcoco.ie

• Applications submitted after the closing date will not be accepted

• Applications forms must be submitted by email in pdf format

• Applications submitted by hand, post or fax will not be accepted

• Claims in relation to the late receipt of application forms will not be entertained.

Admission to this competition, or an invitation to take tests or to attend for interview does not
infer that you fulfil all the requirements for appointment.

Applications submitted by email will be acknowledged automatically. Please keep this
acknowledgement as proof of delivery and receipt of your application.

If you do not receive an acknowledgement within hours, please contact the Human Resources
Department immediately at / or by email:
hrrecruitment@longfordcoco.ie

It is the responsibility of candidates to ensure the proper application format, delivery and receipt
of their applications.

Longford County Council may need to contact you during the competition’s selection process. It is
important that the contact details (i.e. your postal address, email address and phone number)
given on your application form are correct and accessible by you.

Longford County Council will not accept responsibility for communication not accessed or received
by you.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

. Selection Process

Stage – Submission of Application Form via email

Candidates interested in applying for the position of Tenant Engagement Officer should submit their
completed application with supporting documentation form via email in PDF format to
hrrecruitment@longfordcoco.ie

Completed Application Forms must be submitted on or before :pm, Friday th November .

Each completed application must include a copy of all educational qualifications declared in the
application form.

Failure to submit a completed application form, with all required supporting documentation, by the
specified deadline will result in the application being deemed invalid and it will not be permitted to
proceed any further in the selection process.

Stage – Initial Screening

All completed application forms received by the stated closing date & time will be screened to ensure
that they meet the minimum eligibility criteria for the position of Tenant Engagement Officer in
accordance with the declared Qualifications (as given on page of this booklet).

Candidates who demonstrate that they meet the required eligibility criteria, their application will
progress to the Step of the selection process.

Candidates who fail to demonstrate that they meet the minimum eligibility criteria required, their
application will be deemed invalid and will not progress any further in the selection process.

Stage – Shortlisting

Longford County Council reserves the right to shortlist applications, it is very important therefore, that
candidates provide accurate, clear and comprehensive information in their completed application
forms.

Shortlisting may take the form of:

. a desktop-shortlisting process, where a board will be assigned to examine the information
provided by the candidate and assess it against criteria required for the position, and/or

. an online shortlisting interview.

Candidates who are shortlisted may have their application scored and ranked in order of merit. Based
on the score awarded their application may progress to Step of the selection process.

For candidates who are not shortlisted, their application will not progress any further in the selection
process.

Stage –Interview

On completion of the Stage of the selection process, successfully shortlisted candidates may be
invited in batches, to attend for interview.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

An independent interview board will be established by the Chief Executive of Longford County
Council. The board will comprise a Chairperson and two other members, who will have expert
knowledge in the relevant field. The objective of the board is to establish the applicant’s suitability for
the post and to rank the successful candidates in order of merit for appointment.

The interview will be the candidate’s opportunity to demonstrate that they possess the required
competencies, knowledge, skills and experience. The objective of the board is to assess the candidate’s
responses against agreed criteria and to identify the candidates who best meet the competencies
required.

Longford County Council will issue advance notice of the date and time of the interview. It is the
responsibility of the candidate to make themselves available for interview on the date and time
notified and to ensure that they can attend their interview or successfully connect to the online
interview. Requests to reschedule notified interview dates or times cannot be accommodated.

Candidates who do not attend/connect for their interview at the time and on the date advised will be
deemed to have withdrawn their application from the competition and their application will receive no
further consideration.

Expenses incurred by candidates in attending for interview will be the responsibility of the candidate.

Candidates who are successful in the interview process will be qualified for appointment in order of
merit and placed on a panel. This panel may be used to fill both permanent and temporary Tenant
Engagement Officer vacancies that may arise during the life of the panel.

It should be noted that placement on a panel may not necessarily lead to a job offer. The selection
process is not concluded until sought references are received and all other clearance checks, e.g.
Garda Vetting, occupational health, verification of education qualifications, etc, have been carried out
to the satisfaction of the Council.

Candidates on the Tenant Engagement Officer panel who satisfy all the requirements for the post
may be offered employment subject to:

. Their place, in order of merit, on the panel . The requirements of Longford County Council.

Should a candidate decline an offer of employment or having accepted an offer of employment
relinquish it prior to commencing in the post, they will be deemed to have withdrawn their
application from the competition. . Feedback

Candidates shall be notified of the outcome of each stage of the selection process as soon as possible.
If, following the interview, a candidate is placed on a panel they shall be informed of their position on
the panel. Details of marks attained in the interview process will be provided upon receipt of written
request.

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Candidate Information Booklet – Tenant Engagement Officer (Grade V)

. Deeming of candidature to be withdrawn

Candidates who do not attend for interview when and where required by the Longford County
Council or who do not, when requested, furnish such evidence as required by Longford County
Council within the specified timeframe, regarding any matter relevant to their candidature, will be
deemed to have withdrawn their application from the competition. . References

Applicants are required to advise the names of two responsible persons to whom they are well known
but not related.

In advance of any offer of employment, Longford County Council reserves the right to seek both
written and verbal references from current and previous employers, educational institutions or any
other organisations with which the candidate has been associated. Longford County Council reserves
the right to determine the merit, appropriateness and relevance of such references and referees.
Information sought from referees shall be structured around the requirements of the job and the job
description, person specification and/or competency profile provided. . Verification of Education Qualifications

Prior to appointment, the candidate will be required to present the original parchment of their
certificate, diploma and/or degree and any other supporting documentation required by the Council*,
to the Human Resources department in order to verify their qualifications.

• Non-Irish Qualifications must be accompanied by a determination from Quality and

Qualifications Ireland (QQI) to establish their comparability against the Irish National
Framework of Qualifications, overseas qualifications must also be accompanied by a
translation document.

. Pre-Employment Medical

Prior to appointment the candidate will be required to complete a Health Declaration and to undergo
a medical examination, at their own expense, by a qualified medical practitioner nominated by the
Council. On taking up employment the expense of this medical examination will be refunded. . Garda Clearance

Garda Vetting will be sought in accordance the National Vetting Bureau (Children and Vulnerable
Persons) Acts to and the applicant will be required to fully cooperate with this process. . Canvassing

Any attempt by a candidate, or by any person(s) acting at the candidate’s instigation, directly or
indirectly, by means of written communication or otherwise influence in the candidate’s favour, any
member or employee of the Council or person nominated by the County Council to interview or
examine applicants, will automatically disqualify the candidate for the position being sought.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

. Confidentiality

Longford County Council, in its recruitment and selection procedures, has appropriate measures in
place to protect the confidentiality of all applicants. All enquiries, applications and other aspects that
form part of the recruitment formalities are treated as confidential and are not disclosed to anyone,
outside of those directly involved in the recruitment process - subject to the provisions of the Freedom
of Information Acts, -.

Records created, maintained and stored by Longford County Council as part of the recruitment and
selection process are subject to a range of legislation, including Freedom of Information and Data
Protection. Longford County Council shall comply with the National Records Retention Policy ()
and any other relevant records retention policies.

LONGFORD COUNTY COUNCIL TEO/

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

. Who can I contact if I have a query in relation the Recruitment Campaign for Tenant Engagement
Officer?

The Candidate Information Booklet provides comprehensive information relating to the selection process for
this recruitment campaign. However, if after reading this information booklet you require any additional/further
information - please forward your query by email to: HRrecruitment@longfordcoco.ie

. I have submitted my application form. What happens next?

Longford County Council will carry out an eligibility check on all application forms to ensure that they meet the
minimum eligibility criteria for the post as set out by the Department of Housing, Local Government and
Heritage. If you do not meet the minimum eligibility requirements for the post, based on the information given
in your application form, you will not be invited to interview.

Depending on the number of candidates remaining at this stage of the competition it may be necessary to hold
a shortlisting process. The shortlisting process may take the form of either a desktop exercise (based on the
information contained in the application forms) or a shortlisting interview.

. What happens on completion of the shortlisting process?

Longford County Council will contact all applicant’s advising them of the results of the shortlisting process.
Candidates who are shortlisted at this stage will be invited to attend for interview. It is your responsibility to
attend for interview on the date and time notified. Alternative dates and times cannot be facilitated.

. What happens after undertaking the final interview?

Candidates who are successful in the interview process will be placed on a panel and ranked in order of merit.

This panel may be used to fill both permanent and temporary vacancies for the post of Tenant Engagement
Officer, that may arise during the life of the panel.

Please note that being placed on a panel is not a guarantee that you will be appointed to the position of Tenant
Engagement Officer.

. If I am offered employment, where will I be based?

The management of Longford County Council reserve the right to assign employees to any premises or business
section as required in accordance with the business needs of the organisation.

. How will Longford County Council communicate with me throughout the Recruitment and
Selection Campaign?

Longford County Council may contact you by phone, email or post at various stages throughout the selection
process. Any change to the contact details provided that occur during this recruitment campaign should be
notified by email to HRrecruitment@longfordcoco.ie

LONGFORD COUNTY COUNCIL TEO/