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Customer Service Representative
Rhenus Logistics Limited
DUBLIN 15, County Dublin
Permanent, Full-time
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Job details

Pay information not provided
Employee assistance program, Company pension, Bike to work scheme, Company events, On-site parking
Permanent, Full-time
DUBLIN 15, County Dublin

Full job description

The Customer Service Representative is responsible for ensuring customer needs are met through administration of the day-to-day processes relating to order processing, delivery coordination, and customer care.

1. Managing Customer Relationships.

  • Engage with customers in an inviting, friendly, and professional manner to deliver exceptional service.
  • Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency.
  • Complete administration of all customer communications for assigned customer accounts including queries, complaints, orders etc.

2. Managing the Order Fulfilment Process

  • Take responsibility for end-to-end process of tasks undertaken from receiving to shipping, ensuring all SOPs are complied with.
  • Adhere to any specific customer processes and procedures.
  • Create picklists on WMS form Warehouse Personnel when orders are received.
  • Report stock status and material movement to customers and vendors as required.
  • Report feedback from the customer to management and/or the appropriate department.

3. Supporting the Inventory Management Process.

  • Engage with Warehouse Personnel to ensure accurate recording of information and activity.
  • Assist system accuracy by keying important information regarding transfers of stock and investigating cycle count inaccuracies for assigned customer accounts.
  • Assist IT Department with WMS queries/updates/changes.
  • Coordinating with stock controller to conduct regular (Monthly, Quarterly, and Yearly) stock takes.

4. Supporting the efficient and effective operation of the Logistics Department.

  • Log customer requests as required to support activity analysis and invoicing.
  • Log customer activity for business purposes as required.
  • Assist with the continuous improvement and development of the department and its procedures, through provision of feedback to the manager
  • Support other departments in relation to customer activity data.
  • Data entry, correction, and review.

Benefits:

  • Bike to work scheme
  • Company events
  • Company pension
  • Employee assistance program
  • On-site parking

Work Location: In person

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