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Customer service Agent - Fraud department - Day Shift - fully onsite
RelateCare
Dublin, County Dublin
€14.50–€15.20 an hour
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

€14.50–€15.20 an hour

Job type

Full-time

Shift and schedule

Day shift
Monday to Friday

Full job description

RelateCare is currently seeking to recruit a Customer Service Agent working within the Fraud Dept for our banking client in St Stephens Green, Dublin

Role & Responsibilities:

· Answering incoming calls from customers in relation to lost /stolen bank cards, fraud queries or previous fraud correspondence and providing excellent customer service.

· Manage the Voicemail Service at agreed intervals.

· Profiling card activity and taking decisive action to prevent fraud.

· Making outbound contact in relation to fraud alerts when required.

· Providing limited information regarding customer accounts.

· Providing administrative support as deemed necessary by the client.

· Provide appropriate handover at shift end to colleagues within other departments.

· Escalate all customer complaints to the relevant company departments.

Requirements:

· Previous Customer Service experience required

· Irish banking and/or fraud experience required

· Strong communication, customer service and problem-solving skills

· Leaving Cert: minimum pass grade English & Mathematics

· Strong Basic IT skills / ability to learn new software/systems

· Good administration skills

· Fluent English, oral and written

· High level integrity

· Respectful of the sensitivity and confidentiality of this work

Shifts:

The below shift patterns is required to be filled:

Shift pattern:

  • Monday to Friday - 9am - 5pm

Job Type: Full-time

Pay: €14.50-€15.20 per hour

Ability to commute/relocate:

  • Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (required)
  • banking fraud: 1 year (preferred)
  • call centre (Irish): 1 year (required)

Language:

  • English (required)

Work authorisation:

  • Ireland (required)

Work Location: In person

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