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Job Post Details

Customer Service Agent ( FULTIME) - job post

NQA is proud to be partnering with Stena Line to deliver exceptional customer service at their port operations.
1.0 out of 5 stars
Dublin, County Dublin
From €14.15 an hour - Full-time

Job details

Pay

  • From €14.15 an hour

Job type

  • Full-time

Location

Dublin, County Dublin

Benefits

Pulled from the full job description

  • Free or subsidised travel
  • Uniform provided
  • On-site parking

Full job description

Do you care deeply, genuinely, and passionately about Customer Service?
The Port Operations Team is made up of customer-focused individuals working with all aspects of customer service, and we are currently looking for someone to join us in Dublin. Your main task will be to assist with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.

Responsibilities:

Customer Interaction: Handle customer inquiries via phone, email, and chat, providing timely and accurate information.

Issue Resolution: Resolve customer complaints and issues efficiently, ensuring customer satisfaction.

Support: Assist customers with bookings and modifications.

Feedback: Collect and report customer feedback to improve service quality.

Port Operations: Deliver excellent customer service to facilitate our passenger and freight check-in function at the port.

Communication: Ensure accurate and timely communications both internally and externally, liaising effectively with other departments and ports.

Check-In Procedures: Perform accurate and efficient check-in procedures, fully utilizing in-house Freight & Travel reservation systems.

What you will experience: At NQA in partnership with Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.

Who you are: At NQA in partnership with Stena Line, your personality matters as much as how good you are at what you do. We are looking for someone who is approachable, warm, and friendly with an open and positive attitude. You will be supportive and helpful when working with customers as well as your team and prepared for any situation.

Qualifications:

  • Minimum of 2 years’ customer service experience, ideally within the travel/transport industry but not essential.
  • Experience in using Microsoft Office packages and the ability to learn new systems.
  • Strong verbal communication skills.

Benefits:

Competitive hourly rate (€13 to €16 per hour, equivalent to €26,364 to €32,448 annually based on a 39-hour week).

  • Free on-site parking.
  • Full training provided.
  • Uniform supplied free of charge.
  • Discounted duty-free shopping, food, and beverages on board our vessels.
  • Two free trips to UK with a car and four passengers.
  • Training and development opportunities.
  • Potential for career advancement within the company.

Interested? We have various positions and shifts available based in Dublin available within our Port Operations department. To apply, please send in your application to Donna.Redmond@stenaline.com.

Job Type: Full-time

Pay: From €14.15 per hour

Benefits:

  • Free or subsidised travel
  • On-site parking

Ability to commute/relocate:

  • Dublin, County Dublin: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Customer service: 1 year (required)

Language:

  • English (required)

Work authorisation:

  • Ireland (required)

Work Location: In person

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