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Customer Care jobs in Dublin, County Dublin

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    • Deliver excellent customer service and represent the AA brand professionally.
    • Annual base salary from €27,750 for those new to the industry..
    • Build customer confidence: Manage difficult conversations professionally, take responsibility for agreed actions and maintain positive customer relationships.
  • View similar jobs with this employer
    • Provide excellent customer service in all customer contact situations.
    • Handle all customer needs with professionalism and confidence.
    • Building rapport and identifying customer needs.
    • As a Sales Agent, you will help customers choose the right AA products and services while delivering an…
    • Work well as part of a team and have a passion for sales and customer satisfaction.
    • Your daily duties will include processing sales, building a customer…
    • Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun.
    • Contract: Full-Time Permanent , 40 Hours a week.
    • Organizing or credibly threatening violence.
    • Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun.
    • Contract: Full-Time Permanent , 40 Hours a week.
    • Organizing or credibly threatening violence.
    • Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun.
    • Contract: Full-Time Permanent , 40 Hours a week.
    • Organizing or credibly threatening violence.
    • Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun.
    • Contract: Full-Time Permanent , 40 Hours a week.
    • Organizing or credibly threatening violence.
    • Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun.
    • Contract: Full-Time Permanent , 40 Hours a week.
    • Organizing or credibly threatening violence.
    • Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun.
    • Contract: Full-Time Permanent , 40 Hours a week.
    • Organizing or credibly threatening violence.
  • View similar jobs with this employer
    • Deliver a professional, personalised customer experience.
    • Drive new customer acquisition within the SME market.
    • €4k Sign On Bonus.
    • Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun.
    • Contract: Full-Time Permanent , 40 Hours a week.
    • Organizing or credibly threatening violence.
    • Continuously strive to enhance the overall customer experience and satisfaction.
    • Contribute to the development of strategies to expand the company's customer…
    • You will need a full drivers licence and be willing to travel.
    • Shift pattern - 5 days a week, Thursday to Monday.
    • Proven experience in retail management.

Job Post Details

The AA logo
Sales Agent- Hybrid
The AA
·
3.5
Dublin, County Dublin
•
Hybrid work
From €27,750 a year
Full-time
Apply now

Job details

From €27,750 a year
Annual leave, Gym membership, Employee assistance program
Full-time
Monday to Friday
Hybrid work in Dublin, County Dublin

Full job description

AA Ireland is expanding our Sales team and we are looking for motivated, customer‑focused individuals to join us in Dublin City Centre. This is a permanent, full‑time role offering hybrid work after training, fully paid onboarding, strong earning potential, and a clear career development path.

If you have a passion for sales, strong communication skills, and a results‑driven mindset, we would like to hear from you.

What We Offer

  • Annual base salary from €27,750 for those new to the industry.
  • Hybrid work eligibility after training.
  • Industry‑leading commission with OTE €31,000–€50,000 in year one.
  • APA/CIP-qualified candidates may be considered for an increased starting salary.
  • Clear career progression through our Agent Career Framework, with the opportunity to progress from €27,750 to €41,000 within 2–2.5 years.
  • 20 days annual leave + 2 company days (Good Friday & your birthday)
  • Free AA Membership and exclusive AA insurance discounts
  • Pension contributions
  • Subsidised FlyeFit gym membership
  • Three Ireland mobile discounts
  • Education support for APA/CIP insurance qualifications
  • Health insurance discounts
  • Fully paid family leave (maternity, paternity, adoptive)
  • Income protection and life cover
  • Bike‑to‑Work and TaxSaver commuter schemes
  • Employee Assistance Programme
  • Active Sports & Social Club

About You

We are looking for a sales‑driven professional with:

  • At least 1 year of experience in a Sales role.
  • At least 1 year of Contact Centre experience (preferred).
  • A proven track record of meeting and exceeding targets.
  • Excellent communication and negotiation skills.
  • Confidence in handling objections.
  • A positive attitude and strong work ethic.
  • Adaptability, teamwork, and a results‑focused approach.
  • APA/CIP qualifications or willingness to work toward them.

Your Role as a Sales Agent

  • Sell motor, home, and travel insurance to AA Members and customers through inbound and outbound calls.
  • No cold calling.
  • Work 8‑hour shifts Monday–Friday, plus 1–2 Saturdays every 4 weeks.
  • Deliver excellent customer service and represent the AA brand professionally.
  • Handle objections confidently and close sales effectively.
  • Escalate complex cases when required.
  • Contribute to team performance and continuous improvement.

AA Ireland offers a supportive environment where your performance is recognised and rewarded. If you are ambitious, motivated, and ready to build a long‑term career in sales, we encourage you to apply.

Job Type: Full-time

Pay: From €27,750.00 per year

Application question(s):

  • This role will be based full-time in our Dublin 2 office during training. Post training, it will transition to a hybrid model, but employees will still be required to travel to the office regularly, anywhere from 1 to 3 days per week. Are you able to commit to regularly commuting to Dublin 2 as required?
  • This role is a full-time, permanent position (37.5 hours per week). Are you available to work full-time?
  • The planned start date for this position is 16th November, 2026. Please confirm whether you are available to start by this date.

Experience:

  • Sales: 1 year (required)

Work authorisation:

  • Ireland (required)

Work Location: Hybrid remote in Dublin, County Dublin

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