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    • Experience in a busy customer service/retention role.
    • Handling inbound and outbound customer calls with professionalism and empathy.
    • Work well as part of a team and have a passion for sales and customer satisfaction.
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    • Work well as part of a team and have a passion for sales and customer satisfaction.
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    • Work well as part of a team and have a passion for sales and customer satisfaction.
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    • Work well as part of a team and have a passion for sales and customer satisfaction.
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    • Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun.
    • Contract: Full-Time Permanent , 40 Hours a week.
    • Organizing or credibly threatening violence.
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    • PRS Household Services is looking for an experienced Business Manager with strong sales skills and a solid network in the…
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    • Organizing or credibly threatening violence.
    • Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun.
    • Contract: Full-Time Permanent , 40 Hours a week.
    • Organizing or credibly threatening violence.
    • Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun.
    • Contract: Full-Time Permanent , 40 Hours a week.
    • Organizing or credibly threatening violence.
    • Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun.
    • Contract: Full-Time Permanent , 40 Hours a week.
    • Organizing or credibly threatening violence.
    • Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun.
    • Contract: Full-Time Permanent , 40 Hours a week.
    • Organizing or credibly threatening violence.
    • Build and maintain strong insurer relationships to achieve best customer pricing and coverage.
    • Join WTW as a Client Service - Construction Broker at our Dublin…
    • Previous experience in customer service, retail, hospitality, field marketing or a customer-facing role is advantageous but not essential.
    • Keeping clear and accurate records of customer interactions.
    • Providing accurate information about Panda services and customer accounts.
Customer Defence Agent
HomeSecure
·
4.4
Sandyford, County Dublin
€28,000–€38,000 a year
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Job details

€28,000–€38,000 a year
Annual leave, Free parking, Company events
Sandyford, County Dublin

Full job description

***Customer Defence Agent with HomeSecure***

***Basic Salary is €28,000 per annum with an OTE of €38,000.***

***This is a Onsite role based in HomeSecure's HQ in Sandyford, Dublin 18.***


Responsibilities of a Customer Defence Agent

  • Handling inbound and outbound customer calls with professionalism and empathy
  • Proactively resolve queries and account issues with focus on positive outcomes
  • Manage and reduce customer churn through effective objection handling and retention techniques
  • Record accurate notes and outcomes in our CRM
  • Communicate feedback and trends to the department manager to support continuous improvement
  • Meet and exceed team KPI's and individual performance targets

The Customer Defence Agent is someone who has:

  • Experience in a busy customer service/retention role
  • The ability to work as part of a team or own initiative
  • Excellent communication skills with a superb telephone manner
  • Previous experience in upselling consumer products
  • Outstanding organizational/administration skills with accuracy & attention to detail
  • Excellent time-management skills with ability to prioritize
  • Flexible work ethos

Career Incentive and Benefits

    • Salary potential €38,000 a year (OTE) - €28,00 year + Commission
    • Annual Leave: 21 days, increasing with the length of service
    • Free Car Parking
    • Annual Company Pay Reviews
    • Monthly staff updates and breakfast
    • Free coffee and fruit drops weekly
    • Great Company social events twice annually
    • Quarterly Team events and social outings
    • Excellent career progression opportunities in a growing company with strong market growth
    • High Employee Engagement scores with staff surveys every 8 months

Ref: INDCS

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