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Job Post Details

Customer Service Assistant - job post

General Paints Group (Colourtrend/CURATOR/Cove&Co)
1.0 out of 5 stars
Dublin, County Dublin
€28,000–€29,000 a year - Permanent, Full-time

Job details

Pay

  • €28,000–€29,000 a year

Job type

  • Permanent
  • Full-time

Location

Dublin, County Dublin

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Company pension
  • Bike to work scheme

Full job description

General Paints Group (GPG) is the parent company of exciting Irish paint brands, Colourtrend, Curator and Retail Brand Cove & Co.

At GPG, our people are at the heart of our business, and we strive to create jobs with real meaning and real responsibility, in an inspiring and motivating environment. We strive to maintain our open minded and respectful atmosphere, where our team are encouraged to speak up, challenge, network and share. We value people who share our ambition and become ambassadors for our brands and company, and demonstrate GPG values of Respect, Excellence & Partnership.

Location: Cove and Co x MRCB, 10-13 Cornmarket , Dublin 8

Description

Retail Customer Service Assistants offer outstanding customer service, colour and technical product knowledge whilst driving sales and helping the team meet and exceed targets. They achieve this by helping to create the best paint and colour experience possible, generating sales, merchandising products, providing excellent colour, technical and paint product selection advice and supporting the store management team.

RESPONSIBILITIES

  • Deliver exceptional customer service, to every customer at all times
  • Handle customers queries and complaints professionally and efficiently
  • Build valued customer relationships by recognising and responding to customers’ requests
  • Offer and deliver professional product knowledge and advice to every customer.
  • Work towards the achievement of Retail Store targets
  • Drive sales by promoting store products and services.
  • Maintain knowledge through training, awareness of all promotions and marketing initiatives
  • Execute the daily operational, day-to-day goals and priorities assigned by store management
  • Uphold merchandising and store cleanliness standards
  • Documents sales by creating or updating customer profile records.
  • Processing cash and credit transactions accurately, dealing with customer refunds
  • Assist with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times.
  • Must be prepared to work as part of a team and assist or carry out other duties during periods of high workload, sickness, holidays and emergencies
  • Ensure compliance with ISO standards 14001, 9001 & 45001 for Environmental, Quality and Health and safety at all times, maintaining a safe and efficient working environment.

Skills Profile:

  • Experience in retail sales
  • Ability to deliver exceptional customer service at all times
  • Strong people skills, with an ability to multi-task and prioritise
  • Willingness to learn about products and colour
  • Able to use own initiative
  • Desire to work as part of a high-performance sales team
  • Knowledge of paint, wallpaper and fabrics an advantage

GPG is committed to a workplace environment that promotes diversity and inclusion and creates an open and inclusive culture where everyone feels valued.

Job Type: Part-time

Benefits:

  • Company pension
  • Employee discount
  • Wellbeing Initiatives
  • No late nights or Sunday Working

Work Location: In person

Pay: €28,000.00-€29,000.00 per year

Benefits:

  • Bike to work scheme
  • Company pension
  • Employee discount
  • Sick pay

Work Location: In person

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