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receptionist
Customer Service Advisor: Malin Head & Buncrana
Forward Emphasis
·
3.4
Buncrana, County Donegal
•
Hybrid work
€26,200–€27,675 a year
Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Pay

€26,200–€27,675 a year

Job type

Full-time

Shift and schedule

Overtime

Benefits

Pulled from the full job description
Annual leave
Employee discount
Employee assistance program
Bike to work scheme
Company events

Full job description

Customer Service Advisor – Join Our Team!

We’re excited to offer both in-office and hybrid roles at our Malin Head and Buncrana locations. If you're looking for a role where you can make a difference and grow in the customer service field, we’d love to hear from you!

About the Role
As a Customer Service Advisor (CSA) with us, you’ll be the friendly voice helping customers with their insurance questions and providing them with top-notch service. Your goal will be to ensure customers feel supported and have their issues resolved efficiently. While the role does involve some product knowledge, don’t worry – full training is provided!

What You’ll Be Doing

  • Provide excellent service to customers, addressing inquiries and concerns with care and professionalism.
  • Assist customers in resolving product and service issues by clearly understanding their needs and offering suitable solutions.
  • Follow up when needed to ensure customer issues are fully resolved.
  • Proactively assess customer needs and provide helpful solutions.
  • Be a positive and supportive team player, helping the team achieve shared goals.
  • Maintain compliance with all regulations and follow company procedures.
  • Contribute to the training and support of new team members.
  • Keep up-to-date with necessary certifications and industry knowledge (we’ll support you with this!).
  • Accurately update customer records in our systems.
  • Follow best practices for data protection and privacy.
  • Help with other tasks as needed.

What We’re Looking For

  • At least an A-level or Leaving Cert (or equivalent) with passes in English and Maths.
  • A solid ability to learn and absorb new information, especially around insurance products and regulations.
  • Comfortable working with systems and technology.
  • A team player with great communication skills – both spoken and written.
  • Self-motivated, flexible, and able to manage tasks and deadlines independently.
  • Excellent organizational and interpersonal skills.

Nice to Have (but not essential!)

  • Some knowledge of insurance regulations (we’ll train you!).
  • Previous customer service experience.
  • Any insurance qualifications (like APA or CIP) or a degree would be a bonus.

What We Offer

  • A clear pathway to earning insurance qualifications and career development.
  • Paid holidays – 20 days to enjoy!
  • Opportunities for bonuses, overtime, and incentives.
  • Discounts on insurance products.
  • Employee referral schemes – bring your friends!
  • Social events and a fun work culture.
  • A supportive environment where we help each other grow.

Additional Requirements

  • A secure internet and mobile connection for hybrid work.

Job Type: Full-time

Pay: €26,200.00-€27,675.00 per year

Benefits:

  • Bike to work scheme
  • Company events
  • Employee assistance program
  • Employee discount

Work Location: Hybrid remote in Carndonagh, County Donegal

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