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    • Arranging service / repair times and dates for workshop in consultation with service receptionists, advisors, parts and customers.
    • Provide excellent service to customers, addressing inquiries and concerns with care and professionalism.
    • Assist customers in resolving product and service…
    • You will have previously held a customer facing role, and are at ease engaging with customers.
    • Working in our branch network means you’ll get to know the…
    • Deliver excellent client service in a responsive, efficient and friendly manner, ensuring all deadlines and service standards are consistently met.
    • At minimum previous experience working in a customer service environment.
    • Liaise with cross functional teams to ensure highest level of customer service.
    • Sales and/or customer service experience will be preferred.
    • First point of contact to our customers.
    • Provide customers with up-to-date information on the…
    • Sales and/or customer service experience will be preferred.
    • First point of contact to our customers.
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    • Dealing with and answering customers queries.
    • Maintain relationships with current customers and build new ones.
    • Your key responsibilities will include:
    • Excellent telephone and customer service skills.
    • Customer service: 1 year (preferred).
    • Your primary responsibility will be to ensure customer satisfaction by…
    • Sales and/or customer service experience will be preferred.
    • First point of contact to our customers.
    • Provide customers with up-to-date information on the…
    • Sales and/or customer service experience will be preferred.
    • First point of contact to our customers.
    • Provide customers with up-to-date information on the…
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    • Provide excellent customer service in all customer contact situations.
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    • A natural ability to connect with people and deliver elite customer service.
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    • Experience in account management, sales or customer service would be preferable.
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Job Post Details

Senior Customer Service Advisor - job post

Dooley Motors
Carlow, County Carlow
From €36,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • From €36,000 a year

Job type

  • Full-time

Shift and schedule

  • Overtime

Location

Carlow, County Carlow

Benefits

Pulled from the full job description

  • Company pension
  • Bike to work scheme
  • On-site parking

Full job description

Senior Service Advisor

DUTIES Include:

· Arranging service / repair times and dates for workshop in consultation with service receptionists, advisors, parts and customers

· Ensuring customer satisfaction – receiving and defining customers wishes and preparation of repair order

· Ensures parts, labour and any other items relating to work carried out are charged to the relevant vehicle and follow up procedure takes place for outstanding work

· Organisation within the dealership to fulfil customer needs in terms of replacement vehicles and communication regarding outstanding work

· Observing dealership guidelines and fulfilling immediate priority tasks to ensure a competitive and effective service to our customers

· Works within the team to resolve outstanding issues

· Participates in aftersales training programs

.Manage emerging Franchise car hire business within the aftersales dept.

· All other duties assigned by management

· Willing to be flexible, work occasional overtime as requested by management

Job Types: Full-time, Permanent

Pay: €32,500-€40,000 +per year depending on experience and skills

Pay: From €36,000.00 per year

Benefits:

  • Bike to work scheme
  • Company pension
  • On-site parking

Work Location: In person

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