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    • Accurately update customer records in our systems.
    • If you're looking for a role where you can make a difference and grow in the customer service field, we’d…
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    • A genuine passion for delivering exceptional customer service and creating positive customer experiences.
    • If you're APA qualified, passionate about delivering…
  • View similar jobs with this employer
    • A genuine passion for delivering exceptional customer service and creating positive customer experiences.
    • If you're APA qualified, passionate about delivering…
    • Provide excellent customer service and ensure a positive customer experience.
    • Previous customer service experience is desirable.
    • Salary: €28,000 per year.
    • Responding to inbound customer calls/emails within agreed service levels.
    • Working as part of a team to achieve high customer service satisfaction.
    • Previous experience in customer service, call answering, contact centres or outbound calling would be an advantage.
    • This is a split inbound and outbound role.
    • Making outbound courtesy calls to follow up on customer complaints or service issues.
    • This is a great opportunity for someone looking to build a career in…
    • Checking customer pricing / customer balances while customers are on the phone.
    • Follow up with all new customers within one week to complete customer service…
    • Complete administration of all customer communications for assigned customer accounts including queries, complaints, orders etc.
    • Previous experience in a similar customer service or sales role is required.
    • Deliver excellent customer service through effective communication and follow-up.
    • Excellent telephone and customer service skills.
    • The position requires a Customer Service Representative to work in our customer service department handling…
    • Good customer service and problem-solving skills.
    • Manage and resolve customer complaints.
    • Provide customers with product and service information.
    • Providing a professional and focused phone and customer facing service.
    • Previous experience in a telephone-based sales and customer service role.
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    • Being able to empathise with the customer's circumstances whilst listening carefully to what the customer/representative needs.
    • You will based in Limerick.
    • A commercial apprenticeship or relevant professional experience in the field of customer service (at least 3 years) and exposure to multichannel customer…

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Customer Service Advisor: Malin Head & Buncrana
Forward Emphasis
·
3.5
Carndonagh, County Donegal
•
Hybrid work
€26,200–€27,675 a year
Full-time
Apply on company site

Job details

€26,200–€27,675 a year
Annual leave, Employee discount, Employee assistance program, Bike to work scheme, Company events
Full-time
Overtime
Hybrid work in Carndonagh, County Donegal

Full job description

Customer Service Advisor – Join Our Team!

We’re excited to offer both in-office and hybrid roles at our Malin Head and Buncrana locations. If you're looking for a role where you can make a difference and grow in the customer service field, we’d love to hear from you!

About the Role
As a Customer Service Advisor (CSA) with us, you’ll be the friendly voice helping customers with their insurance questions and providing them with top-notch service. Your goal will be to ensure customers feel supported and have their issues resolved efficiently. While the role does involve some product knowledge, don’t worry – full training is provided!

What You’ll Be Doing

  • Provide excellent service to customers, addressing inquiries and concerns with care and professionalism.
  • Assist customers in resolving product and service issues by clearly understanding their needs and offering suitable solutions.
  • Follow up when needed to ensure customer issues are fully resolved.
  • Proactively assess customer needs and provide helpful solutions.
  • Be a positive and supportive team player, helping the team achieve shared goals.
  • Maintain compliance with all regulations and follow company procedures.
  • Contribute to the training and support of new team members.
  • Keep up-to-date with necessary certifications and industry knowledge (we’ll support you with this!).
  • Accurately update customer records in our systems.
  • Follow best practices for data protection and privacy.
  • Help with other tasks as needed.

What We’re Looking For

  • At least an A-level or Leaving Cert (or equivalent) with passes in English and Maths.
  • A solid ability to learn and absorb new information, especially around insurance products and regulations.
  • Comfortable working with systems and technology.
  • A team player with great communication skills – both spoken and written.
  • Self-motivated, flexible, and able to manage tasks and deadlines independently.
  • Excellent organizational and interpersonal skills.

Nice to Have (but not essential!)

  • Some knowledge of insurance regulations (we’ll train you!).
  • Previous customer service experience.
  • Any insurance qualifications (like APA or CIP) or a degree would be a bonus.

What We Offer

  • A clear pathway to earning insurance qualifications and career development.
  • Paid holidays – 20 days to enjoy!
  • Opportunities for bonuses, overtime, and incentives.
  • Discounts on insurance products.
  • Employee referral schemes – bring your friends!
  • Social events and a fun work culture.
  • A supportive environment where we help each other grow.

Additional Requirements

  • A secure internet and mobile connection for hybrid work.

Job Type: Full-time

Pay: €26,200.00-€27,675.00 per year

Benefits:

  • Bike to work scheme
  • Company events
  • Employee assistance program
  • Employee discount

Work Location: Hybrid remote in Carndonagh, County Donegal

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