Customer Service Analyst jobs

2027 BNY Analyst Program – Client Service

BNY’s Client Service Practice delivers a high-quality, client-first experience across our businesses by supporting day-to-day service, issue resolution and ongoing client engagement. The 2027 Client Service Analyst Program offers driven students hands-on exposure to the practice through strategic projects aligned to client support, service delivery, onboarding, reporting, process improvement and relationship management. In a fast-paced environment, analysts will gain insight into BNY’s client service model, collaborate across business, operations and technology teams, and build the communication, analytical and problem-solving skills needed to help deliver timely, accurate and effective client outcomes.

What you will do

• Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.

• Track service metrics, commitments, and trends to help teams identify what is working and where the experience can improve.

• Assist with onboarding, transitions, and process updates that make it easier for clients to do business with BNY.

• Work across operations, service, and relationship teams to keep communication clear and next steps on track.

Skills you will build

• Client-centric problem solving

• Clear written and verbal communication

• Attention to detail and ownership mindset

• Process improvement and service analytics

• Prioritization and escalation judgment

Impact you will have at BNY

• Help improve how quickly and effectively client needs are addressed.

• Support service experiences that build trust and strengthen long-term relationships.

• Contribute to process improvements that make work better for both clients and internal teams.

Why this could be a fit for you

This role is a great match if you like fast feedback loops, collaborative problem-solving, and work where you can clearly see the outcome of your efforts.

Analyst Program
Our 24-month rotational Analyst Program is designed to set you up for success from day one. New joiners take part in a structured induction experience to help them assimilate into BNY, learn about the organization, connect with peers and leaders, and build the core skills needed to navigate their early career with confidence.

From day one, analysts are immersed in BNY's collaborative and innovative culture through:

• Enterprise-wide onboarding and development programming, including an in person immersive induction experience, executive speaker series, skill development, and networking opportunities.

• Meaningful project work aligned to key business practices and platforms, providing hands-on experience, skill development, and real-world business impact.

• Structured mentorship and career support from managers, senior leaders, peer mentors, business stakeholders, and dedicated program managers.

• Exposure across practices, platforms, and teams, building a broad understanding of BNY's integrated business model.

• Professional, technical, and financial services training designed to strengthen business acumen and prepare participants for long-term career success.

• A premier early-career experience, backed by senior leadership and designed to develop the next generation of talent for BNY's global workforce.
  

Program eligibility:

• Enrollment in a 4-year undergraduate degree program with a strong focus on business-related and/or technology-related majors preferred

• Graduating in Dec 2026 or May 2027

• Minimum cumulative GPA of 3.0 or better

• Does not require sponsorship for employment visa status (now or in the future) in the country where applying.

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• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025