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Customer Service Representative
FRS Recruitment
·
4.0
Shannon, County Clare
•
Hybrid work
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Job type

Permanent
Full-time

Shift and schedule

Monday to Friday

Full job description

My client, a multinational in Shannon, Co Clare is looking for English speaking and multilingual Customer Service Representatives to join their growing team.

This is a fantastic opportunity for candidates with a retail/hospitality background who are looking to transition into a corporate setting. If you have experience as a waiter, barista, cabin crew retail or sales assistant but want to make a change, this could be the role for you!

Customer Service Representative Responsibilities

Manage tasks, provide excellent service to customers and colleagues.

Learn and utilise IT tools and systems.

Become an expert in products, transit times, bookings, and tracking.

Handle complaints and claims professionally.

Analyse reports and collaborate with the team.

Stay organised with emails and tasks.

Maintain accurate intranet information.

Contribute to process development.

Escalate customer issues promptly.

Follow established standards and procedures.

Take on additional tasks as assigned.

The Customer Service Representative will have:

Previous Customer Services Experience

1-2 years experience of a fast paced service environment

Strong, proven self management / motivation skills

Demonstrable knowledge of achieving group/individual targets

Strong understanding of reporting tools and techniques

Strong PC skills including use of excel.

Strong English

Fluency in a European language is an advantage - French/German/Spanish/Portuguese/Italian/Dutch

Hours of Work:

Standard Hours; Monday - Friday:

6am - 2:30 pm

7am - 3:30 pm

8am - 4:30 pm

9am - 5:30pm (Training shift)

Benefits:

Gym Contribution

Healthcare Contribution

Incentive Scheme

Pension (after 12 months)

Hybrid working


Recruiter: Amee Mullen

INDFRS2

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