Customer Service Portuguese jobs in Dublin, County Dublin

NEXTPATH LIMITED | JOB SPECIFICATION

Location: Dublin City Centre (Hybrid - 60/40 model)

Salary: €35,000 + Annual Performance Bonus

Job Type: Full-time, Permanent

Hours: 40 hours per week – 8.30am – 7pm (4 days on / 3 days off – Mon to Sun)

Department: Customer Operations

About the Role

Are you a fluent Polish speaker looking for a vibrant, collaborative workspace in the heart of Dublin?

Nextpath is looking for an Polish Speaking Customer Service to join our growing Dublin team. In this role, you’ll deliver a high-touch, premium support experience to customers across our international sports and digital gaming platforms.

We operate with a flat organisational structure—meaning zero corporate bureaucracy, total role ownership, and direct input into how we continuously grow and improve our operations.

If you thrive on solving problems, building rapport, and working in an energetic, team-first environment, we’d love to hear from you!

What You’ll Be Doing

• Delivering Excellence: Provide fast, friendly, and high-touch support via live chat and email, prioritising first-contact resolution and high customer satisfaction.
• Problem Solving: Take full ownership of player queries and account management, troubleshooting technical or promotional issues and routing them to specialist teams when needed.
• Proactive Engagement: Connect with existing players to share product updates, promotions, and feature enhancements through targeted campaigns (no cold calling!).
• System Operations: Maintain detailed, accurate customer records and interaction logs across our operational CRM systems.
• Team Collaboration: Work alongside a diverse international team to optimise workflows, share creative ideas, and enhance overall customer touchpoints.

What We’re Looking For

• Languages: Native or fluent in both Polish and English (written and spoken).
• Customer-Centric Mindset: Proven background in customer-facing roles (e.g., contact centres, sales, 4*/5* hospitality, high-end retail, or account management).
• Communication Skills: Outstanding written skills with the ability to communicate with warmth, clarity, empathy, and speed.
• Tech-Savvy: Highly IT literate, comfortable navigating digital platforms, CRM tools, and multi-screen environments with fast typing accuracy.
• Team Player: Positive, adaptable attitude with a creative approach to troubleshooting complex queries in a collaborative space.

Nice to Haves (Not Essential!):

• Fluency in additional languages (Czech/Slovak, Hungarian, German, Finnish, Bulgarian, Portuguese, or Estonian).
• Prior background in online services, customer support centres, or the sports/gaming industry.

Why Join Nextpath?

At Nextpath, our people truly are at the heart of everything we do. We combine high professional standards with a relaxed, inclusive, and fun work atmosphere. We offer a market-leading total rewards package designed around real flexibility, personal well-being, and long-term career growth:

• Competitive Compensation: Base salary of €35,000 + Benefit in Kind (BIK) + Annual Performance Bonus + structured yearly salary reviews.
• Market-Leading Work Flexibility: Hybrid model (3 days office / 2 days remote) paired with progressive flexibility policies including Additional 2-weeks Hybrid block, Christmas Remote Blocks, WFH Sick Hybrid, Late Shift/Weekend Hybrid, and Menstrual Hybrid support.
• Comprehensive Health & Peace of Mind: Full Health coverage for you and your family and an Employer Pension Scheme available through your BIK, company-paid Income Protection and Death-in-Service insurance.
• Well-Being First: 24/7 Employee Assistance Program (EAP), trained on-site Mental Health Aiders, dedicated Mental Health Days, and regular wellness challenges.
• Growth & Mentorship: Financial assistance for higher education, certifications, and dedicated Study Leave to support your career progression.
• Prime Location & Vibrant Culture: Modern Dublin city centre office stone throw away from Grafton Street and major Luas stops, active Social Committee, seasonal events, and a multicultural workforce.

Additional Perks & Benefits Include:

• Generous Paid Annual Leave, Marriage Leave, & Enhanced Family Leave
• TaxSaver Commuter Tickets & Bike to Work Schemes
• Employee Referral Bonus Scheme

Discover Life at Nextpath

Want to get a glimpse into what life is really like at Nextpath? Follow us on LinkedIn to see behind-the-scenes moments, team events, culture updates, and stories from our vibrant Dublin team!

About Nextpath

Nextpath Limited is an Irish-registered company and part of an international group powering custom customer operations for global digital platforms. Established in Dublin in 2019, our Dublin Customer Operations Centre delivers tailored, high-touch support services across Central & Eastern European, Portuguese, and Finnish markets.

Nextpath Limited is an Equal Opportunity Employer.

• Data Protection Notice: By applying for this position, you consent to Nextpath holding your personal data on file for up to 12 months for recruitment purposes and potential future vacancies.

Job Types: Full-time, Permanent

Pay: €35,000.00 per year

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Private medical insurance
• Sick pay
• Work from home

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Language:

• Polish (required)

Work Location: Hybrid remote in Dublin, County Dublin