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Customer Service Representative jobs in Waterford, County Waterford

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    • Great communication skills with strong customer focus.
    • Previous customer support experience is preferred (phone support experience is great to have but not…
    • Experience working in a customer support/customer facing role is highly preferred.
    • Handle sensitive customer information with professionalism and care.
    • Maintain service level agreements and effectively manage business impacts.
    • Identify and implement operational improvements that enhance service quality.
    • Maintain service level agreements and effectively manage business impacts.
    • Identify and implement operational improvements that enhance service quality.
    • Experience working in a customer support/customer facing role is highly preferred.
    • Handle sensitive customer information with professionalism and care.
    • Friendly and communicative personality with strong customer focus.
    • At least 1 year of customer support experience.
    • Modern office with relaxation and play areas.
    • Experience working in a customer support/customer facing role is highly preferred.
    • Handle sensitive customer information with professionalism and care.
    • Great communication skills with strong customer focus.
    • Previous customer support experience is preferred (phone support experience is great to have but not…
    • Ensuring customer satisfaction through competent advice on the product.
    • Problem-Solving putting the customer always first mindset.
    • We provide voice support, customer service and technical support operations for large global enterprises.
    • Passion for providing exceptional service to clients.

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TELUS Digital logo
Customer Support Specialist (Multilingual with German and English) - Onsite in Cork (m/f/d)
TELUS Digital
·
3.5
Ireland
€35,900 a year
Full-time
Apply now

Job details

€35,900 a year
Relocation assistance, On-site gym, Private medical insurance
Full-time
Ireland

Full job description

Location: Onsite in Cork, Ireland
Salary: €35,900 gross p/a + performance bonus + one time €1000 gross sign on bonus
Hours of operation: Between 8am to 5pm across the full week Mon-Sun (subject to change)
Employment type: Permanent position
If you enjoy complex problem solving and would love to advance your technical support skills, including gaining expertise in APIs, expanding fraud detention skills, then you will love this job!
We are currently looking for passionate Customer Support Specialists to join our growing Cork team, supporting one of our most exciting clients - a giant in the fintech industry.
As a Customer Support specialist in the fintech industry everyday will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day.
You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.
The well-being of our employees is fundamental for us at TELUS Digital. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team as well, to make the working environment joyful and fun.
We provide regular internal training sessions to help you expand your knowledge in various key areas such as language skills, presentation skills, Google Sheets, and more.
We value internal growth and offer frequent opportunities for career advancement, especially in Quality assurance and Leadership positions.
What we offer:
  • Stable job: permanent employment contracts
  • Performance-based bonus
  • Opportunity to advance your career
  • Great rewards for referring your friends
  • Multilingual exposure: improve your spoken and written language skills
  • Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
  • Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
  • Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
  • Bike-to-work tax relief
  • Pension scheme
  • Maternity and paternity leave
  • Access to GP care and an occupational health advisor
  • Subsidized canteen
We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow.
As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.
What we NEED you to have:
  • Fluent level of English AND German
  • Great communication skills with strong customer focus
  • Self-driven and result-orientated
  • Comfortable working with computers and phones and the ability to work with multiple systems and learn and adapt to new ones
  • Strong time management skills
  • Adaptability
What we would LOVE you to have:
  • Previous customer support experience is preferred (phone support experience is great to have but not required)
  • An interest in all things tech!
Relocation Package
  • The role is Ireland based. Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture.
  • Keep Calm & Relax. We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland.
Join our team and apply now!
Apply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days.
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