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    • Working hours:* The Team covers 7:00am - 9:00pm across 7 days.
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Job Post Details

Customer Service and Admin Specialist
Dublin, County Dublin
•
Hybrid work
Up to €30,000 a year

Job details

Up to €30,000 a year
Hybrid work in Dublin, County Dublin

Full job description

Your new company
You'll be joining a fast-growing e-commerce business with a mission to deliver joy and connection through thoughtful, curated products. Known for its creativity, customer focus, and commitment to quality, this company has built a reputation for making every interaction meaningful.The team is small but ambitious, offering a collaborative environment where your ideas matter and your contributions have a real impact. If you're looking for a role where you can combine customer care with problem-solving and creativity, this is the perfect opportunity to grow your skills and be part of something special.
Your new role
As a Customer Service Specialist, you will be the first point of contact for customers, ensuring every interaction is handled with professionalism, empathy, and efficiency. You'll manage queries across email, phone, live chat, and social media, resolve delivery issues, and liaise with courier companies to keep customers informed. Beyond customer support, you'll collaborate with internal teams on marketing, product development, and logistics, making this a dynamic role with plenty of variety.

What you'll need to succeed

  • Excellent communication skills (written and verbal) with a warm, professional manner.
  • Strong organisational ability and confidence in multitasking under pressure.
  • Tech-savvy and comfortable learning new systems (shipping portals, support tools).
  • A proactive, problem-solving mindset and ability to work independently and in a team.
  • Previous experience in customer service or a similar role is highly desirable.
  • Bonus: Familiarity with e-commerce platforms, courier systems, or tools like Shopify and Gorgias.

What you'll get in return

  • The chance to join a growing, innovative company with a strong sense of purpose.
  • A supportive, close-knit team environment where your ideas and input matter.
  • Hybrid working arrangement (mix of office and remote days).
  • Opportunities to develop skills across customer service, logistics, and marketing.
  • Competitive salary and the chance to make a real impact on a brand loved worldwide.

What you need to do now



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