Skip to main content
Post your CV and find your next job on Indeed!

Customer Service Specialist jobs

Sort by: -
    • Arranging service / repair times and dates for workshop in consultation with service receptionists, advisors, parts and customers.
    • Proactively up-sell products and services to the customer.
    • This role is the main point of contact for customers, delivering consistently high levels of customer…
    • Provide excellent service to customers, addressing inquiries and concerns with care and professionalism.
    • Assist customers in resolving product and service…
    • Harvest customer success stories and testimonials from customers capturing business outcomes.
    • Work jointly with the customer to develop a success plan for…
    • You will have previously held a customer facing role, and are at ease engaging with customers.
    • Promote and generate new business, across all personal lines…
    • At minimum previous experience working in a customer service environment.
    • Liaise with cross functional teams to ensure highest level of customer service.
    • Dealing with customers travelling from Cork Airport.
    • Looking for someone good with customers, honest, reliable and with a full clean driving licence.
    • Contact customers before and after service delivery to ensure high level of service was provided.
    • Troubleshoot onboarding or service-related issues.
    • Dealing with and answering customers queries.
    • Maintain relationships with current customers and build new ones.
    • Client Sales Advisor: 2 years (required).
    • Excellent telephone and customer service skills.
    • Customer service: 1 year (preferred).
    • Your primary responsibility will be to ensure customer satisfaction by…
    • Minimum 5 years' experience in engineering, quality, supply chain and/or customer service.
    • Communicate regularly with CSR customers in the region.
    • Liaising with customer outlets in a positive and professional manner, through all communication methods ensuring a consistent and high standard service.
    • Previous call centre or phone-based customer service experience.
    • Take pride in handling challenging customer conversations.
    • Strong spoken and written English.
    • Preparing customer notifications for distribution.
    • Organising appointments for field personnel and customers.
    • Engaging with Customers by phone and email.
    • Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
    • Communicate with customers throughout the day.

Job Post Details

Senior Customer Service Advisor - job post

Dooley Motors
Carlow, County Carlow
From €36,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • From €36,000 a year

Job type

  • Full-time

Shift and schedule

  • Overtime

Location

Carlow, County Carlow

Benefits

Pulled from the full job description

  • Company pension
  • Bike to work scheme
  • On-site parking

Full job description

Senior Service Advisor

DUTIES Include:

· Arranging service / repair times and dates for workshop in consultation with service receptionists, advisors, parts and customers

· Ensuring customer satisfaction – receiving and defining customers wishes and preparation of repair order

· Ensures parts, labour and any other items relating to work carried out are charged to the relevant vehicle and follow up procedure takes place for outstanding work

· Organisation within the dealership to fulfil customer needs in terms of replacement vehicles and communication regarding outstanding work

· Observing dealership guidelines and fulfilling immediate priority tasks to ensure a competitive and effective service to our customers

· Works within the team to resolve outstanding issues

· Participates in aftersales training programs

.Manage emerging Franchise car hire business within the aftersales dept.

· All other duties assigned by management

· Willing to be flexible, work occasional overtime as requested by management

Job Types: Full-time, Permanent

Pay: €32,500-€40,000 +per year depending on experience and skills

Pay: From €36,000.00 per year

Benefits:

  • Bike to work scheme
  • Company pension
  • On-site parking

Work Location: In person

Let Employers Find YouUpload Your Resume