Customer Service jobs in Dublin, County Dublin

About Sculpted by Aimee

Founded in late 2016 by Aimee Connolly, Sculpted by Aimee is an Irish-born beauty brand with a global vision. Aimee, who began her journey as a makeup artist after earning a bachelor’s degree in business, spotted a gap in the market for makeup that was both easy to apply and highly effective. Combining her passion for beauty and business acumen, she launched Sculpted by Aimee to create products that simplify beauty routines without compromising results.

At the heart of Sculpted by Aimee is a commitment to empowering beauty enthusiasts with multitasking, user-friendly products that deliver a glowing finish in five minutes or less. Our products are designed to enhance natural beauty, applying effortlessly and blending seamlessly to help our community look and feel their best.

In less than ten years, Sculpted by Aimee has achieved cult status, surpassing established beauty conglomerates to become the number one mass cosmetics brand in Boots Ireland*. We have expanded our presence across key retailers such as Boots and Selfridges UK, and our e-commerce platform now serves customers in 68 countries. Our 360° omni-channel approach includes a robust physical presence in over 500 retailers across eight countries and four flagship stores in the UK and Ireland.

Our product portfolio includes over 140 makeup, skincare, and body products, all proudly certified by Leaping Bunny and recognized with 40+ industry awards. With an extensive range of complexion products offering over 100 foundation shades, Sculpted by Aimee is dedicated to celebrating real skin and promoting minimal retouching in our social media and campaigns.

Due to this exciting growth, Sculpted by Aimee are recruiting for a Business Manager to represent the brand in Boots, Dundrum.

*In June 2024 Sculpted by Aimee was ranked the number one mass cosmetics beauty brand in Boots Ireland’s self-selection category.

About the Role
As a Sculpted by Aimee Counter Manager, you will be responsible for the day-to-day running of the counter within Boots Dundrum, delivering an exceptional standard of customer experience while driving sales performance. You will act as a Sculpted Brand Ambassador, consistently reflecting the brand’s values and ensuring every customer interaction feels personalised, elevated, and on-brand.

Working closely with the Business Manager, Area Manager and wider Sculpted Retail Team, you will support the delivery of business targets and maintain high retail standards. You will lead by example on the counter, combining artistry, product expertise, and commercial awareness to contribute to both sales success and a premium in-store experience.

Responsibilities Include

• Act as a Sculpted Brand Ambassador, delivering an exceptional level of customer experience through expert product knowledge, shade matching, and makeup services
• Drive individual and counter performance to achieve sales targets and KPIs set by the business
• Support the delivery of brand standards, retail excellence, and visual merchandising within your Boots location
• Maintain up-to-date knowledge of Sculpted products, brand developments, and the wider beauty market, including competitors and best practice
• Build strong working relationships with Sculpted & Boots teams as well as key store stakeholders
• Identify opportunities to grow sales and enhance the counter’s presence within the store

Complete all counter-related reporting and administrative tasks accurately and on time

Experience Required
You have…

• Proven retail experience, preferably within cosmetics
• A passion for delivering inspirational, authentic, and personalised customer service
• Previous experience in a supervisory/sales accountability role
• Strong understanding of retail operations, including stock management and cash handling
• Proficiency in Microsoft Office
• Knowledge of KPIs and experience working towards sales targets
• Excellent communication and interpersonal skills
• A proactive, positive approach with strong problem-solving abilities
• A natural alignment with Sculpted values, leading by example on the counter
• Fluency in English, both written and spoken
• Eligibility to live and work in the EU

Sculpted by Aimee is committed to creating a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone’s voices are heard. We respect and value all differences (seen and unseen) and strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability or age.

Job Types: Full-time, Permanent

Experience:

• Management : 1 year (preferred)
• Makeup application: 1 year (required)

Work authorisation:

• Ireland (required)

Work Location: In person