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Customer Services jobs in Blessington, County Wicklow

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customer assistant
mandarin
Call Centre Manager- Automotive
Sheehy Motor Group
Naas, County Kildare
€45,000–€50,000 a year
Permanent, Full-time
Apply now

Job details

€45,000–€50,000 a year
Annual leave, Employee discount, Sick pay, Employee assistance program, Company car, Bike to work scheme, Company events, On-site parking
Permanent, Full-time
Naas, County Kildare

Full job description

Sheehy Motor Group | Kildare

Are you an experienced Service Advisor ready to take the next step in your motor industry career?

Sheehy Motor Group is looking for an ambitious and customer-focused Call Centre Manager to lead our busy service booking and customer contact operation. This is a full-time position based at our dealership in Naas.

This is an excellent opportunity for an experienced Service Advisor, Service Receptionist, or Aftersales professional who understands the motor trade, enjoys working with customers, and is ready to move into a leadership role.

The Role

As Call Centre Manager, you will be responsible for leading and developing our call centre team, ensuring every customer receives a professional, efficient and positive experience from their first interaction with Sheehy Motor Group.

You will work closely with our Aftersales, Service and Sales teams to maximise workshop bookings, improve customer communication and ensure opportunities are followed through.

Key responsibilities include:

  • Lead, motivate and develop the Call Centre team.
  • Manage daily call centre performance, activity and customer service standards.
  • Oversee inbound and outbound customer calls, including service bookings and follow-ups.
  • Ensure workshop capacity is maximised through effective appointment scheduling.
  • Monitor KPIs, conversion rates, booking levels and customer satisfaction.
  • Coach team members to improve call quality, customer engagement and performance.
  • Work closely with Service Managers and Service Advisors across the Group.
  • Identify opportunities to improve processes and customer retention.
  • Handle escalated customer queries professionally and effectively.
  • Ensure accurate customer and vehicle information is maintained.
  • Drive a culture of accountability, teamwork and exceptional customer service

Who We're Looking For

We are particularly interested in candidates who have main dealer motor industry experience, such as:

  • Service Advisors
  • Senior Service Advisors
  • Workshop Controllers
  • Customer Service Managers within the motor trade

You don't necessarily need previous Call Centre Management experience. If you understand the motor industry, are confident dealing with customers and have the leadership ability to bring a team with you, we'd like to hear from you.

We're looking for someone who can demonstrate the following skills:

  • Customer-focused and commercially minded.
  • An excellent communicator with strong interpersonal skills.
  • Organised and comfortable working in a fast-paced environment.
  • Confident using KPIs and performance data.
  • A natural leader who can coach and motivate others.
  • Proactive, positive and solution-focused.
  • Experienced in a customer-facing motor industry role.
  • Passionate about delivering a first-class customer experience.
  • Full valid driving licence

Why Sheehy Motor Group?

Joining Sheehy Motor Group means becoming part of a growing automotive business with opportunities to develop your career and take on new challenges.

  • Competitive Salary Package with OTE of €50,000
  • Fully expensed company car.
  • Staff Parking
  • Ongoing commitment to training & development
  • Life Assurance
  • 22 Days Annual leave with LS increase after 5, 10 & 15 years
  • Employee & Family Wellness EAP
  • Bike to Work Scheme
  • Regular Company Social Events
  • Staff Discounts
  • Employee Referral Scheme

For the right person, this role offers the opportunity to take the knowledge and experience you've built as a Service Advisor or Aftersales professional and progress into a position with genuine leadership responsibility.

If you're ready to take the next step in your career, we'd love to hear from you.

All applications will be dealt with in the strictest of confidence

Pay: €45,000.00-€50,000.00 per year

Benefits:

  • Bike to work scheme
  • Company car
  • Company events
  • Employee assistance program
  • Employee discount
  • On-site parking
  • Sick pay

Experience:

  • Service Advisor/Aftersales in Motor Industry: 3 years (required)

Licence/Certification:

  • Full Drivers Licence (required)

Work authorisation:

  • Ireland (required)

Work Location: In person

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