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    • Deliver a professional and customer-focused support experience.
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    • Ability to maintain a high degree of customer service for all support queries.
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    • Provide professional, friendly, and effective IT support to customers.
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    • IT support: 1 year (preferred).
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    • Size, select and specify instrumentation against customer applications and drawings; support quotations with the technical detail.
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    • And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
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    • And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
    • Provide customer technical support to alarm installation engineers via telephone.
    • Test hardware and software features of our equipment as they are being…
    • Strong communication and customer service skills.
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    • Employment Type: Full-Time, Permanent.
    • Gained some technical support experience, ideally within a Microsoft environment.
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    • Provision of VIP / Executive support.
    • Proficiency in MacOS troubleshooting and support.

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Solar Technical Support.
Ecoplex Energy Solutions
Dublin, County Dublin
•
Hybrid work
€40,000–€50,000 a year
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

€40,000–€50,000 a year

Job type

Permanent
Full-time

Benefits

Pulled from the full job description
Employee discount
Employee assistance program
Company pension
On-site parking

Full job description

Key Responsibilities

  • Provide technical support for solar PV systems, including solar panels, inverters, batteries, monitoring systems, and related equipment.
  • Troubleshoot system faults, error codes, connectivity issues, and performance problems by phone, email, and remote support.
  • Guide installers and customers through system configuration, commissioning, and fault diagnosis.
  • Analyse monitoring data and system performance to identify potential technical issues.
  • Escalate complex cases to engineering or product teams when required.
  • Maintain accurate records of support cases, troubleshooting steps, and resolutions.
  • Assist with warranty and RMA cases where applicable.
  • Create and maintain technical guides, FAQs, and troubleshooting documentation.
  • Keep up to date with solar PV, battery storage, inverter, and energy-management technologies.
  • Deliver a professional and customer-focused support experience.

Requirements

  • Technical qualification or relevant experience in electrical, electronic, renewable energy, or solar PV systems.
  • Good understanding of solar PV system operation and electrical fundamentals.
  • Experience with inverters, battery storage systems, monitoring platforms, or similar equipment is highly desirable.
  • Strong troubleshooting and problem-solving skills.
  • Ability to explain technical information clearly to both technical and non-technical customers.
  • Good written and verbal communication skills.
  • Comfortable working with remote monitoring and technical support software.
  • Ability to manage multiple support cases and prioritise effectively.

Job Types: Full-time, Permanent

Pay: €40,000.00-€50,000.00 per year

Benefits:

  • Company pension
  • Employee assistance program
  • Employee discount
  • On-site parking

Work Location: Hybrid remote in Dublin, County Dublin

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