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Job Post Details

Helpdesk Support Engineer - job post

Diacom Computer and Telephony Limited
DUBLIN 2, County Dublin•Hybrid work
€30,000–€34,000 a year - Full-time

Job details

Pay

  • €30,000–€34,000 a year

Job type

  • Full-time

Shift and schedule

  • On call

Location

DUBLIN 2, County Dublin•Hybrid work

Benefits

Pulled from the full job description

  • Work from home
  • On-site parking

Full job description

Join Our Team

We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT team. In this role, you will provide technical support to employees, ensuring the reliability, performance, and security of IT systems across the organization. You will play a key role in troubleshooting technical issues, maintaining IT assets, supporting technology projects, and helping users get the most from the tools and systems they rely on every day.

This is an excellent opportunity for an IT professional who enjoys problem-solving, delivering exceptional customer service, and working in a dynamic technology environment.

Key Responsibilities

  • Provide timely and effective technical support to employees across hardware, software, and network-related issues.
  • Diagnose technical problems, identify root causes, and implement effective solutions.
  • Maintain and support IT assets, ensuring optimal system performance and reliability.
  • Create, update, and maintain technical documentation, user guides, and knowledge base articles.
  • Assist in the development and delivery of user training and educational resources.
  • Promote IT best practices and help users become more self-sufficient with technology tools and processes.
  • Recommend appropriate hardware, software, and process improvements to enhance productivity and performance.
  • Identify recurring issues and contribute to continuous improvement initiatives to enhance service delivery.
  • Participate in ongoing professional development, training, and certification programs.
  • Support and deliver internal IT projects, ensuring they are completed on time and aligned with business objectives.
  • Adhere to company policies, procedures, and quality standards.
  • Perform additional duties as required to support the IT function and broader business needs.

What We're Looking ForRequired Qualifications

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
  • Previous experience in a Helpdesk, Service Desk, Technical Support, or IT Support role.
  • Strong troubleshooting and problem-solving skills across hardware, software, and networking technologies.
  • Excellent communication and customer service skills.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.

What We Offer

  • Opportunity to work with a collaborative and supportive IT team.
  • Ongoing training and professional development opportunities.
  • Exposure to a broad range of technologies and business systems.
  • Involvement in exciting IT projects and continuous improvement initiatives.
  • Hybrid or remote working options, subject to company policy.

Additional Information

  • Participation in an on-call rota or occasional after-hours support may be required.
  • Responsibilities may evolve in line with business needs and technological developments.

If you are passionate about technology, enjoy helping others, and are looking to develop your career in a supportive and forward-thinking environment, we would love to hear from you.

Pay: €30,000.00-€34,000.00 per year

Benefits:

  • On-site parking

Work Location: In person

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