Customer Support Engineer jobs

We are excited to announce an opportunity for a Scrum Master to join our innovative AI Factory team.

In this role, you will report directly to the AI Factory Lead and take charge of managing Agile activities that are essential for the successful delivery of AI Factory Use Cases. Your responsibilities will include facilitating collaboration among cross-functional pods composed of data scientists, data engineers, analytics translators, and business stakeholders.

As the Scrum Master, you will play a crucial role in ensuring that our AI and analytics products are delivered on time and meet the highest standards of quality. You will promote Agile best practices, foster an environment of teamwork and communication, and help the team navigate challenges to achieve our strategic objectives. If you have a passion for Agile methodologies and a desire to drive impactful data solutions.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

• Coordinate and structure the planning of delivery pods, supporting their development to ensure effective collaboration.

• Build and motivate high-performing Agile teams, leveraging your experience to guide Agile delivery within a cross-functional AI/analytics environment.

• Collaborate with a diverse team focused on driving experimentation and the industrialization of AI solutions at AXA Ireland.

• Align team activities and release planning with evolving business priorities, ensuring timely delivery of initiatives.

• Adapt to changing requirements and ambiguity in iterative use case delivery while promoting a culture of continuous improvement through Agile metrics.

• Work closely with Product Owners to enhance prioritization, reporting, and stakeholder engagement processes.

• Develop coaching and mentoring practices in Agile and Scrum methodologies at an organizational level.

• Facilitate effective communication and collaboration among Product Owners, Translators, Engineers, Scientists, and Business Leads to drive successful AI and analytics initiatives.

• 
  At least 5+ years’ experience in Scrum practices.
• A Bachelor's degree or the equivalent combination of education and experience is required.
• Understanding and experience of Waterfall and Agile based development methodologies, particularly on large scale projects with familiarity with data privacy regulations (e.g., GDPR).
• Experience in integrating with external / third party systems.
• Strong understanding of data analytics concepts, including predictive modelling, data visualisation, and data storytelling.
• Familiarity with data lifecycle management, from discovery to delivery of insights.
• Strong Communication Skills: Ability to simplify complex data insights for non-technical audiences.
• Proven management background to lead, motivate and develop technical teams.
• Collaboration: Ability to work effectively in cross-functional teams and manage multiple stakeholders.

One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

• Competitive salary with annual review
• Annual company & performance-based bonus
• Contributory pension scheme (up to 10% employer contributions)
• Life Assurance
• Generous annual leave plus Bank Holidays
• AXA employee discounts
• Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.