Customer Support jobs in Dublin, County Dublin

As we continue to grow, we’re looking for a passionate, positive, and a customer-focused individual to join our team as Supervisor and be part of something special.At Fields , we are passionate about making people feel special by delivering world class luxury shopping experiences to our customers.

We’re not here to simply sell a product. We’re here to connect with our customers and create lasting memories. We impress them with exceptional knowledge of our exclusive product ranges and premium brands.If you have a passion for delivering outstanding customer experiences and would like to work with some of the world’s most prestigious jewellery, diamond and watch brands, we have an exciting opportunity for you in your Dundrum store.

ABOUT YOU

• Passionate about inspiring and motivating the team to deliver outstanding experiences to our customers.
• Fascinated by our products and have a love for all things jewellery, diamonds, and watches.
• A team player who is committed to helping and supporting colleagues when needed.
• A great communicator with excellent interpersonal skills and a genuine interest in interacting with others.
• Proactive with a positive can-do attitude.
• Self-motivated and driven to achieve great results.
• A fast learner who is keen to embrace new challenges and develop your leadership skills.
• Experience in a supervisory / leadership role ideally within a premium or luxury retail environment.
• Flexible and available work late nights, weekends, and key trading dates.

IN OUR STORE, YOU WILL

• Lead by example in creating great customer experiences.
• Consistently achieve personal sales targets and support the team to achieve their personal sales targets.
• Be a role model for the brand and live by our values (passion, teamwork, respect and trust, positivity, love learning).
• Create an atmosphere where guiding and motivating the team to success is at the core of everything you do.
• Train, develop and give feedback to the team to help them to become the best that they can be.
• Oversee the completion of daily and weekly store tasks by following store standards, policies, and procedures.
• Create a luxury retail environment with high standards of visual merchandising and replenishment.
• Deputise for store management in their absence by taking responsibility of daily store operations.

WHAT’S IN IT FOR YOU

When you join us, we’ll give you everything you need to get off to a great start; a full induction, excellent training and a Store Development Coach that will support you during your first few months.We value our teams for always going the extra mile and reward this with great benefits, including:

• Commission scheme based on sales performance
• A generous discount scheme for you, your family, and friends
• Annual leave that will increase with length of service
• Holiday purchase scheme
• Pension Scheme
• Uniform allowance
• Refer a Candidate Scheme
• Mental health, wellbeing and legal support from our expert health and wellbeing partners Health Assured
• Bike to work scheme
• A Volunteer Day with a charity of your choice
• Social events and activities throughout the year with our Time for Wellness and Recognition scheme

We are an equal opportunities employer

Job Types: Full-time, Permanent

Pay: From €16.30 per hour

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• Sick pay
• Store discount
• Wellness program

Work Location: In person