Desktop Support jobs

Job Summary:

The IT Support Administrator will support the delivery of day-to-day IT services across the business. Reporting to the IT & Systems Support Manager, this role provides first-line technical support to approximately 185 users, while assisting with IT systems, security, and development initiatives.

This is an excellent opportunity for a recent IT graduate or someone at the beginning of their IT career to gain hands-on experience across technical support, Microsoft 365, business systems, cyber security and the Microsoft Power Platform within a busy manufacturing environment.

Key Tasks and Responsibilities

• Provide first-line technical support to end users across the business
• Log, track, and resolve issues, escalating where appropriate
• Assist with troubleshooting hardware, software, and basic network issues
• Set up and configure user devices (desktops, laptops, mobile devices)
• Support user onboarding and offboarding (account setup, access permissions, equipment)
• Assist with routine system administration tasks (e.g., user account management, password resets)
• Support maintenance of Microsoft 365
• Help monitor IT systems and report issues to the IT Manager
• Maintain IT documentation and asset records
• Follow IT security policies and support basic security tasks (e.g., applying updates, access control)
• Supporting and maintaining printers, including HP LaserJet and Zebra label printers
• Support user awareness around IT security best practices
• Assist the IT Manager with Power Apps and Power Automate solutions
• Support small IT projects and system improvements
• Help identify opportunities for process improvements and automation
• Work with different departments to resolve IT issues

Skills & Experience Required:

Essential

· Degree, Higher Diploma or equivalent qualification in Information Technology, Computer Science or a related discipline.

· Good knowledge of Windows operating systems and Microsoft 365.

· Strong troubleshooting and analytical skills.

· Good communication and customer service skills.

· Willingness to learn and develop new technical skills.

· Ability to work independently and as part of a team.

· Full, clean driving licence.

Desirable

· Placement, internship or part-time experience in an IT support environment.

· Exposure to Microsoft Power Platform (Power Apps and Power Automate).

· Basic understanding of networking concepts.

· Familiarity with Active Directory.

· Awareness of cyber security principles.

Experience with VoIP telephone systems.

Pay: €28,000.00-€32,000.00 per year

Benefits:

• Bike to work scheme
• On-site parking

Ability to commute/relocate:

• Cootehill, County Cavan: reliably commute or plan to relocate before starting work (required)

Experience:

• IT: 1 year (required)

Language:

• English (required)

Location:

• Cootehill, County Cavan (preferred)

Work Location: In person