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Desktop Support jobs in South Dublin, County Dublin

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    • We are looking for a senior desktop engineer who has a minimum of 3 years experience, preferably with a MSP or System administrator experience.
    • If needed, participate in the IT on-call rota and scheduled Saturday support.
    • Provide Level 1 IT support for Windows, Microsoft 365, and business applications.
    • Configure and support desktop, laptop, mobile, and peripheral devices for use with the laboratory information system.
  • View similar jobs with this employer
    • As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported.
    • View all Teleperformance jobs - Dublin 07 jobs - Desktop Support Technician jobs in Dublin 07, County Dublin
    • Salary Search: Desktop Support Engineer salaries
    • See popular questions & answers about Teleperformance
    • 612 months of hands-on IT support experience (internships or placements accepted).
    • Provide first-line technical support to end-users via phone, email, and in…
    • A willingness to develop new skills and support the wider activities of the healthy working team.
    • You will also support the Healthy Working team by contributing…
    • Providing Senior Data center Technician-level support when needed.
    • Providing Tier 2 support for secure devices used by technicians in production space.
    • The Helpdesk Support Analyst will provide tier 2 support to end users for all desktop, hardware and software issues.
    • Job Specific Competencies and Knowledge.
    • Provide remote and desk-side support, escalating to Level 3 support teams as required.
    • Act as 2nd line of support for Desktop and Application issues escalated…
    • Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients mobile devices and peripherals.
    • Windows 10 Windows 11 laptop support desktop support MacOS support mobile device support Microsoft 365 Active Directory printer support MFD support.
    • Knowledge of Microsoft Cloud, technical support services and tools and best practices.
    • Work with the wider support team to escalate issues where required and…
    • Knowledge of Microsoft Cloud, technical support services and tools and best practices.
    • Work with the wider support team to escalate issues where required and…
    • Have around a year or more of experience in a similar support role.
    • Around a year or more of experience in a similar first-line or support role.
    • Manage all Incidents and service requests within SLA.
    • Log Incidents and Requests accurately in the PSA Tool (Autotask).
    • 2+ years in a similar role.

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Senior Desktop Support Engineer
NTI Digital Solutions Ireland Ltd
Dublin, County Dublin
Apply now

Job details

Here’s how the job details align with your profile.

Pay

€36,000–€46,000 a year

Job type

Permanent
Full-time

Benefits

Pulled from the full job description
Sick pay
Profit sharing

Full job description

We are looking for a senior desktop engineer who has a minimum of 3 years experience, preferably with a MSP or System administrator experience. A strong background in Office 365, Windows 11 and Windows server operating systems, vmware and firewall background a plus, good communication skills and ability to troubleshoot along with ability to document solutions and design how to guides.

The position is based in out office but travel to customer sites is required so a full clean driving license is required with an option for company van or travel allowance if the candidate has their own vehicle.

If you like to learn quickly and are eager to work on a variety of different environments with a strong technical team then this might suit you.

Pay: €36,000.00-€46,000.00 per year

Benefits:

  • Profit sharing
  • Sick pay

Work Location: In person

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